Continuity and Resilience (CORE) is an ISO 22301 BCM consulting firm that presented at the 5th Middle East Business & IT Resilience Summit in Dubai from April 20-21, 2016. The document outlines CORE's approach to developing a culture of business continuity management through establishing governance frameworks, conducting risk assessments, developing continuity strategies and plans, providing training and ensuring maintenance. It also provides case studies on implementing business continuity management systems and outlines the benefits of a BCM program, such as readiness for accreditation and compliance, increased shareholder confidence and competitive advantage. Contact information is provided for CORE representatives.

1. Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
5th Middle East Business & IT Resilience Summit
20 – 21 April 2016 – Palace Hotel DownTown Dubai
Our Contact Details:
INDIA UAE
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: neha@continuityandresilience.com
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@continuityandresilience.com
Please write to us if you would like to get in touch with the Speaker

2. Developing the culture
of business continuity
12 May 2016

3. Beck Weathers
Mt.Everest
Medical Miracle

4. Is Crisis evil?
Medical Miracle

6. Page 6 Developing the culture of business continuity
Business Continuity Management System (BCMS)
A holistic management approach that identifies potential threats and their impacts and builds
appropriate response strategies and tactics accordingly
► Reputational Impact
► Financial Impact
► Operational Impact
► Safety Impact
► Legal/Regulatory Impact
Project Plan and
Charter
Development
Governance
Framework
Development
Business Impact
Analysis (BIA) &
Risk Assessment
(RA)
Crisis and
Emergency
Management
Continuity Strategy
and Plan
Development
Training,
Implementation &
Testing
Business Continuity
Maintenance
Business
Continuity
Management

7. Page 7 Developing the culture of business continuity
Building resilience awareness
Competency
Model
Required
skills
Identified
Personal
Development
Plan
Learning
Maps
Individual
Profile
Report
Training
programme
1 3
4
2
BCMS
Management
Representatives
Employees,
Sub Contractors
& Vendors
BCMS
Recovery
Team
BCMS
Working
Team
Awareness
The Grow
Coaching
Model
G R
O
W
Define the
Goal
Be honest about
the Reality
What is the Way
forward?
Clarify the
Options

8. Page 8 Developing the culture of business continuity
Sustaining BCMS ownership
The effective guidelines to develop, implement and sustain BCMS lays critical emphasis on building
Business Continuity culture in the organization
Rolesand
Responsibilities
ChangeManagement
Guidelines
1 2
3
45
6
Build awareness on …
Roles & Responsibilities
BCMS Framework
Best practices & Industry
leading standards
Sustenance of framework
Communication plan &
Guidelines
Market Trends
Case studies/lessons learnt

9. Page 9 Developing the culture of business continuity
Embedding culture of BCM
► The senior management delegate responsibility
of BCM initiatives to middle management
► BCM initiatives are undertaken only for
compliance purposes
► Too much focus on technology at the cost of
other organizational resources
► Lack of consensus about recovery parameters
between senior management and operations
management
► Absence of a Single BCM Framework Across
Multiple Offices
Challenges
Ensuring effective
training of BCMS
Develop
critical BCM
skill set EY can confirm
timely
completion
of each activity/
task
Establish clear
understanding of
changes and
evolution in BCM
Incorporated
best practices in
approach
Compliant
to data
confidentiality
& commitment
Sustain BCMS
with strong
research and
analysis teams
Identify essential
components of BCMS
requiring training and
awareness
1
Use a proven
methodology
to implement
the culture
of BCMS
4
4
5
6
7 9
3
2

10. Page 10 Developing the culture of business continuity
Case study: BCMS culture development
Engagement
► Develop Crisis Management for a Heavy Machinery Dealer
► 26 Assets
► 3 Regions
Challenges
► Low Crisis Management Maturity
► Impact by a Crisis
► Remote Assets
► Customized Approach
Timeline
► 6 Months
► Successful Implementation
► Automation
Benefits
► Robust Threat specific Crisis Management Framework
► Integrated across 4 businesses and 3 regions
► Escalation and Decision time: 55 mins.
► Crisis management inculcated in the culture of the organization
► Crisis Management Framework integrated to Risk management

11. Page 11 Developing the culture of business continuity
Case study: BCMS culture development (contd)
Diverse disasters demand diverse response

12. Page 12 Developing the culture of business continuity
Benefits of a BCM program
Readiness for external
accreditation (e.g., ISO 22301)
Readiness for compliance with
regulatory frameworks (e.g.,
recently-introduced NCEMA
standard)
Increased shareholder
confidence
Maintenance of customer
confidence
Potentially lower insurance
premiums
Competitive advantage
for the organization
Better overall understanding
of the organization, including
time-criticality of business
functions
Improvement of baseline
performance through the
planning, mitigation and
preparation
Increased protection
of brand/reputation
Expansion of the resilience
culture across the organization

13. Page 13 Developing the culture of business continuity
Contacts
Please feel free to reach out to the contacts listed below
Divakar Pandian
BCMS Manager
Suman Nimai
BCMS Assistant Manager
Mohamed Nayaz
BCMS Leader, MENA
Vishak Jayakumar
BCMS Service Champion, MENA

14. Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
5th Middle East Business & IT Resilience Summit
20 – 21 April 2016 – Palace Hotel DownTown Dubai
Our Contact Details:
INDIA UAE
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: neha@continuityandresilience.com
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@continuityandresilience.com
Please write to us if you would like to get in touch with the Speaker