Building Emergency Capacity & Resiliency for the Telecom Industry Abdulrahman Y. Al Naser Manager – Telecom Business Continuity & Crisis Management TRA – Telecommunications Regulatory Authority

1. 1
Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
5th Middle East Business & IT Resilience Summit
20 – 21 April 2016 – Palace Hotel DownTown Dubai
Our Contact Details:
INDIA UAE
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: neha@continuityandresilience.com
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@continuityandresilience.com
Please write to us if you would like to get in touch with the Speaker

2. Abdulrahman Y. Al Naser
Manager – Telecom Business Continuity & Crisis Management
Building Emergency Capacity &
Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit
21 April 2016, Dubai, UAE

3. Agenda
1. Who does what?
2. What is expected from TRA?
3. Is there a consistent approach to an
emergency assessment?
4. Is it Top–Down? or Bottom-Up?
5. How we made it?
3
Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

4. INTRODUCTION
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

5. Vision
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

6. Acronyms
Abbreviation Meaning
TRA Telecommunication Regulatory Authority.
NCTE National Committee for Telecom Emergency (in TRA).
Licensee The entity by which is allowed to carry out any of the
regulated telecom activities (Etisalat and du).
NCEMA National Emergency, Crisis & Disasters Management
Authority.
NEP-T National Emergency Plan for Telecom Sector (The plan).
BCIF Business Continuity Industry Forum in UAE Telecom
Sector.
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

7. • TRA has been established according to
the UAE Federal Law by Decree No. 3 of
2003 and its amendments (known as the
Telecom Law).
• TRA is responsible for the ICT sector
regulation in the UAE.
• The UAE Telecom Sector is one of the
most advanced telecom sectors in the
world.
7Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE
TRA in brief..

8. COMMAND & CONTROL
FRAMEWORK.
1. Who does what?
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

9. …
The hierarchical framework for the
command and control
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE
© http://www.huffingtonpost.com

11. The Concept
3x3
Source: NEP-T, 2nd issue, May 2015
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

12. TRA’S ROLES &
RESPONSIBILITIES.
2. What is expected from TRA?
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

13. TRA Emergency Management
Framework
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Source: NEP-T, 2nd issue, May 2015Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

14. Roles and Responsibilities (1/2)
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE
• Provides (on behalf of the telecom sector) information,
consultations and advices to the NCEMA.
• Coordinates the activities of the Licensees in
dealing with the emergency.
• Oversees the proper implementation of any
plans or actions mandated or decided by the
NCEMA to manage an emergency.

15. Roles and Responsibilities (2/2)
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE
• Provides representatives for the NCEMA’s
emergency management once needed.
• Manages a forum for discussion and decision
making for the Telecoms Sector (BCIF).

16. ALERTS & TRIGGERS
3. Is there a consistent approach to the assessment of an
emergency?
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

17. Telecommunications alerts: Triggers
for Licensees
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Source: NEP-T, 2nd issue, May 2015Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

18. ESCALATION
4. Is it Top – Down? or Bottom - up?
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

19. Escalation of a National Emergency
(1/2)
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Source: NEP-T, 2nd issue, May 2015Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

20. Escalation of a National Emergency
(2/2)
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Source: NEP-T, 2nd issue, May 2015Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

21. THE JOURNEY
5. How we made it?
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

22. 2003 TRA Establishment Telecom Law Issued
2006 Telecom Services Providers Licensing Etisalat & du
2007 NCEMA Establishment NCTE Establishment
2009 Joint Exercise Participation H1N1 Pandemic involvement
2010 Business Continuity Directive
(Directive# 5 2010)
Telecom Law Amendment Joint Exercise Participation
2011 Issuing the NEP-T (1st version) Joint Exercise Participation Auditing
2012 Capacity sharing MoU sign off Joint Exercise Participation Auditing
2013 Conducting the 1st Telecom Sector
Exercise TTX
Joint Exercise Participation Auditing
2014 Conducting the 2nd Telecom Sector
Exercise TTX
Joint Exercise Participation Auditing
2015 Conducting the 3rd Telecom Sector
Exercise FTX
Joint Exercise Participation
Issuing the 2nd
version NEP-T
Auditing
The Journey
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

23. Building Capacity &
Resiliency
Concept of
Operations,
Common
Language
Buying-in,
Ultimate goal,
National
Security
Laws,
Regulations,
Licensing,
Policies
Enablers
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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

25. Services
Voice
Mobile
Fixed
Data
LeasedLines
DataCenters
Internet
User Groups
GovernmentAgencies
HealthAgencies
PetroleumProduction
FinancialAgencies&FinancialInstitutes
SafetyandSecurityAgencies
SemiGovernmentagencies
PublicEmergencyAgencies
ArmedForces
Utilities
ForeignDiplomaticMissions
The Priorities
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Source: NEP-T, 2nd issue, May 2015
Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

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Integrated Emergency Management –
a joint activity
Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE

27. The real engineBuying-In
• It makes almost everything possible
• People works from within
• Have the top management support
No more assumptions!Unified Language
• Less misunderstandings
• The Doctrine
• Common terminologies and understandings
Plan a test, Test the planExercise
• Talk the talk  walk the walk
• Test small things before big things  it builds confidence
Lessons Learnt and
Recommendations
Building Emergency Capacity & Resiliency for the Telecom Industry
The 5th Middle East Business and IT Resilience Summit - 21 April 2016, Dubai, UAE
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29. Thanks for listening…
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Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
5th Middle East Business & IT Resilience Summit
20 – 21 April 2016 – Palace Hotel DownTown Dubai
Our Contact Details:
INDIA UAE
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: neha@continuityandresilience.com
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@continuityandresilience.com
Please write to us if you would like to get in touch with the Speaker