The document presents a detailed overview of Dhiraj Lal, Executive Director of Continuity & Resilience (CORE), highlighting his extensive experience in business continuity and risk management. It outlines the services offered by CORE, including training, consulting, and advisory in business continuity management, crisis management, and cybersecurity, among others. Additionally, the document emphasizes the importance of maintaining a robust BCM program through regular testing, performance evaluation, and awareness initiatives to foster a culture of business continuity within organizations.

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Speaker Mr. Dhiraj Lal
Executive Director

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CREATING AND MAINTAINING A BCM PROGRAM
DHIRAJ LAL, EXECUTIVE DIRECTOR
Continuity & Resilience (CORE)
Email: info@continuityandresilience.com
Website: www.coreconsulting.ae

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Author, Practitioner, Trainer, and Consultant. Over 32 years in
the industry. Over 15 years in Risk Management and related
domains. Has been a BCI Approved Trainer for almost 10
years in the past. Co-Author of the: Step by Step guide series
1. Implement Business Continuity the Saudi Way!
2. Implement Business Continuity the UAE Way!
Contributing Author to : The Definitive Handbook of Business
Continuity Management, 3rd Edition (Edited by Andrew Hiles)
Dhiraj Lal, EXECUTIVE DIRECTOR, CONTINUITY & RESILIENCE (CORE)
ISO 31000, MBCI, CBCP, CBCI, ISO 27001/ISO 22301 Technical Expert and Lead Auditor, CISA, ITIL
A Chemical Engineer and an MBA in IT and Finance, Dhiraj Lal has over 20 years Risk Management
experience and 32 years overall. His last Banking job was as Head of Audit Risk and review for
Citibank, and he has worked also with Standard Chartered, Agilent and American Express, where
he headed Risk, Controllership and Internal Control. He teaches and consults in Risk Management
(ISO 31000) and related domains. He has been invited on Risk and Resilience at the BCI Annual
conference in the UK, DRI US, BCM Institute Singapore, itSMF UK, DRI Asia in Malaysia, ISACA UAE,
KSA and India. He has presented at various Middle East Business and IT Resilience Summits in Abu
Dhabi, Dubai, KSA and India, and also CORE’s global online summit.
Background
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Dhiraj Lal, MBCI, Executive
Director, receiving the BCI
Award for Middle East Service
Provider of the Year 2019 from
David Thorp, Executive Director
of the UK-based Business
Continuity Institute (BCI)
Daman Dev Sood, FBCI, Chief
Operating Officer, receiving
the BCI Award for India Service
Provider of the year 2019 from
David Thorp, Executive Director
of the UK-based Business
Continuity Institute (BCI)
4 time winner of the “Service Provider of the Year” Award
About Continuity & Resilience (CORE)
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• ISO 22301 Certified Management Consulting Firm
• Business Continuity Management
• Crisis Management
• IT Disaster Recovery
• Risk Management
• Information Security
• Cyber Security
• We Consult / Train / Assess and Certify in these domains
• We provide advisory services
• Automation tools – BCM/ ITDR/ Mass Communication
• Workplace recovery
• E-Learning
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CREATING

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CREATING should eventually lead to putting in place a
comprehensive Program covering all phases of the full
BCM Lifecycle – Plan, Do, Check and Act
Standards and guidelines can be used to ensure
comprehensiveness. The SAMA BCM Framework is
also an excellent document that can provide guidance
for KSA-based entities in not just Banking and
Financial Services, but in other industries also.

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TYPICAL BCM LIFECYCLE
Program
Management
BCM Policy
Awareness and
Training
Business Impact
Analysis (BIA)
Performance
Evaluation
Internal Audit of
the BCMS
Management
Review
Continual
Improvement of
the BCMS
Testing &
Exercising
BCM Plans
BCM Recovery
Strategies
Risk Assessment
(RA)
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The following steps are typically followed to implement a BCMS:
P
D
C
A
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ISO 22301
Released in 2019
NCEMA 7000
Released in 2021
BCI GPG
Released in 2017
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MAINTAINING

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MAINTAINING involves performing the activities to
keep the BCM Program appropriate and relevant for
the upcoming future – including Improvement. This
covers:
1. Testing and Exercising
2. Reviews and Awareness
3. Performance Evaluation

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Some types of exercises and tests
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Review/
Walkthrough
Table Top Call Tree Simulation IT/ Work Area
Recovery
Integrated
Cost
Complexity
Risk (of distrurabnce due Test)
Assurance
Frequency
Note - Graph is not to scale
Testing and Exercising
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1. Internal Audit
2. Management Review
3. Self-Assessment
4. Supplier Reviews
5. Quality Assurance
6. Performance Appraisals
Some examples of reviews
Reviews and Awareness
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1. Refreshers (ideally at least annually) – Face to face (1-2 hours) or via eLearning
2. Newsletters
3. Posters
4. Booklets
Some examples of Awareness initiatives
Reviews and Awareness
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Caps – System
An example of a slide from the BCM Awareness eLearning prepared by Continuity and
Resilience (CORE) – also available in Arabic

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Awareness Newsletters in Arabic (example)
An example of a series of 4-page BCM newsletters
prepared by Continuity and Resilience (CORE) in
Arabic. For reasons of confidentiality, the text has
been hidden

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Awareness newsletters in English (examples)
An example of a series of 4-page BCM newsletters
prepared by Continuity and Resilience (CORE) in
English. For reasons of confidentiality, the text has
been hidden

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Awareness newsletters in English (examples)
Another example of a series of 4-page BCM newsletters prepared by
Continuity and Resilience (CORE) in English. For reasons of
confidentiality, the text has been hidden
Deputy

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Awareness posters in English (examples)
An example of a series of 1-page BCM posters prepared by Continuity
and Resilience (CORE) in English. For reasons of confidentiality, the text
has been hidden. We have prepared BCM posters in Arabic also.

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Booklet for Business Continuity Champions (example)

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Business Continuity Awareness Booklet for all employees (example)
An example of a front-back BCM
awareness flyer prepared by
Continuity and Resilience (CORE)
in English.
This can be easily prepared in
Arabic also.
For reasons of confidentiality, the
text has been hidden.

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Almost all BCM standards and guidelines make it
mandatory to build a BCM culture. This is best done by
ensuring ongoing and regular emphasis on the concept
of Business Continuity, and its importance to the
organization.
I hope this presentation will give you some good ideas
about what other BCM mature organizations have done
to create BCM awareness and embed a BCM culture.
Summary

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THANK YOU!
AWARDS 379
Dhiraj Lal receiving the BCI Award for Middle East Servic e Provid er of the Year 2019, in the
pres enc e of Mr. J as em Al Sayegh, C E O of A D N O C Refining and Dr. Saif Al Dhaheri, Director
Safety and Prevention, N CE MA
Email: info@continuityandresilience.com Web: www.coreonline-certifications.com
CONTINUITY & RESILIENCE (CORE)
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We would appreciate your feedback, queries and comments.
info@continuityandresilience.com
+971 2 6594006
+966 54 858 5985
+971 50 5767804
+91 80100 63950
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