This document summarizes presentations from the 8th Middle East Business & IT Resilience Summit in Dubai on crisis communication and business continuity management in the aviation sector. It discusses the importance of having crisis communication plans that outline procedures for sharing information with stakeholders during emergencies. It also emphasizes establishing documented media response procedures and multiple communication systems with alternative channels to ensure notification, verification, stabilization and recovery across phases of a disruptive incident. Speakers stressed establishing early warning detection sensors, infrastructure with redundant communication mediums, and exercises to simulate communication during crises.

1. Continuity & Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
8th ME Business & IT Resilience Summit
March 10, 2019 at The Address Hotel, Duabi Mall, Dubai, UAE

2. CRISIS COMMUNICATION & BCM IN AVIATION SECTOR
8TH MIDDLE EAST BUSINESS & IT RESILIENCE SUMMIT
AWS AL KHANJARI
GENERAL MANAGER EMERGENCY SERVICES & COMPLIANCE

3. 3
CRISIS COMMUNICATION
WHAT IS OUR UNDERSTANDING
A Crisis Communication Plan outlines the procedures for
collecting conveying information to interested parties during or
immediately following an emergency or crisis.
The Business Continuity Management Institute
A serious threat which, under time pressure and highly uncertain
circumstances, necessitates making critical decisions.
Rosenthal U., t Hart P., Charles M., “The World of Crisis and Crisis Management”

4. 4
INTERESTED PARTIES
INTERLINKED COMMUNITY

5. 5
DIFFERENTIATOR
NCEMA – ISO STANDARDS
Media Response
Plan
8.6. Media Response Plan
It is important to have appropriate procedures to manage
communication with external parties

6. 6
CRISIS COMMUNICATION
WHAT IS OUR UNDERSTANDING
A Crisis Communication Plan outlines the procedures for
collecting conveying information to interested parties during or
immediately following an emergency or crisis.
The Business Continuity Management Institute
A serious threat which, under time pressure and highly uncertain
circumstances, necessitates making critical decisions.
Rosenthal U., t Hart P., Charles M., “The World of Crisis and Crisis Management”

7. 7
COMMUNICATION SYSTEMS
FIRST IMPACTED ELEMENT
Disaster and disruptive business incidents push people and
organisation to their limits, and one of the first impacted elements
are communication systems.
Rhand Leal “Enabling Communication During Disruptive Incidents”

8. 8
COMMUNICATION SYSTEMS
PHASES DURING BUSINESS CONTINUITY
Notification Verification Stabilisation Recovery

9. 9
COMMUNICATION SYSTEMS
ROOT CAUSES
CAPABILITY REDUCTION INCREASE IN DEMAND

10. Practice makes perfect.
The work is not done until the paperwork
is done. Establishing documented
procedures mutually agreed with all
interested parties.
Establishing as many as possible sensors
that will trigger and detect early warnings
and convey it to all interested parties.
Establish strong infrastructure with
multiple communication medium,
considering all possible points of failures.
10
COMMUNICATION SYSTEMS
MITIGATIONS
Monitoring and Detection Points Alternative Channels
Documented Solutions Exercises & Simulations

11. Continuity & Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
8th ME Business & IT Resilience Summit
March 10, 2019 at The Address Hotel, Duabi Mall, Dubai, UAE