Roger Gagnon was brought in as a consultant to investigate increasing reject rates in Westover Electrical's Winding Department. He found that production supervisors had no understanding of the problem or how to address it. Quality control inspects packaging but many windings still require rework. Gagnon reviewed a month of reject logs showing the number of defective units by cause for each day of production. His analysis will be presented to Joe Wilson and include recommendations on addressing the root causes of defects.