Paradem transformed its sales copy in 5 ways: (1) using "you" and "your" to capture attention, (2) tailoring the copy to customers' wants and addressing fears, (3) using a little industry jargon to build trust, (4) inviting customers to see testimonials focusing on their experience, and (5) always keeping the focus on the customer. The document outlines these 5 techniques for optimizing sales copy and engaging customers.