LEARN ABOUT: Importance of having a speedy and agile customer support process How to automate your help desk workflow Track, measure and optimize your automation process. KEY TAKEAWAYS: Understand and appreciate the importance of customer service automation. Steps to maximize help desk performance Actionable insights on the importance of help desk automation on customer loyalty. Watch the complete webinar recording here - https://www.happyfox.com/customer-service-webinars/five-ways-to-deliver-speedy-and-agile-customer-support/

1. 5 ways to deliver speedy
and agile customer support

2. #AutomateHelpDesk
Recording of this webinar will be made available in
https://www.happyfox.com/help-desk-resources/#webinar

3. Customer Support Work flow - Automation Opportunities
Receive
request Categorize Assign
Confirm
&
Close
Resolve Collaborate

4. Customer Support Work flow - Automation Opportunities
manual:!
sort and filter emails !
categorize them!
!
manual:!
check each email !
request and triage!
!
manual:!
confirm with the !
customer and close!
issue!
!
manual:!
ensure the team is up !
to date via meetings !
and emails!
!
manual:!
identify known issues !
and send instruction
emails!
!
Receive
request Categorize Assign
Resolve
Confirm
&
Close
Collaborate

5. Customer Support Work flow - Automation Opportunities
manual:!
sort and filter emails !
categorize them!
!
auto:!
create tickets from !
incoming email into
predefined categories!
manual:!
check each email !
request and triage!
!
auto:!
assign tickets to agents !
per predefined rules !
and conditions!
manual:!
confirm with the !
customer and close!
issue!
!
auto:!
automatic notifications
and ticket closure!
manual:!
ensure the team is up !
to date via meetings !
and emails!
!
auto:!
subscribe to tickets, get
notified on status, due
date and activities!
manual:!
identify known issues !
and send instruction
emails!
!
auto:!
solve known issues !
immediately using !
canned responses!
Receive
request Categorize Assign
Resolve
Confirm
&
Close
Collaborate

6. Happyfox Automation Capabilities
Collaborate effectively
Assign requests to agents
Respond quickly to
known issues
Streamline Customer
Communications
Receive and categorize emails
Subscribers
Auto-assignment
Canned Responses and
Email Templates
Notifications
Email to tickets into
predefined categories

7. Boost Your Help Desk Performance with Automation – twice over
» First contact resolution
» First response time
» Resolution time
» Agent Performance
» Tickets Throughput
» Customer Satisfaction

8. 71%! 56%!
customers want response !
within 5 minutes!
customers want !
resolution in first contact!