This presentation made for the Social Media Enterprise Forum 2011 will introduce you to the different aspects of customer service using social media and leave you with valuable insights. Includes the benefits of using social media, invaluable tools, case studies and tips.
Creating Experiences - Brands, Social, and MoreDarren Herman
Presentation discusses how humans are native to experiences and how social media isn't new but recently amplifies them. Touches also on the creation of brand.
Creating a Successful Brand on Social Media with Remarkable StoriesMaggie Georgieva
The tools of social media are changing, but the underlying principles of story-telling stay the same - being informative, evoking emotions, and making yourself vulnerable.
This is my deck from Social Fresh Charlotte 2010. I talk about our approach to social media and community at Blue Sky Factory. From experimentation to scaling.
This presentation made for the Social Media Enterprise Forum 2011 will introduce you to the different aspects of customer service using social media and leave you with valuable insights. Includes the benefits of using social media, invaluable tools, case studies and tips.
Creating Experiences - Brands, Social, and MoreDarren Herman
Presentation discusses how humans are native to experiences and how social media isn't new but recently amplifies them. Touches also on the creation of brand.
Creating a Successful Brand on Social Media with Remarkable StoriesMaggie Georgieva
The tools of social media are changing, but the underlying principles of story-telling stay the same - being informative, evoking emotions, and making yourself vulnerable.
This is my deck from Social Fresh Charlotte 2010. I talk about our approach to social media and community at Blue Sky Factory. From experimentation to scaling.
20161208 - Aan de slag met een Facebook-pagina voor het Huis van het Kind Vla...I Like Media
Hoe start je een Facebook-pagina op? Welke updates werken en welke niet? Hoe post je een goede update? Op deze vragen gaf I Like Media een antwoord tijdens de Facebook-workshop voor de huizen van het kind van Vlaams-Brabant.
20170131 - Kortom collegagroep Oost-VlaanderenI Like Media
Sociale media draait om de interactie opzoeken met je doelpubliek met goede content. Maar waar haal je die content? En hoe verwerk je die tot een samenhangend geheel? Welke tools zijn er beschikbaar om je content in te plannen?
Tijdens de colleagroep van Kortom in Oost-Vlaanderen gaf I Like media tips en voorbeelden om je contentplan meer structuur te geven, georganiseerd en evenwichtig te plannen en in te haken op de actualiteit.
20161208 - Aan de slag met een Facebook-pagina voor het Huis van het Kind Vla...I Like Media
Hoe start je een Facebook-pagina op? Welke updates werken en welke niet? Hoe post je een goede update? Op deze vragen gaf I Like Media een antwoord tijdens de Facebook-workshop voor de huizen van het kind van Vlaams-Brabant.
20170131 - Kortom collegagroep Oost-VlaanderenI Like Media
Sociale media draait om de interactie opzoeken met je doelpubliek met goede content. Maar waar haal je die content? En hoe verwerk je die tot een samenhangend geheel? Welke tools zijn er beschikbaar om je content in te plannen?
Tijdens de colleagroep van Kortom in Oost-Vlaanderen gaf I Like media tips en voorbeelden om je contentplan meer structuur te geven, georganiseerd en evenwichtig te plannen en in te haken op de actualiteit.
Creativity Tools: The Power of Flow Charts, Mind Maps, InfographsJanette Toral
Presentation given by Janette Toral at YouthLeadPH event last May 24, 2014. Gave an overview on the use of flowchart, mind maps, and infographics in communicating ideas through social media.
IBM presentation at Digital Media Barcelona- Twitter For Business Microbloggi...the bureau, digital agency
IBM presentation: Twitter for business - Microblogging goes to work by Delphine Remy-Boutant, WW Social Media Marketing Manager IBM SWG - Digital Media Barcelona event 16th September
"Learn how to drive traffic to your website and capture leads using inbound marketing" Presented by Ted Parisot, President at Informe, Inc., at the Fall 2012 ICCHE/ICCET Combined Conference
Similar to 5 tips & trends for social media in 2012 (20)
Social media café @ Provincie Oost-VlaanderenTalking Heads
Op donderdagnamiddag 16 juni 2016 organiseerden we samen met de dienst communicatie van Provincie Oost-Vlaanderen een Social Media Café voor de medewerkers van de provincie.
Social Business and Social Media, two terms that are often used interchangeably. Although one might enable the other, they both mean very different things.
While Social Media is focused on communication, Social Business is dedicated to improving business processes.
Social Business is not a mere buzzword but a true opportunity for modern companies to eliminate barriers to team productivity. When companies work like a network, they can improve collaboration inside and outside of the organization, adapt more swiftly to change, and drive more effective results together.
What is Social Business? What is the difference with Social Media? Why do you need to have a Social Business strategy in place in order to attract/collaborate with the new generation? What are the challenges? This presentation reveals all!
A little less conversation, a little more actionTalking Heads
"What does it take to become a réal social government, e-gov or social business?"
The world is changing at a steady pace. Digital disruption is making businesses and governments alike adapt or die. We’re already noticing social media and network thinking are influencing and changing the way large corporations and governments connect with customers and citizens. #egov or #convgov are just the first steps in the way to #socialgov: an agile and flexible government where citizens and employees alike converse, communicate and collaborate. For businesses we see that traditional ways of working and communicating are being questioned. There is a shift towards a #socbiz, or social business approach, in which corporations evolve a more transparent and collaborative system with customers and employees. Employees as well? Why yes, the citizen or customer might be king, but your employees are your superheroes.
In this talk we focus on the ideas, workflows and challenges behind internal collaboration in an #egov and #socbiz.
Hoe word je als organisatie of vereniging meer 'social'? Hoe krijg je medewerkers in een bedrijf mee met het idee van een open en social cultuur? Wat na je eerste 1.500 followers op Twitter?
Bij Talking Heads begeleiden en helpen we graag om die volgende 'social' stap te kunnen zetten.
Social media makes you Citius Altius Fortius! Talking Heads
Het sportinnovatiecongres #SIC151015 wil ondernemers, sporters, creatieven, sportprofessionals inspireren om nog meer Vlamingen vaker, beter aan het sporten te krijgen, maar ook om beter te ondersteunen, meer plezier te halen uit sport en zelf ook te inspireren. En sociale media is daar een perfecte match.
Er zijn duizenden kanalen en een overload aan informatie waarin jij jouw boodschap moet brengen. Heb je het gevoel dat jouw blogposts, tweets, updates, foto's..., kortom, je verhaal slechts een druppel zijn in die oceaan van informatie?
Sociale media-expert Sofie Verhalle (@lamazone) van Talking Heads (@talking_heads) liet op #CreativeVille haar licht schijnen op de beste balans tussen inspanning en resultaat op sociale media. Handige tips of je nu blogger, personality, ondernemer of bedrijf bent.
Pics by https://www.flickr.com/photos/clement127
Social media café @ Provincie Oost-Vlaanderen Talking Heads
Op donderdagnamiddag 26 maart 2015 organiseerden we samen met de dienst communicatie van Provincie Oost-Vlaanderen het eerste Social Media Café voor de medewerkers van de provincie. Het volledige verslag van deze namiddag vind je heel binnenkort op onze blog!
Op zoek als 'young potential' naar je droomjob? Je bent helaas niet alleen! Hoe val je op dankzij social media? Hoe duik je op op de radar van je droombedrijf? We geven je 7 tips om social media naar je sollicitatiehand te zetten!
Sociale media zijn alomtegenwoordig in onze globale samenleving. Arm en rijk, links en rechts,
noord en zuid: allen zijn aanwezig op sociale media en zien er de kracht van in. Sociale media
empoweren gewone burgers, geven tegenstemmen een platform en brengen diverse culturen
makkelijk met elkaar in contact. Maar is het wel zo rooskleurig? Brengen sociale media
verschillende culturen en ideologieën echt dichter bij elkaar, of zorgen ze net voor meer
polarisatie? Hoe rijmt dit bovendien met de hyperkapitalistische werking van sociale media? En
wat met onze privacy? Aan de hand van een boeiend panelgesprek worden antwoorden gezocht
op al deze vragen en meer. #dvce2015
Facebook is dood. Lang leve Facebook ?!Talking Heads
Mediaraven organiseerde op 26 november 2014 een praktijkdag 'Wat na Facebook?' voor jeugdwerkers. Elien Vanhaesebroeck van Talking Heads toont alternatieven naast Facebook maar ook mét Facebook. Het doel: jeugdwerkers inspireren om in te spelen op de digitale trends van vandaag.
From #convgov to #socgov: citizen is king, but your employees are your superh...Talking Heads
The world is changing at a steady pace. Digital disruption is making businesses adapt or die.
What about governments? We’re already noticing social media and network thinking are influencing and changing the way governments connect with citizens. #convgov is just the first step in the way to #socialgov: an agile and flexible government where citizens and employees alike converse, communicate and collaborate. Employees? Why yes, the citizen might be king, but your employees are your superheroes!
Welcome to a new reality: HR in an age of digital disruptionTalking Heads
De enige manier om de disruptie binnen organisaties het hoofd te bieden is aanpassen of doodgaan. Hoe werk je samen met alle werknemers toe naar een flexibele, aangename en toekomstgerichte organisatie?
Veranderen deze digitale trends overheidscommunicatie voorgoed? Talking Heads
Digitale trends veranderen ons leven, onze manier van samenleven en onze communicatie. Welke zijn de belangrijkste digitale trends en wat is hun impact op overheidscommunicatie?
"Social Schmocial. Social is not dead, but it just smells funny" - Google App...Talking Heads
Social Media has outgrown its diapers, and is getting its acne. Yes, it's maturing. We need to think in terms of social business to move forward. Smart strategies and the right tools will help you gain benefits from social.
Presentation for the Belgian Google apps user group, an open and informal collective of companies & institutions that use Google Apps for business.
Customer Relationship Status: It's Complicated - Social CRM - Social Media Fo...Talking Heads
Talking Heads's presentation on Social Media Forum of 17 December 2013: Customer Relationship Status: It's complicated.
“Social CRM is the company’s response to customers seizing power and dominating the conversation”
What possible purposes can social media have in the travel, culture and leisure sector? We go for the pragmatic approach and explain which journey a social media user takes before he becomes a brand ambassador and how travel/cultural organizations can make that journey easier.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
24. Tip #2
Don’t use social media for private matters
Remember: Noise vs signal
Think scale: is what you do still possible when
the medium grows?
Wonder why. What makes people use Twitter for
service? Peer pressure, asynchronous, text vs
speech...
30. Tip #3
Balance workload: only use your conversation
manager when necessary
Integrate social media efforts in existing
company processes
Teach other departments how social media
works and how they can help
Social media needs more than only budget from
marketing
37. Tip #4
“Socialize your mothership” - think about how
you can help people broadcast the activity on
your website
Try to own all the data you share with social
networks. CRM your fans. Capture their
activity.
Don’t think platform, think about functionality
and content.
41. Cost per Impression Awareness
Cost per Engagement Appreciation
Cost per Lead Action
Cost per Referral Advocacy
4 KPI’s to rule them all
42. Awareness Appreciation Action Advocacy
Impressions Engagement Leads Referrals
Newsletter
views clicks conversions forwards
€ 1500
wall posts +
Facebook likes +
post views conversions mentions in
€ 1000 comments
status updates
Do this for every channel
43. Awareness Appreciation Action Advocacy
Impressions Engagement Leads Referrals
Newsletter € 0,1 cost per € 5 cost per € 10 cost per € 15 cost per
€ 1500 impression engagement lead referral
Facebook € 0,2 cost per € 4 cost per € 100 cost per € 20 cost per
€ 1000 impression engagement lead referral
Discover added value
44. Tip #5
Don’t think platform, think integrated.
Look for a cross-platform solution to benchmark
your marketing initiatives.
Don’t report “Fans”, “Followers” or “Retweets”
to the CMO. Not relevant. Report results.
Evaluate and learn: use those cross-platform
KPI’s to determine which platfoms you should
use for your next campaign.
46. 5 tips for 2012
No Like-apps, but Life-apps.
If you suck, you will suck on social. So don’t suck.
Social media is more then marketing.
Don’t think platform, think integrated.
Use platform-independant KPIs.