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Break	
  These	
  5	
  
Outdated	
  Email	
  
Rules	
  in	
  2014	
  
Mobile	
  devices	
  have	
  moved	
  email	
  marke1ng	
  back	
  to	
  the	
  
forefront.	
  Break	
  these	
  email	
  rules	
  to	
  help	
  you	
  be	
  successful	
  
in	
  the	
  mobile	
  marke1ng	
  genera1on.	
  

©	
  Penheel	
  Marke1ng	
  2014	
  
Break	
  These	
  Rules	
  in	
  2014	
  
1. 
2. 
3. 
4. 
5. 

Always	
  send	
  email	
  in	
  the	
  middle	
  of	
  the	
  week.	
  
Never	
  send	
  an	
  email	
  at	
  the	
  end	
  of	
  the	
  day.	
  
Never	
  have	
  fun	
  with	
  email	
  content.	
  	
  
Never	
  send	
  an	
  email	
  with	
  one	
  large	
  image.	
  	
  
Keep	
  the	
  subject	
  line	
  between	
  30	
  –	
  50	
  characters	
  

©	
  Penheel	
  Marke1ng	
  2014	
  
Here’s	
  why.	
  
1	
  	
  	
  	
  Always	
  send	
  email	
  in	
  the	
  middle	
  of	
  the	
  week.	
  	
  
	
  

	
  
It	
  seems	
  to	
  make	
  sense,	
  but	
  think	
  about	
  your	
  week.	
  When	
  are	
  
you	
  most	
  busy	
  and	
  focused?	
  The	
  middle	
  right?	
  	
  
	
  
Get	
  into	
  the	
  habit	
  of	
  scheduling	
  emails	
  to	
  arrive	
  early	
  in	
  the	
  day	
  
or	
  later	
  in	
  the	
  day	
  to	
  maximize	
  client’s	
  aRen1on	
  to	
  them.	
  	
  
•  85%	
  of	
  opens	
  happen	
  2	
  days	
  aUer	
  receiving	
  an	
  email,	
  but	
  
•  Only	
  21%	
  of	
  purchases	
  happen	
  within	
  2	
  days	
  of	
  receiving	
  
an	
  email.	
  	
  
•  32%	
  of	
  purchases	
  take	
  place	
  2	
  weeks	
  aUer!	
  
•  Monday	
  emails	
  had	
  the	
  highest	
  revenue	
  per	
  email.	
  

	
  
Sources:	
  Social	
  Media	
  Today	
  &	
  Sales	
  Force	
  

©	
  Penheel	
  Marke1ng	
  2014	
  
Here’s	
  why.	
  
2	
  	
  	
  	
  Never	
  send	
  an	
  email	
  at	
  the	
  end	
  of	
  the	
  day.	
  
	
  

	
  
What	
  if	
  your	
  business	
  is	
  on	
  the	
  east	
  coast,	
  but	
  you	
  have	
  clients	
  
on	
  the	
  west	
  coast	
  and	
  east	
  coast?	
  Are	
  you	
  going	
  to	
  send	
  all	
  
emails	
  in	
  the	
  Noon	
  –	
  2:00	
  p.m.	
  1meframe	
  all	
  the	
  1me?	
  	
  
	
  
Use	
  common	
  sense,	
  but	
  also	
  use	
  your	
  data	
  to	
  see	
  when	
  
customers	
  are	
  opening	
  emails.	
  You	
  can	
  do	
  this	
  with	
  website	
  
analy1cs	
  and	
  email	
  open	
  rates.	
  	
  

©	
  Penheel	
  Marke1ng	
  2014	
  
Here’s	
  why.	
  
3	
  	
  	
  	
  Never	
  have	
  fun	
  with	
  email.	
  
	
  

	
  
Even	
  if	
  you	
  have	
  a	
  conserva1ve	
  brand,	
  engaging	
  in	
  a	
  liRle	
  fun	
  
now	
  and	
  again	
  can	
  help	
  increase	
  engagement	
  with	
  customers.	
  	
  
	
  
Let’s	
  say	
  you’re	
  in	
  the	
  financial	
  services	
  industry.	
  Avoid	
  poking	
  
fun	
  at	
  someone	
  or	
  something.	
  Rather	
  think	
  of	
  ways	
  to	
  engage	
  
with	
  customers	
  on	
  social	
  media	
  via	
  your	
  email	
  communica1on.	
  	
  
	
  
For	
  example,	
  it’s	
  “red	
  carpet”	
  season.	
  Ask	
  customers	
  what	
  
movies	
  they	
  hope	
  win	
  the	
  big	
  awards	
  this	
  year.	
  Then	
  use	
  those	
  
sta1s1cs	
  to	
  share	
  in	
  another	
  post.	
  
©	
  Penheel	
  Marke1ng	
  2014	
  
Here’s	
  why.	
  
4	
  	
  	
  	
  Never	
  send	
  an	
  email	
  with	
  one	
  large	
  image.	
  
	
  

	
  

In	
  the	
  past,	
  graphic-­‐centric	
  
emails	
  may	
  not	
  have	
  
rendered	
  correctly	
  in	
  an	
  
email	
  ISP.	
  However,	
  that	
  
has	
  changed.	
  Using	
  image-­‐
centric	
  emails	
  oUen	
  
engages	
  users	
  via	
  mobile	
  
faster	
  than	
  text-­‐centric	
  
emails.	
  	
  
	
  

©	
  Penheel	
  Marke1ng	
  2014	
  
Here’s	
  why.	
  
5	
  	
  	
  	
  Keep	
  the	
  subject	
  line	
  between	
  30	
  –	
  50	
  characters.	
  
	
  

	
  
In	
  some	
  instances	
  in	
  the	
  past,	
  long	
  subject	
  lines	
  caused	
  email	
  
services	
  to	
  count	
  the	
  email	
  as	
  spam.	
  However,	
  good	
  marketers	
  
know	
  to	
  put	
  the	
  most	
  engaging	
  adjec1ves	
  at	
  the	
  beginning	
  of	
  
the	
  email	
  subject.	
  	
  
Tip:	
  Think	
  of	
  email	
  subject	
  lines	
  like	
  a	
  
Tweet.	
  Though	
  a	
  tweet	
  has	
  140	
  
characters,	
  it’s	
  recommended	
  to	
  use	
  
fewer	
  characters	
  to	
  allow	
  for	
  
ReTwee1ng.	
  The	
  same	
  goes	
  for	
  subject	
  
lines.	
  Consider	
  the	
  forward	
  feature	
  and	
  
adjust	
  accordingly.	
  	
  
	
  
©	
  Penheel	
  Marke1ng	
  2014	
  

“64%	
  of	
  people	
  say	
  they	
  
open	
  an	
  email	
  because	
  
of	
  the	
  subject	
  line.”	
  

Source:	
  Exact	
  Target	
  
Who	
  is	
  Penheel	
  Marketing?	
  
Social	
  media	
  and	
  digital	
  marke1ng	
  consul1ng	
  firm	
  for	
  CPA	
  firms,	
  small	
  
businesses,	
  and	
  non-­‐profits.	
  	
  

Visit	
  us	
  at	
  hRp://Penheel.com	
  
Blogging	
  
Create	
  blog	
  content	
  quickly	
  	
  
while	
  gelng	
  SEO	
  1ps	
  and	
  	
  
best	
  prac1ces	
  pointers.	
  

Marke&ng	
  Analy&cs	
  
Website	
  analy1cs,	
  online	
  	
  
adver1sing	
  analy1cs.	
  See	
  	
  
which	
  sources	
  are	
  genera1ng	
  	
  
the	
  most	
  leads.	
  	
  
Email	
  
Send	
  personalized,	
  segmented	
  	
  
Emails	
  based	
  on	
  any	
  informa1on	
  	
  
in	
  your	
  contact	
  database.	
  

©	
  Penheel	
  Marke1ng	
  2014	
  

Social	
  Media	
  
Publish	
  content	
  to	
  your	
  social	
  
accounts,	
  then	
  nurture	
  leads	
  	
  
based	
  on	
  their	
  social	
  engagement.	
  

Search	
  Engine	
  Op&miza&ons	
  
Improve	
  your	
  rank	
  in	
  search	
  	
  
engines	
  by	
  finding	
  and	
  tracking	
  	
  
your	
  most	
  effec1ve	
  keywords.	
  

Lead	
  Management	
  
Track	
  leads	
  with	
  a	
  complete	
  
1meline-­‐view	
  of	
  their	
  interac1ons	
  	
  
with	
  your	
  firm.	
  
Resources	
  
•  7	
  Myths	
  of	
  Email	
  Marke1ng,	
  Social	
  Media	
  Today.	
  
hRp://socialmediatoday.com/leaderswest/1838336/email-­‐
marke1ng-­‐counterintui1ve-­‐sta1s1cs-­‐infographic	
  
•  All	
  That	
  Sizzles	
  Is	
  Not	
  Spam,	
  Social	
  Media	
  Today.	
  
hRp://socialmediatoday.com/ritu-­‐pant/1309906/email-­‐marke1ng-­‐
all-­‐sizzles-­‐not-­‐spam	
  
•  25	
  Mind-­‐Blowing	
  Email	
  Sta1s1cs,	
  Sales	
  Force.	
  
hRp://blogs.salesforce.com/company/2013/07/email-­‐marke1ng-­‐
stats.html	
  
•  50	
  Email	
  Marke1ng	
  Tips	
  and	
  Stats	
  for	
  2014,	
  Exact	
  Target.	
  
hRp://www.exacRarget.com/blog/50-­‐email-­‐marke1ng-­‐1ps-­‐and-­‐
stats-­‐for-­‐2014/	
  
•  The	
  Ideal	
  Subject	
  Line	
  Length.	
  Size	
  does	
  maRer	
  in	
  B2C,	
  Email	
  
Audience.	
  hRp://www.emailaudience.com/the-­‐ideal-­‐subject-­‐line-­‐
length-­‐size-­‐does-­‐maRer-­‐especially-­‐in-­‐b2c/	
  

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5 Email Rules to Break in 2014

  • 1. Break  These  5   Outdated  Email   Rules  in  2014   Mobile  devices  have  moved  email  marke1ng  back  to  the   forefront.  Break  these  email  rules  to  help  you  be  successful   in  the  mobile  marke1ng  genera1on.   ©  Penheel  Marke1ng  2014  
  • 2. Break  These  Rules  in  2014   1.  2.  3.  4.  5.  Always  send  email  in  the  middle  of  the  week.   Never  send  an  email  at  the  end  of  the  day.   Never  have  fun  with  email  content.     Never  send  an  email  with  one  large  image.     Keep  the  subject  line  between  30  –  50  characters   ©  Penheel  Marke1ng  2014  
  • 3. Here’s  why.   1        Always  send  email  in  the  middle  of  the  week.         It  seems  to  make  sense,  but  think  about  your  week.  When  are   you  most  busy  and  focused?  The  middle  right?       Get  into  the  habit  of  scheduling  emails  to  arrive  early  in  the  day   or  later  in  the  day  to  maximize  client’s  aRen1on  to  them.     •  85%  of  opens  happen  2  days  aUer  receiving  an  email,  but   •  Only  21%  of  purchases  happen  within  2  days  of  receiving   an  email.     •  32%  of  purchases  take  place  2  weeks  aUer!   •  Monday  emails  had  the  highest  revenue  per  email.     Sources:  Social  Media  Today  &  Sales  Force   ©  Penheel  Marke1ng  2014  
  • 4. Here’s  why.   2        Never  send  an  email  at  the  end  of  the  day.       What  if  your  business  is  on  the  east  coast,  but  you  have  clients   on  the  west  coast  and  east  coast?  Are  you  going  to  send  all   emails  in  the  Noon  –  2:00  p.m.  1meframe  all  the  1me?       Use  common  sense,  but  also  use  your  data  to  see  when   customers  are  opening  emails.  You  can  do  this  with  website   analy1cs  and  email  open  rates.     ©  Penheel  Marke1ng  2014  
  • 5. Here’s  why.   3        Never  have  fun  with  email.       Even  if  you  have  a  conserva1ve  brand,  engaging  in  a  liRle  fun   now  and  again  can  help  increase  engagement  with  customers.       Let’s  say  you’re  in  the  financial  services  industry.  Avoid  poking   fun  at  someone  or  something.  Rather  think  of  ways  to  engage   with  customers  on  social  media  via  your  email  communica1on.       For  example,  it’s  “red  carpet”  season.  Ask  customers  what   movies  they  hope  win  the  big  awards  this  year.  Then  use  those   sta1s1cs  to  share  in  another  post.   ©  Penheel  Marke1ng  2014  
  • 6. Here’s  why.   4        Never  send  an  email  with  one  large  image.       In  the  past,  graphic-­‐centric   emails  may  not  have   rendered  correctly  in  an   email  ISP.  However,  that   has  changed.  Using  image-­‐ centric  emails  oUen   engages  users  via  mobile   faster  than  text-­‐centric   emails.       ©  Penheel  Marke1ng  2014  
  • 7. Here’s  why.   5        Keep  the  subject  line  between  30  –  50  characters.       In  some  instances  in  the  past,  long  subject  lines  caused  email   services  to  count  the  email  as  spam.  However,  good  marketers   know  to  put  the  most  engaging  adjec1ves  at  the  beginning  of   the  email  subject.     Tip:  Think  of  email  subject  lines  like  a   Tweet.  Though  a  tweet  has  140   characters,  it’s  recommended  to  use   fewer  characters  to  allow  for   ReTwee1ng.  The  same  goes  for  subject   lines.  Consider  the  forward  feature  and   adjust  accordingly.       ©  Penheel  Marke1ng  2014   “64%  of  people  say  they   open  an  email  because   of  the  subject  line.”   Source:  Exact  Target  
  • 8. Who  is  Penheel  Marketing?   Social  media  and  digital  marke1ng  consul1ng  firm  for  CPA  firms,  small   businesses,  and  non-­‐profits.     Visit  us  at  hRp://Penheel.com   Blogging   Create  blog  content  quickly     while  gelng  SEO  1ps  and     best  prac1ces  pointers.   Marke&ng  Analy&cs   Website  analy1cs,  online     adver1sing  analy1cs.  See     which  sources  are  genera1ng     the  most  leads.     Email   Send  personalized,  segmented     Emails  based  on  any  informa1on     in  your  contact  database.   ©  Penheel  Marke1ng  2014   Social  Media   Publish  content  to  your  social   accounts,  then  nurture  leads     based  on  their  social  engagement.   Search  Engine  Op&miza&ons   Improve  your  rank  in  search     engines  by  finding  and  tracking     your  most  effec1ve  keywords.   Lead  Management   Track  leads  with  a  complete   1meline-­‐view  of  their  interac1ons     with  your  firm.  
  • 9. Resources   •  7  Myths  of  Email  Marke1ng,  Social  Media  Today.   hRp://socialmediatoday.com/leaderswest/1838336/email-­‐ marke1ng-­‐counterintui1ve-­‐sta1s1cs-­‐infographic   •  All  That  Sizzles  Is  Not  Spam,  Social  Media  Today.   hRp://socialmediatoday.com/ritu-­‐pant/1309906/email-­‐marke1ng-­‐ all-­‐sizzles-­‐not-­‐spam   •  25  Mind-­‐Blowing  Email  Sta1s1cs,  Sales  Force.   hRp://blogs.salesforce.com/company/2013/07/email-­‐marke1ng-­‐ stats.html   •  50  Email  Marke1ng  Tips  and  Stats  for  2014,  Exact  Target.   hRp://www.exacRarget.com/blog/50-­‐email-­‐marke1ng-­‐1ps-­‐and-­‐ stats-­‐for-­‐2014/   •  The  Ideal  Subject  Line  Length.  Size  does  maRer  in  B2C,  Email   Audience.  hRp://www.emailaudience.com/the-­‐ideal-­‐subject-­‐line-­‐ length-­‐size-­‐does-­‐maRer-­‐especially-­‐in-­‐b2c/