9. Fully personalised email
content
Offers, content and campaigns offered to
consumers are predicted as a response to their
actual behaviour and offered in real time
10. Real Time Context
The real cutting
edge of email is
context and
behaviour.
Triggered by
location, behaviour
etc and more
integrated with the
time/place along the
PDJ in a multi-
channel experience
11. Email becomes the
central hub of all content
to consumer
Personal contact is now social
media, rather than email
Email becomes the hub of
content, curated rather than
the typical means of
communication making the
role of the email more
relevant, useful and important
to the consumer
12. Email is further up the funnel
than you think
People assume that email is
best used closer to
sale/further down the funnel
with a focus of conversion
But it is used as a powerful
branding tool