This document summarizes the training provided to Wang Steak employees. The training focused on improving customer service skills, including having a positive attitude, building customer relationships, learning local customs, and improving interaction skills like smiling, making pleasant conversation, and being humble and quick. Trainees were encouraged to treat customers as the most important people in their lives. The agenda also included exercises on emotional intelligence and teamwork to handle high pressure situations. The goal was to provide personalized service to create positive word of mouth for both the employees and the Wang Steak brand.
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*Phone statistics and trends up to the end of 2010
*How we recommend handling these calls and how to answer questions about price and other objections
*Insight on new marketing trends and what's making the phones ring
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Stay at home Call Center Representative JobsIdeasUnlimited
Now call center representative jobs are available in Ideas Unlimited Careers. Here we describing basic duties of Call Center Representative Jobs. Visit our site and apply to Call Center jobs now hiring in Home Based on https://careers.ideasunlimitedonline.com/job-vacancies/
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*Phone statistics and trends up to the end of 2010
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*Insight on new marketing trends and what's making the phones ring
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Expert advice from Harlene Doane, DealerStrong's COO, on how to develop talent within your dealership. She explains the 5 steps it takes to hire and train a millennial to become one of the best employees in your dealership.
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
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Phone scripts could be hindering phone performance at your business.
Having good phone skills and following a script are very different. Calls are crucial to your business. They are 3 times more likely to convert than other types of leads. Are you making sure your staff is prepared to handle every call with the importance it deserves?
Expert advice from Harlene Doane, DealerStrong's COO, on how to develop talent within your dealership. She explains the 5 steps it takes to hire and train a millennial to become one of the best employees in your dealership.
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
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2. 2011
Upgraded operation is much more important than overtime work.
Product
Trade Program Staff Operation
PM SOM
The most plentiful resource is relationship with customers!
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3. 2011
Internal Training of Wow-Prime 王品服務訓練分享
“Treat customers like they’re the most
important people in your life”
款待心中最重要的人
邀請王品主管來上課
Invite the trainer of Wang Steak (Wow-Prime)
4. 2011
Training Purpose
1. Build the word of mouth of MR execution.
2. Leverage relationship with clerks to boost PM sales contribution.
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5. 2011
Training Agenda
服務的基本態度 Attitude
認識客人 Customer Relationship Management
CRM (顧客管理技巧)
在地化 Localization
風俗習慣 週遭環境
攬客能力 Interaction Skills
接待技巧: 面笑、嘴甜、腰軟、手腳快、目色厲。
Contact skills: Smile, Pleasant Talk, Humble, Quick, Vision
服務的EQ EQ Control
小故事分享: 如何在高壓力的狀況之下，運用團隊合作與高EQ控
制的技巧，來達成新竹北大店的創紀錄來客數。
個性化的服務 Characteristics Service
創造自我的口碑，再創品牌好口碑 Create Word of Mouth
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