marroit bedding

1. 2016
5/24/2016
PROJECT PLAN-MARRIOTT
BEDDING PROGRAM

2. Assessment 2
BG010: PROJECT MANAGEMENT
Group Assignment
Submitted to:
Wilfred Kurukulasuriya
Submitted by:
RAKESH DOMMATI
ID: i156861
SHUJATH MIRZA
ID: i156897
MANIDEEP YELLANKI
ID: i156859
HEENA DAMANIA
ID: i156431
MOHITH THAKUR
ID: i157108

3. TABLE OF CONTENTS
Introduction.............................................................................. Error! Bookmark not defined.
Project charter ............................................................................................................................5
Background.............................................................................................................................5
Vision......................................................................................................................................5
Objectives ...............................................................................................................................6
Scope.......................................................................................................................................6
Key Stakeholders ....................................................................................................................7
Project milestones...................................................................................................................7
Project budgeting....................................................................................................................8
Limitations, expectations and threats .....................................................................................8
Values ...................................................................................................................................10
Core Critical Path.....................................................................................................................10
Work Breakdown Structure .....................................................................................................11
Gantt chart................................................................................................................................12
Budget ......................................................................................................................................14
Risk Management Plan ............................................................................................................16
Conclusion ...............................................................................................................................19
Recommendations....................................................................................................................20
References................................................................................................................................21

4. INTRODUCTION
Many organizations have tried to uplift their standard by trying their hands in providing good
bedding hospitality to the customers and the same was done by Marriott back in 2004 by
initiating the well-known bedding program. It included many aspects as well as parameters that
in turn improved the working plan of bedding process. Bedding process includes down pillows,
simple embroidery at the borders, creative way of arranging towel, duvet covers, and light
shade bed sheet, etc. for the comfort of their customers. The project aimed at providing the
listed amenities which in turn would benefit both the franchise and their customers. Customer’s
satisfaction depends on the hospitality of the hotel and the services provided to them. If in case
customer files even a single complaint then it would be counted as a negative point towards
organization’s reputation and position. Project was implemented in different phases and tasks
were appropriately divided among the various stakeholders involved in the project. Our
bedding program will provide different colors for pillow and bed which would provide a classy,
simple and decent look to the overall bedding arrangement. Project was capable of maintaining
organization’s standard and customer’s satisfaction and was completed as scheduled and within
budget i.e. $190 million. The project like any other project faced many challenges but timely
and appropriate solutions were adopted to overcome those challenges and make this project
successful. Therefore we can say that the overall benefit of the project was to provide a new
and a distinctive selling point so that they could attract more customers through their
innovative approach towards renovating the entire bedding facilities which in turn would bring
in great revenues for the franchise in the long run. This project also helped the franchise to gain
competitive advantage and flourish in the hospitality industry ("Marriott Bedding Program-
Case Study", 2012).

5. PROJECT CHARTER
Project charter is basically a plan provided to project manager to accomplish given objectives. It
comprises of instruction to be followed by the project manager. The basic idea of using project
charter is to maintain consistency between various tasks. In this manner project manager’s work is
reduced as everything will be processed as planned in the project charter. It also acts as safe side for
organizations because firstly project charter will be reviewed before getting into the implementation
phase. On the basis of business point of view it also proves to be advantageous to the organization’s
value and position. Project charter popularity is increased due to its strong capability of maintaining
correlation and consistency between tasks. On the whole project charter comprises of tasks or
instructions that needs to be followed in the project process by project manager ("ASQ Service
Quality Division", n.d.).
Background
The idea of Marriott hotels had provided luxurious environment to the customers. As per their
plan they had used luxurious bedding style that suits with the customer’s standard. They
actually understood the living style of the customers. They had introduced new bedding style
by considering new brand that had supported customers comfort level. There plan had focused
on improving living standards of their hotels to impress and attract customer’s interest.
Vision
To give good quality of hotel facility and hospitality to the customers they visualized to
enhance the comfort level of their services and maintain sustainability of the environment for
promoting the Green initiative. Enhancing the comfort level incorporated new bedding style
based on the feedback provided by the customers and also by considering architect suggestions.

6. Objectives
 To improve bedding quality by considering previous successful methods.
 To maintain same standard and rules across all the branches of the franchisee.
 To maintain good status in the customer’s eyes.
 To give classy look in the bedding standard.
 To set their demands in budget.
Scope
Marriott bedding program was successfully implemented by making changes in 628000 beds
across their branches. Their idea was implemented in their 2400 branch locations which were
located in 68 different countries. Their main aim was to provide good and luxurious
environment to the customers. They tried to bring new look in the bedding standard. They
realized in a timely manner that they needed to take this crucial turn to improve the living
standard and to maintain good position in the market. In most of the cases innovation proved
fruitful but sometimes it takes years to overcome the loss. Their approach definitely had
provided eco friendly environment which in future will attract more and more customers across
the globe.

7. Key Stakeholders
Key stakeholders are highlighted in the following table:
S. no. Stakeholder Role
1. Client Orders were generated from client side.
2 Project manager Project manager was responsible for
arranging, managing, executing and
monitoring task.
3. Project team members Those members who were involved in
performing tasks and those who processed
them
(i) Full service brand oriented staff
(ii) Limited service brand oriented
staff
4. Distribution and tracking staff Distribution staff mainly carried out the
distribution of the material across various
branches of the hotel and tracking staff role
was to track the materials during the course of
the project.
Project milestones
 Checking or going through stakeholder’s agreement.
 Continuing after getting approval from owner side.
 Getting plan tested from the owner end.
 Budget related discussion with the owner.
 Implementing same plan across all the Marriott branches.

8.  Project budgeting
The overview of the project budget id highlighted in the following table:
S. no. Entity Cost in $
1. Salaries of the stalk holders 35
2. Material cost 60
3. Communication coast 5
4. Staff Training cost 10
5. Transportation cost 10
6. Tracking and Distribution 5
7. Record keeping and Documentation cost 5
8. Conducting Questionnaires and Research cost 5
9. System wide and implementation cost 20
10. Testing product at various branches of the franchisee cost 10
11. Distribution company hiring cost. 10
12. Maintaining an intranet website cost 5
13. Implementation cost of linen Reuse program 10
14. TOTAL COST 190
Limitations, expectations and threats
1. Limitations
Limitations term defines the work that acted as a hurdle in successful implementation
of the project. In this project the main limitations were as follow:-
 Project team member are placed at different countries (location).
 Poor coordination between project manager and client.
 Lack of communication between team members.

9.  Issue with estimating the order volumes.
 Distribution Process as almost 1,850 products’ was associated with the
project.
2. Expectations
 Involvement of all the Marriott hotel branches.
 Industries will not let us down in fulfilling demands.
 Industries will provide good quality and A class bedding order.
 Hotel staff will cooperate in implementing adopting new method or style
gracefully.
 All the employs are do their assigned tasks will loyalty and dedication.
 All the members will complete their work on time or in given time of period.
 There will no need of extra resources (provided resources are enough to
complete task).
3. Threats
 Project team members are not sufficient.
 Project manager suffering from serious disease.
 Project may not be completed on time
 Project may exceed its budget.
 Industries unable to process required demand.
 Industry manufactures provide poor quality goods.
 Client changes their order in between.
 Insufficient resources at the point of completion.
 Processes do not meet the client requirements.

10.  Competing businesses may have a better strategy or may implement a similar
plan.
Values
 Maintain devised standards and status.
 Ensure innovation and creativity.
 Emphasizes on customer satisfaction.
 Adapting modification in the living standard of the hotel.
CORE CRITICAL PATH
Core critical path helps the project managers in planning over the tasks that are required to
finish the task. When any project is distributed among many complex tasks, core critical path
plays an essential role in simplifying the tasks and organizing them in an appropriate and
sequential manner. This project planning mechanism is widely used to keep a track of the
respective activities of a project. The most essential feature of devising core critical paths is
that they provide an insight into the time allocated to each task along with their sequences in
which they must be accomplished. Another advantage of the CCP’s is that they help in
supervising and handling the project resources. One feature that cannot be missed is that these
devised critical paths even help in comparing the devised plan with the actual plan (Zachary,
2015).

11. The core critical path for the Marriott Bedding Project can be represented through the
following figure:
WORK BREAKDOWN STRUCTURE
Work breakdown structures are one of the essential components of the project plan which help
in representing the hierarchical structures of all the activities involved in the project. These are
the activities that need to be accomplished for the successful implementation of the project.
Work breakdown structures also help in identifying the start date and the end date of the project
and even for its respective activities. Work breakdown structures basically focus on
deliverables so that the project stakeholders can know what is important and holds priority in
the project. The project work is subdivided into appropriate sections which in turn help is
minimizing the efforts of distributing the project oriented tasks.
The bedding program initiated by the Marriott Group also incorporated a range of activities
that needed to be in order so that all the activities could be completed on time and in a sequence
so that one task could follow other. The devising of the work breakdown structured thus helped
in identifying the various tasks, distribution of time or scheduling based on the tasks and even
helped in identifying the various dependencies that were imposed by the various tasks.
Therefore we can conclude that the Work Breakdown Structure helped in maintaining the

12. decorum and understanding among the various stakeholders by maintaining and organizing the
required tasks in an appropriate manner ("Work Breakdown Structure (WBS)", 2014).
The Work Breakdown Structure for the Marriott Bedding Program is represented as follows:
GANTT CHART
Gantt chart is a kind of a bar chart that helps demonstrate the scheduling of different tasks that
are needed to complete the project. Gantt chart usually illustrates the various activities within
a project against time. Gantt chart can be consequently related to with the work breakdown
structure as the various activities that are listed in the work breakdown structure along with its
required end and start dates helps in devising the Gantt chart. The Gantt chart consists of
activities in the form of a bar which has a particular length and position which in turn is
dependent on the start date, end date or basically the duration of that particular task. The

13. information which the Gantt chart provides include the activities, the start and the end time for
each of the activities, how long will a particular activity last, activity overlapping and their
extent and also the start time and the end time of the entire project.
In the Marriott’s Bedding Program the project managers made use of this project management
tool to get an insight into the above mentioned information such as activities, their duration
and start and end times. Thus we can conclude that Gantt chart is important as it helps us in
planning, coordinating and also tracking the specific activities involved in the course of a
project ("Gantt Charts: Planning and Scheduling More Complex Projects", n.d.).
The Gantt chart for the Marriott Bedding Program has been illustrated below:

14. BUDGET
Budget can be referred to as the most important entity in any project plan as it helps in estimating
the costs at an early stage of the project so that the expenses can be arranged and distributed in a
timely and effective manner. Budget helps a project to stay within the decided costs and prevents
the project from exceeding its allocated budgets.
In case of Marriott Bedding Program the entire financing of the project depends on the devised
budget and the very budget helped us in estimating the total expenditures involved in the project
which have been recorded as somewhere equal to $190 million. Detailed and accurate budget helps
in preventing the entire project from getting haywire. The costs mentioned in the budget should be
thoroughly discussed among the key stakeholders and decided upon by based on the experts’
opinion (WATT, n.d.). Therefore we can conclude that including the budget section would help in
justifying the financial assets available with the organization with respect to the project to be
developed.

15. The budget plan for the Marriott Bedding Program is demonstrated as follows:
MARRIOTT BEDDING PROGRAM BUDGET ESTIMATION
ALL COSTS IN MILLION DOLLARS ($US)
ENTITY COSTS
Salaries of the stakeholders 35
Full service brand oriented staff
Limited service oriented staff
Materials Costs 60
Mattress
Down Pillows
Bed Sheets
Duvet Covers
Soft Linens
Communication Costs 5
Meetings
Conference calls
Conferences
Pamphlets
Internet Usage Costs
Staff Training Costs 10
Scheduled training
Additional Training
Transportation Cost 10
Tracking and distribution 5
Record Keeping and Documentation Costs 5
Conducting Questionnaires and research Costs 5
System Wide Implementation Costs 20
Testing products at various branches of the franchisee cost 10
Distribution company hiring cost 10
Maintaining an intranet website cost 5
Implementation cost of Linen Reuse Program 10
Total Cost 190

16. RISK MANAGEMENT PLAN
Risk management plan is one of the essential features of any project plan as it provides the critical
information about what are the risks or rather threats that could hamper the success of the project.
The risks must be identified at an early stage and dealt with in a timely manner so that the project
can be successfully implemented. Risk management plan is highly important as it gives an
indication towards what could limit the project from achieving the required results and even helps
in reducing the overall costs which could be high and may exceed if such risks are dealt with later
on in the project (WATT, n.d.).
The risk management plan for the Marriott Bedding Program can be highlighted through the
following tables:
RISK DESCRIPTION LIKELIHOOD MITIGATION PLAN
Exceeded
Budget
It may be a case
that the allocated
budget for the
project may
exceed
Low Budget should be made flexible
so that the extra costs incurred
during the course of the project
can be easily incorporated
Project does not
meets the
deadline
It may be a case
that the project
or its respective
tasks may not get
completed on
time
Low Enough time should be made
available for each of the tasks so
that there is no issue with less
time available which may even
lead to employees working
under stress
Ineffective
communication
It may be a case
that the
communication
among the
various
stakeholders may
not be
appropriate
High Various measures should be
taken to mitigate the risks
related to effective
communication such as video
conferences, wordless videos,
telephonic conversations, regular
meetings, Skype conferences
etc.

17. Data loss Critical data
related to the
project may get
damaged or may
be lost
permanently
Medium Appropriate data backups should
be maintained or a cloud
provider should be hired so that
data can be stored and managed
appropriately and can be
recovered effectively in case of a
disaster
Competition It may be a case
that the
competing
businesses may
implement a
similar or a
better strategy
High The bedding program should be
such that it incorporates facilities
that are highly distinctive and
innovative. Also a promotional
campaign should be run so that
to spread awareness about the
new initiative taken by the
Marriott Group.
The critical risk possibilities can be concluded using the following table:
VARIABLE LOW MED-
LOW
MEDIUM MED-
HIGH
HIGH
Probability
EXCEEDED
BUDGET
Impact
Detectability
Probability
DEADLINE ISSUE Impact
Detectability

18. Probability
INEFFECTIVE
COMMUNICATION
Impact
Detectability
Probability
DATA LOSS Impact
Detectability
Probability
COMPETITION Impact
Detectability

19. CONCLUSION
The project plan for the Marriott Bedding Program successfully incorporated each element
required such as the project charter which defined the project’s scope, objectives, constraints,
stakeholders, budget etc., the Work Breakdown structure which incorporated the various activities
involved in the project along with its dependencies and estimated time required for each one of
them, the Gantt chart that further helped us in estimating the activities along with its timelines such
as start and end date, the budget plan that helped in providing the estimated costs required to
implement the project successfully and the risk management plan which helped in identifying
various risks associated with the project along with its severity level and the corresponding
mitigation plan.
Therefore the project plan has successfully been able to remove the dependencies as every task is
performed individually as per planned by project manager. The bedding program was successfully
completed within budget and on time. Bedding stuff and style has given a new touch to the
customer’s choice. Organization had a fully devised project plan so that if any problem or error
occurs they only needed to check the particular level rather than reviewing plan from the starting.
Project has appropriately taken care of comfort level and customers demand. The facility of extra
resources has helped in sorting out the problem in short period of time. Therefore we can conclude
that the bedding program helped in maintaining environmental sustainability and also gain a
reputation globally and in turn also helped in creating an irreplaceable brand value.

20. RECOMMENDATIONS
As far as the project is concerned it has been flawlessly undertaken with no place for errors or any
problems. Everything from vision, scope, devising stakeholders, identifying constraints, devising
Work breakdown structure, Gantt chart to Risk management plan was in place that helped in
successful implementation of the project at hand therefore leaving no place for recommendations.
However a liable recommendation would be that continuous involvement of the stakeholders and
also the other staff employees should be considered so that ideas can be shared more openly.
Another recommendation would be that communication should be considered beforehand and a
well effective communication plan should be developed so that this essential component does not
stay out of focus. It would also be recommendable that before implementing such projects, the
strategies of the competing businesses should be researched upon as the clashing of renovation of
same services would not benefit or bring revenues as the distinctiveness of the whole idea may get
lost. Staff motivation is also one of the main parameters to enhance the performance and interest
of the employee towards their respective work and must be considered seriously. Lastly, all the
rules and the regulations or the standards that are set should be followed or adhered to strictly and
in order to do so strict guidelines should be formulated which in turn would help in sustaining the
implemented project consistently over a period of time.

21. REFERENCES
Marriott Bedding Program-Case Study. (2012). Pmi.org. Retrieved 24 May 2016, from
http://www.pmi.org/Business-Solutions/~/media/PDF/Case%20Study/Marriott_Case_Study_New.ashx
ASQ Service Quality Division. Asq.org. Retrieved 24 May 2016, from http://asq.org/service/body-of-
knowledge/tools-project-charter
Zachary, S. (2015). ProjectManagement.com - Critical Path Analysis. Projectmanagement.com.
Retrieved 24 May 2016, from http://www.projectmanagement.com/wikis/233036/Critical-Path-
Analysis
Work Breakdown Structure (WBS). (2014). Projectsmart.co.uk. Retrieved 24 May 2016, from
https://www.projectsmart.co.uk/work-breakdown-structure.php
Gantt Charts: Planning and Scheduling More Complex Projects. Mindtools.com. Retrieved 24
May 2016, from https://www.mindtools.com/pages/article/newPPM_03.htm
WATT, A. 12. Budget Planning | Project Management. Opentextbc.ca. Retrieved 24 May 2016,
from https://opentextbc.ca/projectmanagement/chapter/chapter-12-budget-planning-project-
management/
WATT, A. 16. Risk Management Planning | Project Management. Opentextbc.ca. Retrieved 24
May 2016, from https://opentextbc.ca/projectmanagement/chapter/chapter-16-risk-management-
planning-project-management/