Christine Hoy from the Scottish Government presented on the ALISS (A Local Information System for Scotland) project. ALISS aims to improve access to information on self-managing long-term conditions by creating an online platform that captures local support resources which are often informal and disconnected. It employs collaborative design techniques involving users, designers, and experts to develop a sustainable and empowering system. Through mapping assets, linking data sources, and enabling user-generated content, ALISS seeks to address the problems of difficultly finding and sharing relevant health information support.

1. Public Service Improvement Conference
24 November 2011
Christine Hoy
Self Management Programme, Scottish Government

2. 15 min per month
= 3 hours per year
Copyright 2004 FreePhotosBank.com

3. ALISS
improving self-management of long term conditions
Context:
• every CHP to have self management
framework (BHBC)
• identify and map local support
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5. what’s the problem?
• useful support is local, hard to capture, often
informal with no web presence
• huge amount of information – disconnected,
duplicated over services
• hard to find
• no chance to contribute, can’t share
information

6. ALISS Vision
Changing the world ….
• improve processes – link data, not another
website
• empower - designed by people who are using it
• enable people to create content together
• distribute control, local not centrally managed
• sustainable
• create a platform for innovation
• transparent processes (reuse materials, open
source software) – we can all join in

7. How did we do it?
• Be creative, use techniques developed by
public service designers to generate ideas
• Get out the silos - collaborate with people living
with ltc, service designers (from art colleges),
digital / social media experts, education and
many sectors
• Mystery shopper
• Adult literacy classes, poor literacy = poor
health
• General Practice teams – linking with
communities
• Social innovation workshops/hack days

8. “I can read it but I don’t
understand it”

9. Generating ideas with service design students
• conversations conversations conversations!
• we all need to lend a hand
• be radical, bold, innovative

12. Social processes + Technology = ALISS

13. ALISS status
Making improvements
• ALISS Engine working – it’s an Asset Catalogue
• Asset mapping started, assets in the Engine
• Links Project (primary care) development
• implementation being hosted by LTCAS
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14. engineclub.org
github.com/snowcloud/engineclub
twitter@alissproject
info@aliss.org
Christine.hoy@scotland/gsi.gov.uk