SlideShare a Scribd company logo
PUBLIC SERVICE
  IMPROVEMENT
CONFERENCE 2011
Derek Feeley
Director General &
CEO NHSScotland
Sir Peter Housden
 Permanent Secretary
 Scottish Government
The Danger of Here-and-Now

• A common language and practice of
  improvement because
  - it works
  - to help us deliver outcomes in complex
  settings
  - to empower our communities & our staff.
An Affirmative Culture
• …in which people offer constructive praise and
  challenge proportionately & openly
• …as a component of emotional intelligence – they
  are able to overcome personal reticence and
  hierarchical barriers to this
• …it is the done thing to be ambitious and to
  celebrate the areas where we plan to improve: i.e.
  we don’t sound like press releases
The Challenges
• Improvement in Scotland cannot become a
  new orthodoxy: it has to sponsor innovation
  and creativity.
• And make us more ready to admit mistakes.
• Improvement and Assets: is more less? How
  do we create the right environment on trust
  and risk?
Next?
•   Derek and Jason will write to you…
•   Big learning points for you?
•   How best to follow up?
•   How you’d like to be involved?
•   Outcomes and an asset-based approach imply
    a different kind of professionalism in Scotland
    – empowering, cross-cutting and skilled. The
    challenge is for us.
PUBLIC SERVICE
  IMPROVEMENT
CONFERENCE 2011

More Related Content

Viewers also liked

5.1 assets approach to improving outcomes sir harry burns
5.1 assets approach to improving outcomes   sir harry burns5.1 assets approach to improving outcomes   sir harry burns
5.1 assets approach to improving outcomes sir harry burnsPublicSectorConference
 
3.1 pathways to change dundee international women's centre
3.1 pathways to change   dundee international women's centre3.1 pathways to change   dundee international women's centre
3.1 pathways to change dundee international women's centrePublicSectorConference
 
5.2 getting it right for every child edinburgh council
5.2 getting it right for every child edinburgh council5.2 getting it right for every child edinburgh council
5.2 getting it right for every child edinburgh councilPublicSectorConference
 
1.1 edinburgh's intensive home treatment teams
1.1 edinburgh's intensive home treatment teams1.1 edinburgh's intensive home treatment teams
1.1 edinburgh's intensive home treatment teamsPublicSectorConference
 

Viewers also liked (7)

5.1 assets approach to improving outcomes sir harry burns
5.1 assets approach to improving outcomes   sir harry burns5.1 assets approach to improving outcomes   sir harry burns
5.1 assets approach to improving outcomes sir harry burns
 
Trabajo
TrabajoTrabajo
Trabajo
 
3.1 pathways to change dundee international women's centre
3.1 pathways to change   dundee international women's centre3.1 pathways to change   dundee international women's centre
3.1 pathways to change dundee international women's centre
 
Trabajo
TrabajoTrabajo
Trabajo
 
5.2 getting it right for every child edinburgh council
5.2 getting it right for every child edinburgh council5.2 getting it right for every child edinburgh council
5.2 getting it right for every child edinburgh council
 
Trabajo
TrabajoTrabajo
Trabajo
 
1.1 edinburgh's intensive home treatment teams
1.1 edinburgh's intensive home treatment teams1.1 edinburgh's intensive home treatment teams
1.1 edinburgh's intensive home treatment teams
 

Similar to Sir peter housden

For All Summit 2022: WWT Focus Session
For All Summit 2022: WWT Focus SessionFor All Summit 2022: WWT Focus Session
For All Summit 2022: WWT Focus Session
JustinBoo1
 
Are you part of it? Change and diversity
Are you part of it? Change and diversityAre you part of it? Change and diversity
Are you part of it? Change and diversity
Association for Project Management
 
Diversity
Diversity Diversity
Diversity NTCities
 
Think place cocreative presentation -1 august 2013.pdf (design jam)
Think place cocreative presentation -1 august 2013.pdf (design jam)Think place cocreative presentation -1 august 2013.pdf (design jam)
Think place cocreative presentation -1 august 2013.pdf (design jam)United Nations Development Programme
 
EODF – London 08 Dec report
EODF – London 08 Dec reportEODF – London 08 Dec report
EODF – London 08 Dec report
NickRichmond
 
Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?
Roshan Thiran
 
Croydon - Total Place summit master class presentation
Croydon - Total Place summit master class presentationCroydon - Total Place summit master class presentation
Croydon - Total Place summit master class presentation
LeadershipCentre
 
Service design: why haven't we changed the world yet?
Service design: why haven't we changed the world yet?Service design: why haven't we changed the world yet?
Service design: why haven't we changed the world yet?
ThePublicOffice
 
HRCongres dag 2 Yves Van Durme en Annelies Bijdekerke
HRCongres dag 2 Yves Van Durme en Annelies BijdekerkeHRCongres dag 2 Yves Van Durme en Annelies Bijdekerke
HRCongres dag 2 Yves Van Durme en Annelies BijdekerkeHRmagazine
 
Coaching Plus For Peak Performance 3.0
Coaching Plus For Peak Performance 3.0Coaching Plus For Peak Performance 3.0
Coaching Plus For Peak Performance 3.0
Philip Ray
 
Purpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core ValuesPurpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core Values
fmarinescu
 
Sutton CVS presentation at South London Roadshow, 12 May 2015
Sutton CVS presentation at South London Roadshow, 12 May 2015Sutton CVS presentation at South London Roadshow, 12 May 2015
Sutton CVS presentation at South London Roadshow, 12 May 2015
lvscsteve
 
PUC's Strategic Framework single page
PUC's Strategic Framework single pagePUC's Strategic Framework single page
PUC's Strategic Framework single pageChanda Smith Baker
 
Community Learning & Development goes Intergenerational
Community Learning & Development goes IntergenerationalCommunity Learning & Development goes Intergenerational
Community Learning & Development goes Intergenerational
Alison Clyde
 
Promoting Excellence: Bringing Dementia Learning to Life S21
Promoting Excellence: Bringing Dementia Learning to Life S21Promoting Excellence: Bringing Dementia Learning to Life S21
Promoting Excellence: Bringing Dementia Learning to Life S21
Sophie40
 
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptx
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptxBusiness Challenges -2021_Once Upon A Time In AECOM_MM.pptx
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptx
JosephSorial
 

Similar to Sir peter housden (20)

For All Summit 2022: WWT Focus Session
For All Summit 2022: WWT Focus SessionFor All Summit 2022: WWT Focus Session
For All Summit 2022: WWT Focus Session
 
Are you part of it? Change and diversity
Are you part of it? Change and diversityAre you part of it? Change and diversity
Are you part of it? Change and diversity
 
Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholder...
Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholder...Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholder...
Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholder...
 
Diversity
Diversity Diversity
Diversity
 
Think place cocreative presentation -1 august 2013.pdf (design jam)
Think place cocreative presentation -1 august 2013.pdf (design jam)Think place cocreative presentation -1 august 2013.pdf (design jam)
Think place cocreative presentation -1 august 2013.pdf (design jam)
 
A4e Snapshot
A4e SnapshotA4e Snapshot
A4e Snapshot
 
EODF – London 08 Dec report
EODF – London 08 Dec reportEODF – London 08 Dec report
EODF – London 08 Dec report
 
NFPW0615z_P
NFPW0615z_PNFPW0615z_P
NFPW0615z_P
 
Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?
 
Croydon - Total Place summit master class presentation
Croydon - Total Place summit master class presentationCroydon - Total Place summit master class presentation
Croydon - Total Place summit master class presentation
 
FFI 2012: Lessons Learned From the Frontlines
FFI 2012: Lessons Learned From the FrontlinesFFI 2012: Lessons Learned From the Frontlines
FFI 2012: Lessons Learned From the Frontlines
 
Service design: why haven't we changed the world yet?
Service design: why haven't we changed the world yet?Service design: why haven't we changed the world yet?
Service design: why haven't we changed the world yet?
 
HRCongres dag 2 Yves Van Durme en Annelies Bijdekerke
HRCongres dag 2 Yves Van Durme en Annelies BijdekerkeHRCongres dag 2 Yves Van Durme en Annelies Bijdekerke
HRCongres dag 2 Yves Van Durme en Annelies Bijdekerke
 
Coaching Plus For Peak Performance 3.0
Coaching Plus For Peak Performance 3.0Coaching Plus For Peak Performance 3.0
Coaching Plus For Peak Performance 3.0
 
Purpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core ValuesPurpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core Values
 
Sutton CVS presentation at South London Roadshow, 12 May 2015
Sutton CVS presentation at South London Roadshow, 12 May 2015Sutton CVS presentation at South London Roadshow, 12 May 2015
Sutton CVS presentation at South London Roadshow, 12 May 2015
 
PUC's Strategic Framework single page
PUC's Strategic Framework single pagePUC's Strategic Framework single page
PUC's Strategic Framework single page
 
Community Learning & Development goes Intergenerational
Community Learning & Development goes IntergenerationalCommunity Learning & Development goes Intergenerational
Community Learning & Development goes Intergenerational
 
Promoting Excellence: Bringing Dementia Learning to Life S21
Promoting Excellence: Bringing Dementia Learning to Life S21Promoting Excellence: Bringing Dementia Learning to Life S21
Promoting Excellence: Bringing Dementia Learning to Life S21
 
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptx
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptxBusiness Challenges -2021_Once Upon A Time In AECOM_MM.pptx
Business Challenges -2021_Once Upon A Time In AECOM_MM.pptx
 

More from PublicSectorConference

8.2 performance & accountability review east renfrewshire council
8.2 performance & accountability review   east renfrewshire council8.2 performance & accountability review   east renfrewshire council
8.2 performance & accountability review east renfrewshire councilPublicSectorConference
 
6.2 planning reform architecture & design scotland
6.2 planning reform   architecture & design scotland6.2 planning reform   architecture & design scotland
6.2 planning reform architecture & design scotlandPublicSectorConference
 
6.1 driving improvement education scotland
6.1 driving improvement   education scotland6.1 driving improvement   education scotland
6.1 driving improvement education scotlandPublicSectorConference
 
5.3 go play! inspiring scotland, evaluation support scotland
5.3 go play!   inspiring scotland, evaluation support scotland5.3 go play!   inspiring scotland, evaluation support scotland
5.3 go play! inspiring scotland, evaluation support scotlandPublicSectorConference
 
4.3 productivity & efficiency framework nhs tayside & scottish government
4.3 productivity & efficiency framework   nhs tayside & scottish government4.3 productivity & efficiency framework   nhs tayside & scottish government
4.3 productivity & efficiency framework nhs tayside & scottish governmentPublicSectorConference
 
4.2 enabling independence through care at home joint improvement team
4.2 enabling independence through care at home   joint improvement team4.2 enabling independence through care at home   joint improvement team
4.2 enabling independence through care at home joint improvement teamPublicSectorConference
 
3.3 the aliss project scottish government
3.3 the aliss project   scottish government3.3 the aliss project   scottish government
3.3 the aliss project scottish governmentPublicSectorConference
 
3.2 engagement strategy the scottish children's reporter administration
3.2 engagement strategy   the scottish children's reporter administration3.2 engagement strategy   the scottish children's reporter administration
3.2 engagement strategy the scottish children's reporter administrationPublicSectorConference
 
2.2 making justice work scottish government
2.2 making justice work   scottish government2.2 making justice work   scottish government
2.2 making justice work scottish governmentPublicSectorConference
 
2.1 local government benchmarking solace
2.1 local government benchmarking   solace2.1 local government benchmarking   solace
2.1 local government benchmarking solacePublicSectorConference
 
1.3 intermediate care demonstrators joint improvement team
1.3 intermediate care demonstrators   joint improvement team1.3 intermediate care demonstrators   joint improvement team
1.3 intermediate care demonstrators joint improvement teamPublicSectorConference
 
1.2 from gaun yersel to older and better joint improvement team
1.2 from gaun yersel to older and better   joint improvement team1.2 from gaun yersel to older and better   joint improvement team
1.2 from gaun yersel to older and better joint improvement teamPublicSectorConference
 
0945 lomond jason leitch & derek feeley wi updated notes
0945 lomond jason leitch & derek feeley wi updated notes0945 lomond jason leitch & derek feeley wi updated notes
0945 lomond jason leitch & derek feeley wi updated notesPublicSectorConference
 

More from PublicSectorConference (17)

8.2 performance & accountability review east renfrewshire council
8.2 performance & accountability review   east renfrewshire council8.2 performance & accountability review   east renfrewshire council
8.2 performance & accountability review east renfrewshire council
 
7.3 leith decides edinburgh council
7.3 leith decides   edinburgh council7.3 leith decides   edinburgh council
7.3 leith decides edinburgh council
 
7.1 scottish health council
7.1 scottish health council7.1 scottish health council
7.1 scottish health council
 
6.2 planning reform architecture & design scotland
6.2 planning reform   architecture & design scotland6.2 planning reform   architecture & design scotland
6.2 planning reform architecture & design scotland
 
6.1 driving improvement education scotland
6.1 driving improvement   education scotland6.1 driving improvement   education scotland
6.1 driving improvement education scotland
 
5.3 go play! inspiring scotland, evaluation support scotland
5.3 go play!   inspiring scotland, evaluation support scotland5.3 go play!   inspiring scotland, evaluation support scotland
5.3 go play! inspiring scotland, evaluation support scotland
 
4.3 productivity & efficiency framework nhs tayside & scottish government
4.3 productivity & efficiency framework   nhs tayside & scottish government4.3 productivity & efficiency framework   nhs tayside & scottish government
4.3 productivity & efficiency framework nhs tayside & scottish government
 
4.2 enabling independence through care at home joint improvement team
4.2 enabling independence through care at home   joint improvement team4.2 enabling independence through care at home   joint improvement team
4.2 enabling independence through care at home joint improvement team
 
3.3 the aliss project scottish government
3.3 the aliss project   scottish government3.3 the aliss project   scottish government
3.3 the aliss project scottish government
 
4.1 care inspectorate
4.1 care inspectorate4.1 care inspectorate
4.1 care inspectorate
 
3.2 engagement strategy the scottish children's reporter administration
3.2 engagement strategy   the scottish children's reporter administration3.2 engagement strategy   the scottish children's reporter administration
3.2 engagement strategy the scottish children's reporter administration
 
3 slides 3 minutes
3 slides 3 minutes3 slides 3 minutes
3 slides 3 minutes
 
2.2 making justice work scottish government
2.2 making justice work   scottish government2.2 making justice work   scottish government
2.2 making justice work scottish government
 
2.1 local government benchmarking solace
2.1 local government benchmarking   solace2.1 local government benchmarking   solace
2.1 local government benchmarking solace
 
1.3 intermediate care demonstrators joint improvement team
1.3 intermediate care demonstrators   joint improvement team1.3 intermediate care demonstrators   joint improvement team
1.3 intermediate care demonstrators joint improvement team
 
1.2 from gaun yersel to older and better joint improvement team
1.2 from gaun yersel to older and better   joint improvement team1.2 from gaun yersel to older and better   joint improvement team
1.2 from gaun yersel to older and better joint improvement team
 
0945 lomond jason leitch & derek feeley wi updated notes
0945 lomond jason leitch & derek feeley wi updated notes0945 lomond jason leitch & derek feeley wi updated notes
0945 lomond jason leitch & derek feeley wi updated notes
 

Recently uploaded

FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
KatiaHIMEUR1
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Sri Ambati
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Ramesh Iyer
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
UiPathCommunity
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
Kari Kakkonen
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
Safe Software
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
Generating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using SmithyGenerating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using Smithy
g2nightmarescribd
 
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
DanBrown980551
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Inflectra
 

Recently uploaded (20)

FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
Generating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using SmithyGenerating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using Smithy
 
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
 

Sir peter housden

  • 1. PUBLIC SERVICE IMPROVEMENT CONFERENCE 2011
  • 2. Derek Feeley Director General & CEO NHSScotland
  • 3. Sir Peter Housden Permanent Secretary Scottish Government
  • 4. The Danger of Here-and-Now • A common language and practice of improvement because - it works - to help us deliver outcomes in complex settings - to empower our communities & our staff.
  • 5. An Affirmative Culture • …in which people offer constructive praise and challenge proportionately & openly • …as a component of emotional intelligence – they are able to overcome personal reticence and hierarchical barriers to this • …it is the done thing to be ambitious and to celebrate the areas where we plan to improve: i.e. we don’t sound like press releases
  • 6. The Challenges • Improvement in Scotland cannot become a new orthodoxy: it has to sponsor innovation and creativity. • And make us more ready to admit mistakes. • Improvement and Assets: is more less? How do we create the right environment on trust and risk?
  • 7. Next? • Derek and Jason will write to you… • Big learning points for you? • How best to follow up? • How you’d like to be involved? • Outcomes and an asset-based approach imply a different kind of professionalism in Scotland – empowering, cross-cutting and skilled. The challenge is for us.
  • 8. PUBLIC SERVICE IMPROVEMENT CONFERENCE 2011