This is a slide deck for a set of Cisco Finesse gadgets developed by 2Ring. The solution focuses on creating a truly unified workspace for the agents and supervisors in Cisco Contact Centers. It allows customers to integrate all the tools that the agents use - a CRM (Salesforce, SAP, Microsoft Dynamics CRM, and other web-based system), automate repetitive tasks, connect agents to back office and remote experts, and much more.
2Ring Gadgets are available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).
Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/Finesse.
This session will provide an overview of the features coming in Finesse 11.0 and provide an overview of the Finesse API and integration techniques. Attendees will leave the session with an understanding of how to get started with development on the Finesse platform.
DEVNET-1122 Integrating Cisco Collaboration into Web AppsCisco DevNet
The Cisco Jabber SDK for Web provides 3rd parties with the building blocks required to UC-enable Web-based applications. This javascript SDK is designed to simplify and accelearte the integration of pervasive UC into your Web portals and applications. It provides 3rd parties with APIs, reference clients and source code for Voice/Video, IM, Presence, WebEx meeting escalations and Visual Voicemail. Join this session to discover how adding real-time collaboration to your enterprise Web application can increase productivity for end users. You will learn what capabilities are available in the toolkit, how it works with the Cisco UC system and how to get started with your integration.
This session will provide an overview of the features coming in Finesse 11.0 and provide an overview of the Finesse API and integration techniques. Attendees will leave the session with an understanding of how to get started with development on the Finesse platform.
DEVNET-1122 Integrating Cisco Collaboration into Web AppsCisco DevNet
The Cisco Jabber SDK for Web provides 3rd parties with the building blocks required to UC-enable Web-based applications. This javascript SDK is designed to simplify and accelearte the integration of pervasive UC into your Web portals and applications. It provides 3rd parties with APIs, reference clients and source code for Voice/Video, IM, Presence, WebEx meeting escalations and Visual Voicemail. Join this session to discover how adding real-time collaboration to your enterprise Web application can increase productivity for end users. You will learn what capabilities are available in the toolkit, how it works with the Cisco UC system and how to get started with your integration.
Webinar: snom UC edition Phones and Native Lync Server Provisioningsnom technology
This webinar demonstrates how easy it is to manage snom UC edition phones natively via the Lync Server, by using only standard Lync PowerShell commands. Mass configuration and customization of IP phones is a challenge in Microsoft Lync Enterprise Voice projects. Until now additional hardware and vendor-specific knowledge was necessary to provision Lync qualified phones. The snom UC edition phones are the first Lync qualified devices to seamlessly integrate Lync Server components to overcome standard provisioning limitations.
Hoe ontwerp je een Managed Security Cloud-referentiearchitectuur? ASP4all
ASP4all ontwikkelde en realiseerde samen met SecureLink een ‘state-of-the-art’ Managed Security Cloud-referentiearchitectuur voor onder meer een departement van de Rijksoverheid. Jeroen van der Meer – CTO van ASP4all – en Marc Guardiola – Lead Architect & Manager Innovation bij ASP4all vertelden op het event over het concept en ontwerp van een ‘digitale wasstraat’. Zo’n ‘digitale wasstraat’ inspecteert en ontdoet al het dataverkeer van en naar de klant van bedreigingen. Zij lieten tot op het technische detail zien hoe je met top-of-the-line securityoplossingen van bijvoorbeeld Palo Alto Networks, Bluecoat Web gateways en packet shaper, Verisign anti-Ddos, F5 Big-IP, Cisco Ironport en Cisco Flexpod-technologie, de ‘foutkans’ op bedreigingen maximaal kunt verminderen. En de zichtbare en minder zichtbare ICT-beveiligingskosten drastisch kunt verlagen.
VoIP Wars: Destroying Jar Jar Lync (Unfiltered version)Fatih Ozavci
Enterprise companies are increasingly using Microsoft Lync 2010/2013 (a.k.a Skype for Business 2015) services as call centre, internal communication, cloud communication and video conference platform. These services are based on the VoIP and instant messaging protocols, and support multiple client types such as Microsoft Office 365, Microsoft Lync, Skype for Business, IP phones and teleconference devices. Also the official clients are available for mobile devices (e.g. Windows phone, Android and iOS), desktops (Mac, Linux and Windows) and web applications developed with .NET framework. Although the Microsoft Lync platform has been developed along with the new technologies, it still suffers from old VoIP, teleconference and platform issues.
Modern VoIP attacks can be used to attack Microsoft Lync environments to obtain unauthorised access to the infrastructure. Open MS Lync frontend and edge servers, insecure federation security design, lack of encryption, insufficient defence for VoIP attacks and insecure compatibility options may allow attackers to hijack enterprise communications. The enterprise users and employees are also the next generation targets for these attackers. They can attack client soft phones and handsets using the broken communication, invalid protocol options and malicious messaging content to compromise sensitive business assets. These attacks may lead to privacy violations, legal issues, call/toll fraud and intelligence collection.
Attack vectors and practical threats against the Microsoft Lync ecosystem will be presented with newly published vulnerabilities and Microsoft Lync testing modules of the Viproy VoIP kit developed by the speaker. This will be accompanied by live demonstrations against a test environment.
• A brief introduction to Microsoft Lync ecosystem
• Security requirements, design vulnerabilities and priorities
• Modern threats against commercial Microsoft Lync services
• Demonstration of new attack vectors against target test platform
eFolder Expert Series Webinar — How to Back Up and Replicate Off-Site Using e...eFolder
Chain-free backups, automated screenshot verification, and hardware agnosticism are just a few of the standout features that make Replibit a premiere image-based backup software. In this eFolder Expert Series webinar, join Dave Stufflebeam, Director of Sales Engineering, and Carlo Tapia, Product Marketing Manager, as they show you how to back up and replicate off-site using eFolder BDR for Replibit.
You'll learn about the four pain points MSPs experience and that eFolder BDR for Replibit resolves, how to install and start your first Replibit backup in less than 10 minutes with no reboot required, best practices and tips when configuring eFolder BDR for Replibit, and why deploying eFolder BDR for Replibit dramatically lowers MSPs’ labor and storage costs.
001 introduction Fortigate Administration IntroductionMohamed Sana
FortiGate Multi-Threat Security Systems I Course 201 - Administration, Content Inspection and VPNs.
Module Objectives
•By the end of this module, participants will be able to: »Identify the major features of the FortiGate Unified Threat Management appliance »Modify administrative access restrictions on an interface »Create and manage administrative users »Create and manage administrator access profiles »Backup and restore configuration files »Create a DHCP server on a FortiGatedevice interface »Upgrade or downgrade a FortiGateunit’s firmware
The information contained herein is subject to change without notice. No part of this publication including text, examples, diagrams or illustrations may be reproduced, transmitted, or translated in any form or by any means, electronic, mechanical, manual, optical or otherwise, for any purpose, without prior written permission of Fortinet Inc
A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Schedule a demo at 2Ring.com/Demo.
VTScada removes frustration from every stage of the HMI / SCADA lifecycle. For water & wastewater, power generation, oil & gas, broadcasting, manufacturing, marine systems, airport solutions, food & beverage and many more.
Webinar: snom UC edition Phones and Native Lync Server Provisioningsnom technology
This webinar demonstrates how easy it is to manage snom UC edition phones natively via the Lync Server, by using only standard Lync PowerShell commands. Mass configuration and customization of IP phones is a challenge in Microsoft Lync Enterprise Voice projects. Until now additional hardware and vendor-specific knowledge was necessary to provision Lync qualified phones. The snom UC edition phones are the first Lync qualified devices to seamlessly integrate Lync Server components to overcome standard provisioning limitations.
Hoe ontwerp je een Managed Security Cloud-referentiearchitectuur? ASP4all
ASP4all ontwikkelde en realiseerde samen met SecureLink een ‘state-of-the-art’ Managed Security Cloud-referentiearchitectuur voor onder meer een departement van de Rijksoverheid. Jeroen van der Meer – CTO van ASP4all – en Marc Guardiola – Lead Architect & Manager Innovation bij ASP4all vertelden op het event over het concept en ontwerp van een ‘digitale wasstraat’. Zo’n ‘digitale wasstraat’ inspecteert en ontdoet al het dataverkeer van en naar de klant van bedreigingen. Zij lieten tot op het technische detail zien hoe je met top-of-the-line securityoplossingen van bijvoorbeeld Palo Alto Networks, Bluecoat Web gateways en packet shaper, Verisign anti-Ddos, F5 Big-IP, Cisco Ironport en Cisco Flexpod-technologie, de ‘foutkans’ op bedreigingen maximaal kunt verminderen. En de zichtbare en minder zichtbare ICT-beveiligingskosten drastisch kunt verlagen.
VoIP Wars: Destroying Jar Jar Lync (Unfiltered version)Fatih Ozavci
Enterprise companies are increasingly using Microsoft Lync 2010/2013 (a.k.a Skype for Business 2015) services as call centre, internal communication, cloud communication and video conference platform. These services are based on the VoIP and instant messaging protocols, and support multiple client types such as Microsoft Office 365, Microsoft Lync, Skype for Business, IP phones and teleconference devices. Also the official clients are available for mobile devices (e.g. Windows phone, Android and iOS), desktops (Mac, Linux and Windows) and web applications developed with .NET framework. Although the Microsoft Lync platform has been developed along with the new technologies, it still suffers from old VoIP, teleconference and platform issues.
Modern VoIP attacks can be used to attack Microsoft Lync environments to obtain unauthorised access to the infrastructure. Open MS Lync frontend and edge servers, insecure federation security design, lack of encryption, insufficient defence for VoIP attacks and insecure compatibility options may allow attackers to hijack enterprise communications. The enterprise users and employees are also the next generation targets for these attackers. They can attack client soft phones and handsets using the broken communication, invalid protocol options and malicious messaging content to compromise sensitive business assets. These attacks may lead to privacy violations, legal issues, call/toll fraud and intelligence collection.
Attack vectors and practical threats against the Microsoft Lync ecosystem will be presented with newly published vulnerabilities and Microsoft Lync testing modules of the Viproy VoIP kit developed by the speaker. This will be accompanied by live demonstrations against a test environment.
• A brief introduction to Microsoft Lync ecosystem
• Security requirements, design vulnerabilities and priorities
• Modern threats against commercial Microsoft Lync services
• Demonstration of new attack vectors against target test platform
eFolder Expert Series Webinar — How to Back Up and Replicate Off-Site Using e...eFolder
Chain-free backups, automated screenshot verification, and hardware agnosticism are just a few of the standout features that make Replibit a premiere image-based backup software. In this eFolder Expert Series webinar, join Dave Stufflebeam, Director of Sales Engineering, and Carlo Tapia, Product Marketing Manager, as they show you how to back up and replicate off-site using eFolder BDR for Replibit.
You'll learn about the four pain points MSPs experience and that eFolder BDR for Replibit resolves, how to install and start your first Replibit backup in less than 10 minutes with no reboot required, best practices and tips when configuring eFolder BDR for Replibit, and why deploying eFolder BDR for Replibit dramatically lowers MSPs’ labor and storage costs.
001 introduction Fortigate Administration IntroductionMohamed Sana
FortiGate Multi-Threat Security Systems I Course 201 - Administration, Content Inspection and VPNs.
Module Objectives
•By the end of this module, participants will be able to: »Identify the major features of the FortiGate Unified Threat Management appliance »Modify administrative access restrictions on an interface »Create and manage administrative users »Create and manage administrator access profiles »Backup and restore configuration files »Create a DHCP server on a FortiGatedevice interface »Upgrade or downgrade a FortiGateunit’s firmware
The information contained herein is subject to change without notice. No part of this publication including text, examples, diagrams or illustrations may be reproduced, transmitted, or translated in any form or by any means, electronic, mechanical, manual, optical or otherwise, for any purpose, without prior written permission of Fortinet Inc
A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Schedule a demo at 2Ring.com/Demo.
VTScada removes frustration from every stage of the HMI / SCADA lifecycle. For water & wastewater, power generation, oil & gas, broadcasting, manufacturing, marine systems, airport solutions, food & beverage and many more.
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
GIB2021 - Dan Probert - BizTalk Migrator Deep Diveprobertdaniel
Slides from my BizTalk Migrator Deep Dive session at Global Integration Bootcamp 2021 session on Feb 27th 2021. This session gave more details about Microsoft's migration tool, how to get it, how to use it, and how it works plus demos of using it for various scenarios.
CMDBuild READY2USE, the pre-configured CMDBuild READY TO BE USED within the p...CMDBuild org
CMDBuild READY2USE is the complete CMDB for the IT governance in a medium or big organization.
It follows the ITIL best practices and implements its most widespread workflows (Incident Management, Request Fulfillment, Change Management, Asset Management)
It manages services and dependences, software and hardware configuration items, client and infrastructural items, physical and virtual ones.
It includes connectors with automatic discovery systems to point out misalignments in data.
It includes a self-service interface to interact with CMDBuild, a mobile interface to operate on the field and allows to reuse CMDBuild mechanisms to customise the suggested standard configurations.
How to Extend the App Model to Support Your User-Centric XenDesktop in the Da...Peter Daalmans
Learn how Configuration Manager 2012 R2 sits at the heart of your modern data center and how Configuration Manager 2012 can be extended with Citrix Connector 7.5, which allows you to not only manage your Citrix XenDesktop or XenApp farms but also use the extended Application Model. In this session you’ll learn how to use the Citrix Connector to manage, deploy, and make your applications available on any device, anytime and anywhere. In this deep-dive session we’ll focus on enabling flexible application deployment in VDI scenarios powered by Windows Server 2012, Citrix XenDesktop, and App-V.
Why And When Should We Consider Stream Processing In Our Solutions Teqnation ...Soroosh Khodami
Session Recording on Youtube
https://www.youtube.com/watch?v=uWPZQ_HMy10
- Session Description
Do you find yourself bombarded with buzzwords and overwhelmed by the rapid emergence of new technologies? "Stream Processing" is a tech buzzword that has been around for some time but is still unfamiliar to many. Join this session to discover its potential in software systems. I will share insights from Apache Flink, Apache Beam, Google Dataflow, and my experiences at Bol.com (the biggest e-commerce platform in the Netherlands) as we cover:
- Stream Processing overview: main concepts and features
- Apache Beam vs. Spring Boot comparison
- Key Considerations for Using Stream Processing
- Learning strategies to navigate this evolving landscape.
Kafka and event driven architecture -apacoug20Vinay Kumar
Event-driven architecture in APIs and microservice are very important topics if you are developing modern applications with new technology, platforms. This session explains what is Kafka and how we can use in event-driven architecture. This session explains the basic concepts of publisher, subscriber, streams, and connect. Explain how Kafka works. The session covers developing different functions with different programming languages and shows how they can share messages by using Kafka. What are the options we have in Oracle stack? Which tool make it possible event-driven architecture in Oracle stack. Speaker will also explain Oracle Event HUB, OCI streaming, and Oracle AQ implementation.
Collect customer feedback and valuable insight to improve your operations. Your customers will feel heard and valued, and your call center will benefit too. Thanks to complex (yet easy to read) dashboards, call center managers will be able to improve processes, engage and motivate agents through gamification, and more. Staffino enables you to detect additional retention cases that would otherwise go unnoticed.
2Ring Scripts & Forms guides agents through their conversations with clients. It also enable data collection and the recording of structured information about clients and their needs. Agent answers hierarchically structured questions by selecting one of the options or using a free text field. The ability to define questions and answers depending on the call type or skillgroup decreases the time necessary to fill out the form / script. The solution is part of the Enhanced (and Premium) Bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.
If the out of the box real-time and historical reports that come with your contact center system do not meet your requirements or do not meet your standards for visualization, have a look at 2Ring Dashboards & Wallboard or consider having custom tailored reports build.
A reporting project starts with a detailed analysis to make sure that our reporting specialists understand your requirements in detail and that we all use the same terminology. Based on the collected information, we will propose a set of custom reports that will turn raw data into information in its final form and structure. This written proposal makes sure that we are all on the same page. The next step is the selection of the platform to create your reports. If possible (and if the platform can handle your requirements without increasing licensing costs), we recommend sticking to the platform that you are working with and that already includes the other built-in reports that you use. Do not devote extra hours to repetitive modifying of your existing reports in MS Excel, instead focus on what matters.
2Ring Compact Agent is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers. 2Ring Compact Agent can also be used as a primary agent desktop in contact centers, especially if you are looking for an easy to use, clean and touch-screen friendly interface, leveraging Cisco Contact Center outside of the contact center, and enabling other departments to use the capabilities of the platform without too much staff training.
2Ring Compact Agent is part of the Standard, Enhanced, and Premium bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.
2Ring Call Accounting (AC) is a very advanced and flexible call logging and billing application providing statistics, phone call summaries, and other detailed call information that will help find answers to questions like:
How much does a certain user spend on calls?
How much does a certain site spend on calls?
What users rarely answer their phone?
What are the most frequently called numbers?
Is the operator's invoice right?
2Ring Call Accounting can also split charges among sites / branches / departments, or it can offer prepared data to other information systems for processing.
Approved to co-reside on Business Edition 6000 (BE6K) and 7000 (BE7K), and available for Cisco Unified Communications Manager (CUCM) 9-12.x.
2Ring Phone Services (PS) is a package of advanced services enhancing the potential of Cisco IP telephony.
The services are accessible through Cisco IP phones, Cisco Jabber, IP Communicator, MS Outlook, web browser, or a combination of all.
The solution is pre-approved to co-reside on Business Edition 6000 (BE6K) and 7000 (BE7K), and available for Cisco Unified Communications Manager (CUCM) 5 - 12.x.
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).
2Ring Staffino Feedback Service helps to boost your contact center performance and optimize your approach to Quality Assurance. It has been developed to provide contact center supervisors with authentic feedback on specific staff members in a new, engaging way - your customers will be sent an e-mail or a text message after each call/chat conversation.
Case studies prove that real-time sharing of positive feedback with each agent improves working morale and boosts agents' motivation.
See for yourself the top 10 use cases identified by 2Ring for Cisco Contact Centers and how 2Ring's integration into Calabrio AQM & WFM can enhance the agent and supervisor experience. All use cases are enabled by 2Ring Gadgets, a natural extension of Cisco Finesse, designed to empower supervisors and improve the agent desktop experience. See how real customers have improved efficiencies and Customer Experience (CX) to make life of their agents better. This presentation will give you a list of what use cases 2Ring engineers have been asked to configure that have vastly improved the agent and Customer Experience for our clients.
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse.
Finesse is a web-based agent and supervisor desktop application used in Cisco Contact Centers that can be enhanced by embedding various third-party gadgets, such as those offered by 2Ring.
More from 2Ring - Flexible Solutions for Contact Centers and Unified Communications (10)
top nidhi software solution freedownloadvrstrong314
This presentation emphasizes the importance of data security and legal compliance for Nidhi companies in India. It highlights how online Nidhi software solutions, like Vector Nidhi Software, offer advanced features tailored to these needs. Key aspects include encryption, access controls, and audit trails to ensure data security. The software complies with regulatory guidelines from the MCA and RBI and adheres to Nidhi Rules, 2014. With customizable, user-friendly interfaces and real-time features, these Nidhi software solutions enhance efficiency, support growth, and provide exceptional member services. The presentation concludes with contact information for further inquiries.
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
Navigating the Metaverse: A Journey into Virtual Evolution"Donna Lenk
Join us for an exploration of the Metaverse's evolution, where innovation meets imagination. Discover new dimensions of virtual events, engage with thought-provoking discussions, and witness the transformative power of digital realms."
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
Listen to the keynote address and hear about the latest developments from Rachana Ananthakrishnan and Ian Foster who review the updates to the Globus Platform and Service, and the relevance of Globus to the scientific community as an automation platform to accelerate scientific discovery.
AI Pilot Review: The World’s First Virtual Assistant Marketing SuiteGoogle
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
✅With one keyword, generate complete funnels, websites, landing pages, and more.
✅More than 85 AI features are included in the AI pilot.
✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
✅99.99% Up-Time Guaranteed
✅30 Days Money-Back Guarantee
✅ZERO Upfront Cost
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
Quarkus Hidden and Forbidden ExtensionsMax Andersen
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Field Employee Tracking System| MiTrack App| Best Employee Tracking Solution|...informapgpstrackings
Keep tabs on your field staff effortlessly with Informap Technology Centre LLC. Real-time tracking, task assignment, and smart features for efficient management. Request a live demo today!
For more details, visit us : https://informapuae.com/field-staff-tracking/
Accelerate Enterprise Software Engineering with PlatformlessWSO2
Key takeaways:
Challenges of building platforms and the benefits of platformless.
Key principles of platformless, including API-first, cloud-native middleware, platform engineering, and developer experience.
How Choreo enables the platformless experience.
How key concepts like application architecture, domain-driven design, zero trust, and cell-based architecture are inherently a part of Choreo.
Demo of an end-to-end app built and deployed on Choreo.
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...Juraj Vysvader
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I didn't get rich from it but it did have 63K downloads (powered possible tens of thousands of websites).
May Marketo Masterclass, London MUG May 22 2024.pdfAdele Miller
Can't make Adobe Summit in Vegas? No sweat because the EMEA Marketo Engage Champions are coming to London to share their Summit sessions, insights and more!
This is a MUG with a twist you don't want to miss.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
4. Every@CiscoCCNeeds2Ring..
4
Closing the Finesse / CAD Feature Parity Gap
• Agent to Agent and Supervisor
to Agent Chat
• Supervisor Broadcast Messages
• Message Ticker / Marquee
• Task / Custom Buttons
• Time in State w/ Thresholds with
alerts (e.g. NotReady Rona)
• Audible and Toast Alerts
• Call Trace / Current Call Info
• Call Variable Editor
• JavaScript Workflows / Macros
• Data Lookups & Caller Identifications
based on External Data (generic
connector for SQL)
• Synchronize Contacts from External
Sources and Connect Agents with
Back Office (incl. presence status
from CUPS)
• Search Contacts while a Call
is on Hold
• Generate List of Speed Dials
• Supervisor Friendly Real-Time Stats
available outside of Finesse
• ..
5. Every@CiscoCCNeeds2Ring..
5
Orchestrator / Workflow - Events
Call Events
• Arrival or Initiation
of a new call
• Change in a call’s
state or data
• Call’s end
Agent Events
• Agent Log In
• Change in an agent’s
state
• Agent Log Out
Pressing a custom button
Messaging
• Incoming message via
2Ring chat
• Incoming message
to 2Ring Ticker Gadget
(message ticker)
WebApp integration
• A message received
from app in browser
gadget
• A message received
from app in team
gadget profile
Browser integration
• Tab shown
• Tab hidden
CRM Integrations
• Set current
account/person
• Search Person Invoked
• Search Account Invoked
• New Person Invoked
• New Account Invoked
• Open Person Invoked
• Open Account Invoked
Scripts & Forms
• Submission of a form
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Orchestrator / Workflow - Actions
Finesse UI Automation
• Switch to a different
Finesse Tab
Call automation
• Get a list of all calls
• Get the current call
• Make call to a specified #
• Get type of call
• Get Calling Number
• Answer a call
• Hold a call
• Retrieve a call
• End a call
• Transfer a call
• Make a consult call
• Get agent extension
• Make a blind transfer*
User actions
• Get current user
• Get current state
• Get current user supervisors
• Change state
Dialog Gadget Automation
• Collapse or Expand
the Dialog panel
• Enable/disable editing
of call variable(s)
• Show an icon in tray
• Hide an icon in tray
• Set wrap-up reasons
Team Gadget Automation
• Perform a search for contact
Browser Gadget Automation
• Open a new tab and load
a page into it
• Load a page to existing tab
• Focus an existing tab
• Close an existing tab
• Send a message to an
application running in a tab
• Open a new native browser
tab (out of finesse)
Call Trace
• Log a custom event
into call trace
of the current call
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Orchestrator / Workflow - Actions
Messaging
• Add / Remove message
to / from message ticker
• Clear all messages
from ticker
• Send message
to a recipient
CRM Integrations
• Perform a lookup into a
CRM system and display
results
Database lookup
• Perform a lookup into
any supported database
Audio player
• Play a sound
• Stop playback
Dashboards & Wallboards
• Get a value of
a specific KPI
• Update message ticker
in 2Ring Dashboards &
Wallboards
Other
• Call a web service
via HTTP
• GET / POST / PUT /
DELETE
* A combination of a consult
call and transfer action for
UCCX prior 11.6 release. As
a first step, a consult call will
be initiated, after successful
initiation (without agent
interaction) it will be
transferred to destination.
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Ticker Gadget
Agent State and Time in State
• Changing state colors per
threshold (e.g. green -> black ->
orange -> red)
Automated Alerts
• To the ticker
• Via Toast Alerts
(displayed on top of all windows,
not taking focus away)
Broadcast Messages
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Toolbar Gadget
Configurable Action Buttons
• bookmark
• call transfer to a specific number
• sending notifications to your IS
• change agent state or logout with a
single click
• panic button
• pass data to an open thick
application (ActiveX – IE required)
• ..
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Team Gadget
List of Agents by Teams and Queues
• Agents from Multiple Teams or Queues
• Agent state | Time in state | Reason Code
• Supervisor can be allowed to see teams that are
not assigned to him
Agent Profiles for
• Agent to Agent chat
• Supervisor to Agent chat
• Call | Consult | Single Step Transfers
• IM Button (Jabber | Skype for Business)
Agent States & Call History
Current Call Detail
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Browser Gadget
Access to
• Advanced wrap-up forms
and guiding scripts
• Lists with speed dial buttons
• DW Layouts
• Google Maps
• Cherry/Call Picking (UCCX Only)
• Apps Running in an iFrame:
http://2ring4uc.blogspot.com/2015/05/
can-i-host-my-application-in-
finesse.html
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Call Picking (UCCX only)
Lists calls currently waiting
in selected queues
Set of columns displayed is
configurable
Agent can pick the next call
Can be used to Park Calls
Requires Resource Skills Resource Pool Selection
Model to be in place on UCCX
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Compact Agent
Finesse API based
(UCCX Enhanced and Premium License Required)
Agent State and Call Control inside of Cisco Jabber
for Windows (or in any browser or in our new PowerApp)
Automation (screen pop-ups) via a workflow mechanism
Tiny and touch screen friendly & no browser limitations
(IE9+, Safari, Chrome, Firefox)
Localized to Dutch, French, German, Russian, Spanish
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Extension for Cisco Finesse (Chrome/Firefox)
Displays Agent State via Icon
– each state has its own color
Allows for State Change Even
Outside of Finesse (e.g from
a CRM or intranet tab)
Provides additional features
for CRM integrations such
as reusing the same browser
tab for screen-pops
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CRM Integrations with Cisco Finesse
Supports automatic and manual
querying of Accounts and
Contacts in multiple CRM
systems
• Salesforce
• SAP
• MS Dynamics CRM
• Any SQL Server based CRM
or Service Desk System
• ServiceNow (Q4/2017)
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CRM Integrations with Cisco Finesse
Brings chosen page (account,
opportunity, ..) to the front (screen pop)
• Open & prefill multiple pages
with known info about the caller
Displays previews of all matching
accounts in one unified view
• Click2dial / Call Actions Supported
Enables integrations with many
homegrown CRM and even legacy
applications