The Cisco Jabber SDK for Web provides 3rd parties with the building blocks required to UC-enable Web-based applications. This javascript SDK is designed to simplify and accelearte the integration of pervasive UC into your Web portals and applications. It provides 3rd parties with APIs, reference clients and source code for Voice/Video, IM, Presence, WebEx meeting escalations and Visual Voicemail. Join this session to discover how adding real-time collaboration to your enterprise Web application can increase productivity for end users. You will learn what capabilities are available in the toolkit, how it works with the Cisco UC system and how to get started with your integration.

2. Integrating Cisco
Collaboration into Web
Apps
Darin Dunlap
Senior Product Manager
Collaboration Technology Group (CTG)
DEVNET-1122

3. • Introduction
• SDK Components
• Use Cases
• What’s New
• Takeaways
Agenda

4. Disclaimer
The Cisco products, service or features identified in this document may not
yet be available or may not be available in all areas and may be subject to
change without notice. Consult your local Cisco business contact for
information on the products or services available in your area. You can find
additional information via Cisco’s World Wide Web server at
http://www.cisco.com. Actual performance and environmental costs of
Cisco products will vary depending on individual customer configurations
and conditions. This is a confidential Cisco Internal launch document and
not for external distribution.

5. Jabber Family Overview
Guest Users
Web Browser
Mobile Apps
Call Control: SIP
• Cisco Unified
Communications
Manager (UCM)
• Cisco TelePresence®
Video Communication
Server (VCS … via UCM)
Meetings, Conferencing
• WebEx (SaaS)
• TelePresence MCU
Voice Messaging
• Unity Connection
Presence & IM: XMPP
• Unified Presence
• WebEx Messenger
service (SaaS)
Enterprise Workers
Cisco
Expressway
DMZ

6. Cisco Jabber SDK – Expanding to Web Apps
• Easy to add collaboration to Web apps
• Collaboration enable business processes
• Collaboration anywhere, anytime
• Jabber workloads in Web apps
• HD Video, Voice
• IM & P
• Voicemail
• WebEx Conferencing
New User
Experiences
with Cisco
Jabber

7. Building Blocks and Web APIs
Video Call Cntl IM/Chat Presence Location Voice mail Collaboration
UC Infrastructure
Reference UI
HTML / CSS / Javascript
Custom Application
Development
Web Phone CAXL CUMI Webex
Web UC Services
(Directory, Authentication, Logging, Config, Notifications)
(AJAX) (AJAX) (REST) (URL)
Jabber SDK
Web Standards
Web
Technologies

8. Building Blocks and Web APIs
Video Call Cntl IM/Chat Presence Location Voice mail Collaboration
UC Infrastructure
Reference UI
HTML / CSS / Javascript
Custom Application
Development
Web Phone CAXL CUMI Webex
Web UC Services
(Directory, Authentication, Logging, Config, Notifications)
(AJAX) (AJAX) (REST) (URL)
Jabber SDK
Web Standards
Web
Technologies
Unified Communications (UC) Engineer
Web Development /
Some UC Knowledge

9. SDK Components

10. Cisco Jabber Software Development Kit
• Web Phone provides two operating modes
• Control of a physical desk phone
Make call, hang-up and mid call features
• Soft Phone
Desktop media termination with calling features
• Web phone uses a JavaScript library
• Web phone requires an installed add-on for media & phone control (Win, Mac)
Web Phone Library
 API Name: Web Phone API
 API Interface: AJAX / jQueryVideo Call Cntl

11. Voice/Video Call Setup
Embedded
Web
Phone
Registration
and Call Control
Cisco UCM provides
a user database,
authentication
& call control
for Cisco end-points
Generic Web Server
Host the customized
web application,
containing the softphone
1 - Navigates
to Web Page
2 – Web Page with call
widget is returned. User
is prompted for browser
plugin (javascript) 3 – Widget
(via plugin)
registers to
identity on
UCM
4 – UCM
returns
identity
information
(softphone &
optionally
subsequent
phone
information)

12. Web Phone Library – Browser Add-on
• Browser Support
• Operating Systems
Windows
Mac OS X
• Browsers
Internet Explorer (Win)
Firefox (Win & Mac)
Chrome (Win & Mac)
Safari (Mac)
• Soft phone
• Standards based codecs
• G.711, G.729 and G.722.1
• H.264
• License Considerations
• End user license required, e.g. UCL, CUWL
• CUCM license required for soft phone

13. Cisco Ajax XMPP Library (CAXL)
• CAXL is a Web 2.0 JavaScript library for integration of instant messaging,
presence and roster
• Evolution of Jabber’s former jabberwerx suite
• Common SDK for on-prem (CUCM IM & P) and cloud (Webex) integration
• Uses BOSH for server communication
(Bidirectional streams over synchronous HTTP)
IM/Chat Presence Location
 API Name: Cisco Ajax XMPP Library
 API Interface: AJAX

14. CAXL – Cisco Ajax XMPP Library
1 - Navigates
to Web Page
2 – Web Page with
embedded IM & P client is
returned to web browser
3 – IM & P
client registers
to Cisco UCM
IM & P or
WebEx
Messenger
4 – Cisco UCM
IM & P returns
buddy list and
associated
presence, including
self presence, as
well as IM
capabilities
Web Application
HTTP Proxy
CAXL
Registration
and IM & P
Cisco UCM IM & P,
WebEx Messenger
provide user database,
presence engine and
XMPP IM capabilities
Generic Web Server
Host the customized
web application,
including CAXL
BOSH

15. • 1:1 Instant Messaging
• Ability to initiate and receive P2P IM
• Supports xHTML-IM rich-text
• Multi-user chat room
(including basic Persistent Chat)
• Ability to create adhoc and persistent chat rooms
• Ability to invite and be invited to chat rooms
• Ability to search for existing chat rooms
• Pub/Sub Applications
(e.g. for GeoLocation)
• Personal Eventing Protocol - Ability to
create/publish/subscribe to pub/sub service nodes on a
server
• Roster management
• Ability to Add/Update/Remove contacts
• Ability to move contacts between groups
• My presence
• Ability to set device presence
• When integrated with CUCM IM&P, SDK can be
configured to set CAXL device presence to be the
same as presence engine composed presence
• Temporary Presence Subscriptions
• Ability to create temporary subscriptions to users who
are not on your roster (“Quick Contacts”)
• Ability to do bulk subscribe/unsubscribe of temporary
subscriptions. Useful in multi-page applications
where each page may have a different list of users
• User Authentication
CAXL – Cisco Ajax XMPP Library

16. Voice mail
Cisco Unity Connection REST
• Web 2.0 interface for accessing Cisco Unity Connection voicemail
• Provides access to a wide set of Unity Connection messaging functionality
• Access to messages (including broadcast messages)
• Send new messages … reply to messages
• Manage dispatch messages
• Receive notifications of new messages
• Telephone record and playback of messages
• Specify what messages are returned and how (filtering, sorting)
 API Name: Cisco Unity Connection REST
 API Interface: REST

17. Use Cases

18. Presence
enabled
IM / Chat
enabled
Click 2 Call
enabled
Click 2 WebEx
enabled
 Jabber SDK APIs: XMPP (CAXL), Web Phone Video (AJAX, Plugin)
• UC, Collaboration, Video capabilities everywhere
• Example only – an ISV or IT Pro could do the project
Click 2 Video
enabled
Use Case … Cisco UC in Business Process Apps

19. Use Case … UC Enable IBM Connections with
Bulpros Jabber Connector

20. Use Case … UC in Google Apps via Esna Cloudlink
Unified
Messaging
Integrated
Fax
Transcription
Click-to-Call
Rich
Presence
WebEx
Integration

21. Use Case … Operator Console from Mida Solutions

22. What’s New
22

23. Jabber SDK
• New Chrome integration
• replaces NPAPI plugin technology
deprecated by Chrome
• supports new 64-bit Chrome
• External video window option for non-
Chrome browsers
• Quality, security enhancements
New in Version 9.3 … customers using Chrome NEED TO UPGRADE!
Platform & Quality Updates
NEW
Q3CY14

24. Jabber SDK 9.3
• Addresses Chrome dropping
NPAPI plugins
• Also supports 64-bit Chrome
• Chrome changes require using
both an extension & a native
“add-on”
• Video is separate native window
• Position, size of video window
remembered over time (as of 9.3
MR1)
New Architecture, Experience for Google Chrome
Install Extension
Install Add-on
Step 1
Step 2
NEW
Q4CY14

25. Jabber SDK 9.3 MR2
• Option to provide users video as if it’s
“in” the Web app when using Chrome
• User experience is similar to the
NPAPI plugin experience Chrome
deprecated
• Developer simply provides cwic.js the
target HTML element for alignment
• No need for users to manage the
native video window separately
Auto Position Native Video Window over Chrome
Native video window is automatically positioned,
sized over target area of Chrome as it moves,
changes size, scrolls
NEW
Q1CY15

26. Jabber SDK 11.0 – Voice/Video
• Firewall/NAT traversal via
Expressway/VCS … no VPN required
• Single Sign-On (SAML)
• Built on same underlying client
framework as Jabber clients
• Some API changes  Web app
updates will be required
• Access EAP via Cisco Customer
Connection Program
Available in Early Adopter Program Targeting Late June
3rd-Party Web App
SSO Prompt

27. • Transform slow, asynchronous business transactions into real-time, personal
interactions
• Deliver highly secure, clear and reliable communications within your business
application
• Provide consistent user experience for collaboration and business applications
• Start today in the DevNet Zone labs and via http://jabberdeveloper.com
Key Takeaways

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29. Thank you

31. Collaboration Cisco Education Offerings
Course Description Cisco Certification
CCIE Collaboration Advanced Workshop (CIEC) Gain expert-level skills to integrate, configure, and troubleshoot complex
collaboration networks
CCIE® Collaboration
Implementing Cisco Collaboration Applications
(CAPPS)
Understand how to implement the full suite of Cisco collaboration
applications including Jabber, Cisco Unified IM and Presence, and Cisco
Unity Connection.
CCNP® Collaboration
Implementing Cisco IP Telephony and Video
Part 1 (CIPTV1)
Implementing Cisco IP Telephony and Video
Part 2 (CIPTV2)
Troubleshooting Cisco IP Telephony and Video
(CTCOLLAB)
Learn how to implement Cisco Unified Communications Manager, CUBE,
and audio and videoconferences in a single-site voice and video network.
Obtain the skills to implement Cisco Unified Communications Manager in a
modern, multisite collaboration environment.
Troubleshoot complex integrated voice and video infrastructures
CCNP® Collaboration
Implementing Cisco Collaboration Devices
(CICD)
Implementing Cisco Video Network Devices
(CIVND)
Acquire a basic understanding of collaboration technologies like Cisco Call
Manager and Cisco Unified Communications Manager.
Learn how to evaluate requirements for video deployments, and implement
Cisco Collaboration endpoints in converged Cisco infrastructures.
CCNA® Collaboration
For more details, please visit: http://learningnetwork.cisco.com
Questions? Visit the Learning@Cisco Booth or contact ask-edu-pm-dcv@cisco.com