If the out of the box real-time and historical reports that come with your contact center system do not meet your requirements or do not meet your standards for visualization, have a look at 2Ring Dashboards & Wallboard or consider having custom tailored reports build. A reporting project starts with a detailed analysis to make sure that our reporting specialists understand your requirements in detail and that we all use the same terminology. Based on the collected information, we will propose a set of custom reports that will turn raw data into information in its final form and structure. This written proposal makes sure that we are all on the same page. The next step is the selection of the platform to create your reports. If possible (and if the platform can handle your requirements without increasing licensing costs), we recommend sticking to the platform that you are working with and that already includes the other built-in reports that you use. Do not devote extra hours to repetitive modifying of your existing reports in MS Excel, instead focus on what matters.

1. Reporting Services ..
Turn Data into Information
Contact Center Solutions .. #CCTR

2. Reporting
Services ..
Contact Center Solutions .. #CCTR
Rarely there is a one size fits all
approach when it comes to reporting
and most organizations need custom
reports. Is the contact center reporting
that you are currently relying on,
not completely suiting your needs?
Are the built-in reports not providing
all the information that you are looking
for? Do you still need to devote
additional hours to modifying
its outputs in MS Excel because
additional calculations are needed
or because the data are not
structured and in a form that
you need? ..
Contacts
Follow Us .. @2Ring4UC
Don’t Know Where to
Start?
··
Is your contact center brand-new or you just
don’t know where to start or what to look for?
Let us know what your goals are, and we will
suggest a set of historical reports to measure
your progress in achieving your goals ..
Data Warehouse
··
If your organization already has specialists
who are familiar with building custom SQL
reports, you might only need help with
bringing all the necessary UCCX or UCCE
data to a data warehouse. This is the most
cost-efficient way to get the reports that
you need since you utilize your internal
IT team to build and customize any reports
built on top of the contact center data ..
Your Data, Your
Calculations
··
You understand your business goals and
mission of the contact center. On the other
hand, we understand the structure of the
databases that are behind Cisco Unified
Contact Centers (UCCX - Express as well
as UCCE - Enterprise) and are ready to build
custom reports about the contact center’s
performance in a structure that will best suite
your requirements. We can develop custom
calculations that will not follow the “standard”
Cisco approach towards some of the KPIs.
For example, do you need the service level not
to include calls that came after business hours,
and at the same time, do you have different
business hours for every skill group?
The custom reports built by our specialists
can handle such scenarios, and much more ..
Part of Corporate Design
··
All of the custom-built SQL reports can
be built to correspond with your latest
corporate design rules and also include
the corporate logo as requested ..
Real-time Reports
··
For real-time reporting needs, check out
2Ring Dashboards & Wallboards.
Our industry leading solution for real-time
reporting will allow you to create an unlimited
number of views for mobile devices, PCs,
and large TV screens. You will have the power
to create as many layouts on your own
as you need and truly configure every single
element used in each layout. Request a free
trial at www.2Ring.com/DWtrial or see a
sample layout at www.2Ring.com/TryIt ..
Reporting Platform of Your Choice
··
We use the platform of your choice to build custom tailored reports that will turn raw data into
information presented in its final form and structure. The most often used platforms include
the state of the art Cisco Unified Intelligence Center (CUIC) and MS SQL Server – Reporting
Services. The choice is yours, but we are always ready to help you decide which platform will
be a best fit for you ..
Go Company Wide
··
Would you like to know the business value
of your agents? Start tracking agents’
conversations to actual sales. The nature
of modern reporting tools allows our
specialists to combine data from many
sources and present them in a unified
form within one report. Utilize our
experience combining data from different
contact center channels, IP telephony,
ERP &, and even service desk systems ..
2Ring .. EMEAR
address Galvaniho 15/C
821 04 Bratislava
Slovak Republic
phone +421 (2) 5822 4550
fax +421 (2) 5822 4850
email info@2Ring.com
more info www.2Ring.com/Reporting
Cisco, the Cisco logo, and Cisco Systems
are trademarks or registered trademarks
of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other
countries.
©2020 .. 2Ring
Solution Partner
2Ring .. Americas + APAC
address 2Ring America, Inc.
3626 Fair Oaks Blvd. Suite 100
Sacramento, CA 95864
USA
phone (916) 426-3790
fax (916) 426-3791
email info-us@2Ring.com