Kathryn M. Cirillo has over 40 years of experience in data entry, order fulfillment, and customer service. She has strong communication, organizational, and problem-solving skills. At Penguin Random House, she processed customer orders, resolved issues, collaborated with other departments, trained colleagues, and ensured accurate billing. She also has experience with SAP, MS Office, and content management software. Cirillo aims to utilize her skills and experience in a detail-oriented role.

1. KATHRYN M. CIRILLO
kcirillo07644@aol.com
12 Stokes St. (973) 773-2386 (Home)
Lodi, New Jersey 07644 (201) 709-3331 (Cell)
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Detail oriented, with strong interpersonal communication skills in establishing positive relationships.
Effectively prioritizes and organizes work to meet deadlines. Comprehensive knowledge and
experience in data entry functions and resourceful problem solving. Ability to work effectively as a team
member or independently through own initiative.
SKILLS
 SAP
 Data Entry
 MS Office, Excel, Word
 RightNow, Content Manager
PROFESSIONAL EXPERIENCE
PENGUIN RANDOM HOUSE, Old Tappan, New Jersey 1976 – 2015
Order Fulfillment Specialist
 Provided assistance and support in all phases of order processing: data entry, tracking,
backorders, and inventory discrepancies to meet established service standards resulting in
positive customer relations.
 Processed customer claims, issued invoice corrections and returns credits.
 Verified customer and order information for correctness, checking it against previously obtained
information as necessary.
 Collaborated closely with Sales, Inventory, Production, Transportation and Warehouse
personnel to address and resolve order delivery discrepancies prior to shipping.
 Basic knowledge of QuickBook Pro 2013 (Vendor, Customer and Employee setup, A/R and A/P
entries)
 Processed all major vendor eBook sales reports in Excel format for monthly billing of $30M and
maintained summary grids of combined sales figures for the monthly recognition and analysis.
 Interacted with management in developing, testing and implementing applications that would
optimize efficient work flow processes.
 Prepared and analyzed daily status and productivity reports to organize work flow and
effectively respond to changes.
 Provided training in departmental procedures to achieve reduction in errors and accurate billing
to customers.
 Compiled and distributed accurate written documentation of policies and procedures to be used
as a resource for training and auditing purposes (Sarbanes Oxley).
Education
 Lodi High School, Bergen Blended Academy
 Completed company training sessions and course material in SAP, MS Office, Customer
Service, Stellar Communication and Performance Management Skills.