1. Sharon R. Hall
3111 Pebble Point Dr. Apt 1A ▪ Indianapolis, IN. 46214 ▪ 317-850-8416 ▪ Email: srhall.99@gmail.com
Objective To obtain the position of Leisure Travel Manager.
Education INDIANA WESLEYAN UNIVERSITY – Marion, IN
Masters of Business Administration (December 2009)
 Emphasis in Applied Management
PURDUE UNIVERSITY – West Lafayette, IN
Bachelor of Science (December 2003)
 Major in Hospitality Tourism Management
 Coursework emphasis in Tourism Management including: customer service,
business law, marketing, and hospitality accounting.
INDIANA UNIVERSITY PURDUE UNIVERSITY OF INDIANAPOLIS – Indianapolis, IN
 Major in Tourism Conventions Event Management (1999-2001)
Experience RESORTS CONDOMINIUMS INTERNATIONAL (RCI) – Carmel, IN (July 2004-Present)
Hilton Grand Vacations Guide (June 2013 – Present)
Servicing clients with in HGV club, confirming club and exchange vacations with RCI. In
addition, responsible to service the RCI Client Sales & Service affiliates such as: Wyndham
Vacation Club, Bluegreen Vacations, and Fiesta Americana Vacation Club.
Raintree Vacation Club (January 2006 – June 2013)
Serviced club members to confirm club and exchange reservations. Collected annual
maintenance fees from club members. Assisted in servicing club partner Whiski Jack
Resorts. Evaluated customer feedback surveys to troubleshoot client needs and
expectations of the club. In 2010, the position of Temporary Team Lead was obtained to
stand in as support for department supervisors. Within the tenure, also participated as an
on-loan User Acceptance Tester. These important tests are done to ensure usability of all
RCI mainframe systems for employees and client online usage.
Fairfield Vacation Club (July 2004 – January 2006)
Primarily serviced vacation club members in confirming club and exchange reservations.
AMBASSADAIR TRAVEL CLUB - Indianapolis, IN (2003)
Summer Internship Program
Worked as an assistant to the President of the travel club, Sally Brown. Observed call
center operations. Assisted with client account updates and reservation confirmation
fulfillments. Under Ms. Brown’s guidance also learned aspects of airline operation
management by sitting in on business meetings of former American Trans Air (ATA).
Skills/Technology Operating Systems: Windows (9x/2000/XP/Vista/7)
Mainframe Systems: EVS1/GUI, DBL, Timeshare Ware, VOICE, and Triton
Business Applications: MS Word/Excel/PowerPoint