This document presents a service diagram and discusses the five dimensions of service quality. It aims to explain the service encounter diagram and identify the key dimensions of service quality according to models by Reid and Bojanic as well as Sharma. The document lists its objectives and references used and concludes with an expression of gratitude.

1. SERVICE DIAGRAM
AND DIMENSION
PRESENTED BY:
ANGELICA S.A REYES
MSHRM

2. OBJECTIVES
SERVICE ENCOUNTER
DIAGRAM
FIVE SERVICE
QUALITY DIMENSION

10.  -Hospitality Marketing Management,
Robert D. Reid and David C. Bojanic,-
5th ed.
 -Quality in Hospitality Services,
Sandeep Sharma- First Edition, 2014
 https://www.academia.utp.ac.pa/site
s/default/files/docente/51/customer-
2.-service-encounter.pdf
 http://www.serviceperformance.com/
the-5-service-dimensions-all-
customers-care-about/

11. THANK
YOU!!!