1. Caitlin
Chick
5030 Kennedy Dr
Hudsonville, MI 49426
616-389-9386
caitlinjchick@gmail.com
Personal Profile
Experienced in outstanding customer service within varying roles and lines of business
Compelling passion for customer relations in the tourism industry
Exceptional multitasking and time management skills obtained from position with Delta Airlines
Employment History
Delta Airlines Grand Rapids, MI December '14-Present
Above Wing Customer Service Agent
Execute timely departures of several aircraft with exceptional customer service
Manage baggage, miscellaneous requests and flight routes of passengers while exceeding expectations
Operation of aircraft doors, SNAPP program and jet bridges to and from aircraft
Tractor Supply Co Hudsonville, MI August ‘11-Present
Customer Service Representative
Responsible for answering phones, customer transactions, and all related sales at a register
Organized, stocked and counted daily shipment to be placed on the sales floor
Aided in the organizing and planning of promotional sales events for customers
Walt Disney World Resort Orlando, FL January ‘13-May ’13, January ’14-Present
Attractions Cast Member
Create exceptional and unique customer service moments for guests from all over the world
Deliver scripted safety and informative spiels to a diverse and multicultural audience
Advanced knowledge of customer service through the Guest Service class offered through Disney University
Other Work Experience
Big Apple Bagels Jenison, MI August ’12-December ‘12
Customer Service Representative
Days Inn and Suites Grandville, MI June ’11-July ‘11
Front Desk
Love Culture Grandville, MI March ’11-June ‘11
Sales Associate
Shi by Journeys Grandville, MI May ’10-March ‘11
Sales Associate
Pizza Hut Hudsonville, MI February '09-January '11
Customer Service Representative
Education
Grand Valley State University Allendale, MI August 2010-December 2014
Bachelor of Science in Hospitality and Tourism Management, Tourism emphasis