Sandra Dumas resume

1. 1 Sandra Dumas
Sandra Dumas
Tel.: +31 (0)6 415.26.434 - sandra.dumas@languageit.com
http://sandradumas.com - http://nl.linkedin.com/in/dumass
Summary of Professional Experience
organisation/management
 PMO | Project Management | Programme Support | Helpdesk Supervisor
 Prince2 | Scrum | ITIL
 Recruitment assistance
training/communication
 Document Management | Technical writing | Meetings
 Technical support training (Handover procedures, ITIL Software, presentations on migration issues)
 Marketing presentations in 4 languages
languages
 (Near) native English, Dutch, French, fluent German, rudimentary Spanish.
Worked and lived in the United States, France, UK, Germany, Belgium, the Netherlands.
information systems
 SharePoint; Dokuwiki, Oracle Projects; DCP; SVN; BEN; Stellent; CA Clarity; ITIL (Remedy,
Peregrine/IRM-a); E-mail Systems; LAN; MS Office, Projects, PowerPoint, Visio; Project Place;
ProjectWeb; Retail Supplier Database system; Database Mgt.; Internet/Intranet, Mini computing.
 Technical & Copy-writing, Document Management - English, Dutch, French, German
 PMO, Project & Programme support @ Cisco, Amsterdam
 Set-up and run PMO @ ING Bank & Atos Origin, Brussels & Amsterdam
 Technical training
 Interim Supervisor technical Helpdesk @ Carrefour, Belgium
 IT & Project Coordination, implement SLA, ITIL & Project Mgt process @ sustainable supply-chain
services company, Alkmaar
 System administration & migrations of PC Network + Email systems (Microsoft, Novell)
 Marketing Manager Development Products (API’s), Europe, Middle East, Africa @ Novell, USA
 Prince2, Scrum, ITIL
Detailed Work Experience
1990 – Current, languageit.com & Liberty Global
 PMO, Project Management, ITIL.
 Technical writing, Document Management.
 (currently on assignment at LGI, Video Services).
 Meeting preparation & minutes.
 (Website) Copywriting, product launch/social media marketing.
 Translations of technical and non-technical documents (English; Dutch; French; German).
 Creation of wiki or other websites in different languages.
2014 – 2015, Cisco Systems international – Netherlands
PMO & PROGRAMME SUPPORT
 PMO, Project and Programme Support (KPN, LGI, network / telecom).
 Responsible for (and setup of) weekly customer reporting of all projects in (KPN Spirit) programme.
 Release and deployment planning of all projects within the programme (‘stoplight’ reporting, MS
projects plans).
 Resource planning (internal & external).
 Management reports (verification of / input for Decision papers and SteerCo summaries).
 Financial Planning / Forecasting (revenue & cost).
 Quality Assurance (revenue recognition and Milestone sign offs; deliverables process).
 Creation and maintenance of SharePoint Portal, incl. for document mgt and (automated) reporting
purposes.
 Prince II, Oracle Projects, DCP/Document Content Portal, MS Office & Projects.

2. 2 Sandra Dumas
2013, see activities languageit.com
2011 – 2012, Liberty Global (UPC Broadband) – Netherlands
DOCUMENTALIST, TECHNICAL WRITER
 Part of Scrum SOA development team.
 Setup document mgt & structure for UPC EAI (Enterprise Application Integration) department.
 Writing and revisions (incl. architecture schemas) of technical documents and wiki content for SOA
project using a canonical database model, facilitating application integration of the applications in all
LGI European countries.
 Use of Office applications, Dokuwiki, SVN (Revision, Version, Source control).
2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands
IT COORDINATION, PROJECT & ITIL MANAGER
 Consultancy for start-up company offering services and software to retail companies for the
management and quality of sustainable data related to their supply chain.
 IT & Project Coordination, implement Project Management processes, SLA & ITIL; move datacentre;
interface w/ software developers; assist w/ Risk Analysis & security measures (incl. training &
presentations). Account management, Customer Helpline, Quality Assurance, operational
assistance. Creation of the end-user software manuals.
2009 – 2010, Dedicon - Zeist
 Reader of recorded books for the visually impaired at Dedicon.
2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels
PROJECT MANAGEMENT OFFICER
 (Set-up and running of) PMO for ING Design & Support departments, South West Europe
(Brussels), in preparation of outsourcing; then centralization to Amsterdam.
 Follow-up of & assistance with Project Governance & Project Management (Prince II, BEN, Stellent).
 Educate Project Managers on use of Prince2 documentation.
 Assist PMs with budgeting and planning.
 Creation and maintenance of Intranet Portal, using SharePoint.
 Training sessions on use of SharePoint Portal and its content.
 Assistance w/ recruitment of resources for SWE Packaging-, Testing- and Engineering departments.
2002 – 2006, ING Bank – Brussels
EMAIL ENGINEER; SET UP OF PMO
 Member of Email Engineering Team.
 Collaboration in Email system migration projects, integrating 25.000 European- to 140.000 global
users.
 Third line support to S.W. Europe countries using cc:Mail and MS Exchange.
 Creation of procedures used by company technical support groups.
 Technical handover training sessions for 1st & 2nd line.
 Training on ITIL system (IRM-a).
 Intranet site maintenance (SharePoint content & design), written end-user (“How to”) documentation.
 Creation & training of ‘Support Form Decision Tree’ for support groups, integrated with SharePoint.
 Communications / verifications in English, Dutch and French.
 Practical department organization/administration.
 Set-up of Project Management Office (see above).
2001 – 2002, Carrefour – Brussels
INTERIM HELPDESK SUPERVISOR
 Interim Supervisor of the “Stores IT Helpdesk”. ITIL software: Remedy. Evaluation & consulting,
including recruitment and training of Helpdesk personnel, serving 450 supermarket sites of various
sizes with complex IT environment.

3. 3 Sandra Dumas
1998 – 2001, UCB – Brussels (Braine)
‘’TECHNICAL WIZARD’’ & PROJECT COORDINATION
 LAN system admin. (NetWare/NDS & Windows NT, 2000 users). MS Exchange admin. (50
locations).
 In charge of the periodic department meetings.
 Coordination / communication between different IT services departments.
 Project coordinator for Electronic Data Capture project (clinical tests).
 Handover training sessions for 1st & 2nd line support (Remedy).
 Translations & verification of end-user manuals and intranet site of UCB Training & Education dept.
1996-98, Olivetti Belgium – Brussels
NETWORK & EMAIL CONSULTANT
 Network installation & management for clients with NetWare & Windows environments.
 Installation and software upkeep of E-mail / groupware products.
1990-96, Estemm Corporation (own company) – Paris, Brussels
CONSULTANT
 Assistant Headhunting, researching and interviews of (IT management) candidates.
 LAN troubleshooting for international organizations.
 Preparations for marketing events.
 Consecutive translations (commercial meetings, presentations, trade shows).
1988-90, Novell Europe – Paris, Düsseldorf, London
MARKETING MANAGER EUROPE, MIDDLE EAST, & AFRICA, NOVEL DEVELOPMENT PRODUCTS & API’S
 Marketing and sales for Novell application development products division.
 Product announcements, launch, promotion and support.
 Communications with distributors and country managers throughout Europe, Africa, and the Middle
East. Responsible for 18% of worldwide sales.
1987-88, Novell Inc. – Saint Louis, USA
SYSTEMS ANALYST & TRAINER
 Programming and Analysis (user screens) of order processing, inventory control and accounts
payable system.
 Education on use of the system to 300 Novell accounting and order processing personnel
throughout the US and in Germany.
1985-87, American Red Cross – Saint Louis, USA
MANAGER INFORMATION CENTRE & TRAINER
 Implementation and management of Information Centre for organization local area network and its
users, effectively introducing back-office computing to most personnel of St. Louis Red Cross.
 Responsible for network system installation, selection of operating system and office automation
software.
 Consulting for departmental application development.
 Creation of end-user courses; responsible for education of - and helpdesk for 220 end-users.
Education
AXELOS, Prince2® Practitioner certificate in Project Management
APMG, Prince2® 2009 edition - Foundation Certificate Project Management
EXIN, ITIL® v3 - Foundation Certificate IT Service Management
CA Technologies, CA Clarity PPM courses (System Administration & Project Scheduling)
ITIL hands-on courses (General Concept. Incident, Change & Problem Management – Remedy & IRM-a)
Various technical system and application courses at companies such as IBM, Novell & Microsoft
Otis & Parsons, Graphic Design Department, Los Angeles, USA
Teachers Academy French & English, Amsterdam, the Netherlands

4. 4 Sandra Dumas
Contents
Sandra Dumas................................................................................................................................1
Summary of Professional Experience..........................................................................................1
organisation/management........................................................................................................1
training/communication ............................................................................................................1
languages ................................................................................................................................1
information systems .................................................................................................................1
Detailed Work Experience ...........................................................................................................1
1990 – Current, languageit.com ...............................................................................................1
2014 – 2015, Cisco Systems international – Netherlands.........................................................1
2013, see activities languageit.com..........................................................................................2
2011 – 2012, Liberty Global (UPC Broadband) – Netherlands .................................................2
2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands .........................2
2009 – 2010, Dedicon - Zeist .................................................................................................2
2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels ..........................2
2002 – 2006, ING Bank – Brussels ..........................................................................................2
2001 – 2002, Carrefour – Brussels...........................................................................................2
1998 – 2001, UCB – Brussels (Braine).....................................................................................3
1996-98, Olivetti Belgium – Brussels........................................................................................3
1990-96, Estemm Corporation (own company) – Paris, Brussels.............................................3
1988-90, Novell Europe – Paris, Düsseldorf, London ...............................................................3
1987-88, Novell Inc. – Saint Louis, USA...................................................................................3
1985-87, American Red Cross – Saint Louis, USA...................................................................3
Education ....................................................................................................................................3