1. RESUME
1 – PERSONAL DATA
Last Name: Murguía Hughes
First Name: Julián
Address: Avda. Gral. Rivera 2103 Ap. 502
(11200) Montevideo
Uruguay
Phone: +(598) 2402 4768
Cell-phone: +(598) 94 52 32 33
E-mail: julian.murguia@gmail.com
jmurguia@montevideo.com.uy
2 – CURRICULAR EDUCATION
Formation: Facultad de Ingeniería
Analyst Programmer ("Analista Programador")
Instituto Uruguayo de Normas Técnicas (UNIT)
UNIT-ISO 9000 Quality Management Specialist
("Especialista en Gestión de la Calidad UNIT-ISO 9000")
Updated to 2015 version.
Languages: Spanish (Native, written and spoken with excellence)
English (Written and spoken with excellence)
Portuguese (Written and spoken fluently)
French (Oral and written comprehension, some spoken)
Italian (Oral and written comprehension, some spoken)
Certifications: CTA (Certified Travel Associate)
(The Travel Institute)
QA Engineering Certification
(Travelocity.com)
Advanced Sabre Global Distribution System
(Sabre Travel Network)
2. 2
3 – LABOR HISTORY
Omega Krypto 2014 – Nowadays
Position: Chief Technical Officer
Created and developed a new encryption technique (patent pending) to create ciphers with
perfect unconditional security against arbitrarily powerful eavesdroppers even if they have
infinite computational power.
Presented a paper with the theoretical foundations of this technique at SECURWARE 2016,
The Tenth International Conference on Emerging Security Information, Systems and
Technologies held in Nice, France, July 24 to 28, 2016. The paper received a Best Paper
Award and an extended version will be published by the end of the year.
Developed a windows app based on this encryption technique and capable of encrypting
files of any type or size up to about 900 Tera Bytes.
Currently working on applying the technique to create Format Preserving Encryption
algorithms to protect data privacy within databases and structured messages without any
need of data structures or format changes.
Enterprise Travel Systems, Inc. (ETSI) 2014
Position: Integration Lead
Led the project of integrating ETSI’s Profolio Profile Management tool with the Online
Booking Tools (Deem, Concur and GetThere) and Global Distribution Systems (GDS) in
use by Frosch International Travel (Sabre and Apollo).
Interacted with Frosch technical staff and ETSI’s developers to ensure proper integration
and flawless data flow between the different systems.
Provided training, documentation, user and training guides on the tools to be used and also
about the integration process itself.
Travel Leaders Corporate 2011 to 2014
Position: Integration Specialist
Responsible for:
Flawless integration of the different profile management, booking and expense tools from
different vendors and sources the company provides to its corporate customers and
customers’ travelers.
User and account configuration, customization and administration for different tools like
Deem (formerly Rearden Travel), Concur Travel, Travel Leaders’ Compass and Profolio,
ETSI´s Profolio, NuTravel, Beacon Travel Alerts, SalesForce, Flighstats, Crossfire, etc.
System diagnose and proposal of enhancements, improvements, optimizations and metrics
to ensure a continuous improvement process along the system’s lifespan.
Project management and negotiation with internal and external solution providers to get
issue fixing and enhancement deliveries in a timely manner and according to negotiated
SLAs.
Quality Assurance for integration between different tools and with Global Distribution
Systems (GDSs like Sabre and Worldspan) used for online travel bookings (air, cars,
hotels, etc.).
3. 3
“Unused Tickets Management” functionality implementation to provide company’s corporate
customers and travelers with information about their existing unused tickets that may be
applied as a form of payment to reduce the cost of new tickets to be issued.
Technical Support for the GDS/Online tool conversion project where several big accounts
were moved from Rearden to Concur and from Sabre to Worldspan.
Creation of User Guides, Manuals and specific “How to…” guides for processes,
applications, booking, profile management and expense tools.
VeriFone Inc. 2008 to 2011
Position: Technical Writer and Trainer
Responsible for:
Creation, design, writing and maintenance of the company’s user guides, training guides,
software manuals and documentation in English, Spanish and Portuguese.
Definition of new template standards for Manuals, Guides, Technical Notes, etc.
Providing internal training for new hires and tech personnel on both company’s main
systems PAYware CMS Issuer (for credit and debit card issuing entities) and PAYware
CMS Acquirer (for credit and debit card payment transactions management entities).
Providing external training and presentations for international customers and prospects.
Provided:
Expertise and support for the PCI security compliance certification process.
Training in Portuguese for our Sao Paulo office and for customers in Sao Paulo, Sao
Bernardo and San José dos Campos (Sao Paulo, Brasil).
Training, guidance and support to National Petroleum technical staff in Port of Spain
(Trinidad and Tobago).
Business presentation to National Petroleum and Government Officers in Port of Spain
(Trinidad and Tobago) about PAYware CMS Issuer and Acquirer.
Sabre Travel Network 2004 to 2008
Last Position: Business Process Analyst
- Assigned to eLearning Project as a Business Process Analyst July 2007
Worked on the deployment of an eLearning solution for the GCSC until the project
completion in January, 2008 (including software development and testing, lesson’s creation,
troubleshooting, writing up documentation and training provision)
Trained new groups of Help Desk Specialists for the Sabre Technical Support second level
Help Desk
Provided technical support (including writing up user manuals and guides from scratch and
Specialists’ training)
- Promoted to QA Business Analyst August 2006
Worked for three months in Sabre’s Headquartes in South Lake, TX
Got training on Business Objects Web Intelligence XI R1/R2 Report Design
Received training and participated as part of the Usability Team in Usability Tests.
Worked with Project Managers and Product Owners to drive requirement-gathering
process, offered analysis to facilitate decision-making.
Responsible for developing, writing and maintaining user stories, acceptance criteria and
test plans.
Worked with Sabre and Travelocity development teams to explain and clarify requirements.
4. 4
Worked with the Travelocity and MySabre QA team to develop a testing strategy and test
plans.
Worked on implementations of new enhancements, maintenance fixes and new projects.
Worked with the Operations teams to identify and communicate technical/operational
limitations to prioritize maintenance and enhancement requests based on the business and
operational needs.
Negotiated with development teams based on priorities to complete the work based on an
agreed upon schedule.
Created Individual Project and overall User Acceptance Test Plans and the automation of
the test plans based on the company standards.
- Promoted to MySabre Technical Support Desk February 2006
Provided hardware support for MySabre (installation, connectivity, troubleshooting),
Printers, Interface, Networking and security (SSL, VPN, SVPN, Firewall, Antivirus, etc.).
Contributed to enhance the setup process guides, internal reference tools and
documentation, writing up diagnose and test guides as well as new solutions to issues
found and specific “How to…” and user guides.
- Promoted to Applications Support Desk January 2005
Provided second level support for over 27 Sabre software applications, both by phone and
email to internal and external customers, including travel agent and corporate tools like
GetThere.
Contributed to enhance the internal reference tools and documentation, writing up diagnose
and test guides as well as new solutions to issues found.
- Promoted to the EMEA Help Desk September 2004
Five week market immersion and on the job training at Sabre’s London Headquarters in
Hunslow, London (UK).
Provided software and hardware support for European customers.
Remotely diagnosed and tested telecommunications hardware (Nortel boxes, routers,
network connections)
Remotely diagnosed and configure ticketing and billing printers.
- Hired and trained to be a Help Desk Specialist May 2004
Hired and trained to be a Help Desk Specialist in the new Global Customer Support Center
in Montevideo, Uruguay, providing software, booking and ticketing support for travel agents
around the world.
Previous Jobs 1974 to 2004
Manager of Information Systems at Barraca Europa.
Consultant and Technical Support for Travel Agencies at Paltec Argentina.
Manager of Information Systems at Galatur Viajes.
Advertising design at Galatur Viajes.
Web site design Consultant at the World Bank for the Water Forum project.
Programming, Software and Hardware Technical Support at Softec Ltda.
Head of Calculus and Computing Lab at Dirección Nacional de Tecnología Nuclear.
Academic Professor of Programming IV (COBOL Language) from the Annalist-Programmer
career at the ORT University.
Programmer at Banco de Previsión Social (BPS).
Administrative at Banco de Previsión Social (BPS).
Private teacher in Physics and Math.
5. 5
4 – MAIN SELF DEVELOPMENTS
Released a new implementation of the Omega Krypto Algorithm capable of encrypting files
up to 900 Tera Bytes (900.000.000.000.000 characters long).
Designed and developed an encryption algorithm to secure information.
Developed a Costs Calculus System on pre-molded concrete items for Riscom S.A.
Design, creation and implementation of Gala Tour Travel web server that included more
than 400 pages of information about Uruguay and worldwide, in both Spanish and English.
Analysis, design and implementation (together with Mr. Juan Miguel Martí Otado) of a
system of claim control for electricity blackouts on real time, provided by the company
Softec Ltda. to UTE (local energy provider), operating on two Novell networks connected by
phone line.
Developed a system for Tracking International Courier Deliveries for the company SIBEL
S.A. (Representative for Uruguay of United Parcel Service -UPS).
Development for the Boston Investment & Financial Trade (BankBoston) of an information
management system for the off-shore accounts of their customers.
5 – MAIN GRAPHICAL DESIGN
Art boutique and advertisement design for Gala Tour Travel, designing advertisement in
color and black and white to be published in the newspaper El País.
Creation, design and maintenance of the web server pages for the same travel company.
Art boutique and advertisement design for NOR S.A., designing advertisement in color and
black and white to be published in the newspaper La Ciudadela, and the magazines
Sinfónica and Mercadeo.
Art boutique and advertisement design for SIBEL S.A. (Representative for Uruguay of
United Parcel Service -UPS), designing advertisement in color and black and white.
6 – REFERENCES
Teri Norton
Manager - Technology Project, Data Quality
Frosch Travel International
Teri.norton@frosch.com
(01) 281 704 5203
Don Breit
Vice President of Sales
Enterprise Travel Systems, Inc.
dbreit@etravelsystems.com
(01) 303 772 9000 x102
Tonya Amstutz
Sr. Manager, Client Solutions / Central Services
Travel Leaders Corporate
TAmstutz@travelleaders.com
(01 )330 464 1769
