Navvia Essentials Sneak Peek

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Navvia Essentials and the ITSM Program Office
- The importance of clear and concise process documentation
-Our simple approach to maintaining and publishing process documentation
-The light weight “no training required” process portal for your end users
-How to engage your users through Surveys and Tasks
-Educating your users through FREE, on-demand and Live ITSM training

Navvia Essentials is “essential” for any organization serious about ITSM!

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Navvia Essentials Sneak Peek

  1. 1. 2013  Webinar  Series   March  15,  2012   February  14,  2013  
  2. 2. Navvia  Essen;als  “Sneak  Peek”   webinar Visit  SlideShare.com,  search  for  GoNavvia  2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   2  
  3. 3. Today’s  Host   David  Mainville   CEO  and  Co-­‐founder   Navvia  2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   3  
  4. 4. Helping organizations Navigate IT and Business Process Complexity Via our tools and services Combining  fresh  ideas  with  14  years  of  ITSM  success   Navvia is a division of: 2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   4  
  5. 5. The Navvia Business Process Management ToolkitSURVEY DESIGN VERIFY LEARN hTp://navvia.com/tools/test-­‐drive/   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   5  
  6. 6. When  you  need  the  help  we  are  here!  •  Virtual  Consul5ng  -­‐  access  to  ITSM  and   Process  help  when  you  need  it  •  Onsite  Consul5ng  -­‐  From  strategy  through   to  process    assessments,  design  and   implementa;on  •  ITSM  Tool  Implementa5on  •  Onsite  ITSM  Educa5on  -­‐  a  robust   curriculum  of  ITSM  courses  delivered  on-­‐ premise   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   6  
  7. 7. Navvia  Essen;als  Design  Objec;ves   Clear & Easy to Concise Docs Maintain & Publish Design Objectives Lightweight Supports the Interface ITSM PMO 2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   7  
  8. 8. Clear  &  Concise  Documenta;on   Are  your  users  being  exposed  to  overly  complex  documenta;on  or  are  they  ge^ng  the  “essen;al  view”   of  the  process?   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   8  
  9. 9. Clear  &  Concise  Documenta;on  •  A  simple  view  of  the   essen;al  process   informa;on    •  “One  Click”  access  to:   –  Process  Flow   –  RACI  Diagram   –  Mind  Map   –  Process  Document   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   9  
  10. 10. Easy  to  Maintain  &  Publish  Docs     Are  you  managing  mul;ple  versions  of  Visio,  Word,  PDF   or  Spreadsheets  across     SharePoint  or  other  file   shares?   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   10  
  11. 11. Easy  to  Maintain  &  Publish  Docs    •  Navvia  produces  all  your   Navvia   process  ar;facts  •  Process  documenta;on   can  be  exported  or   immediately  published  to   the  Navvia  Essen;als   portal   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   11  
  12. 12. A  Lightweight  User  Interface   Do  your  users  avoid  reading  the  process   documenta;on  because  it’s  too  hard  to  find  or   access?   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   12  
  13. 13. A  Lightweight  User  Interface  •  My  View   –  My  Processes   –  My  Surveys   –  My  Tasks  •  Messages   –  Easy  to  publish  messages  •  Learning  Center   –  Navvia  Product  Training   –  ITSM  Training   –  Methodology  Training   –  ITIL®  Founda;ons  Training   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   13  
  14. 14. Support  for  the  ITSM  PMO   IT  Service  Management  is  a   Program,  not  a  project.         Do  you  have  the  tools  to  manage  the  complete  Service   Management  lifecycle?   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   14  
  15. 15. Support  for  the  ITSM  PMO  •  Powerful  tools  for  your   Service  Management   Program    •  A  full  Lifecycle   Approach:   –  Survey  Process  Maturity   –  Design  &  Publish   Processes   –  Verify  Compliance   –  Educate  Your  Staff   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   15  
  16. 16. DEMO   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   16  
  17. 17. DEMO   DemoDavid   DemoDavidNE  A  standard  user  who  creates  surveys,   One  of  the  unlimited  users  who  can   designs  &  publishes  processes  and   respond  to  surveys,  read  process   oversees  process  governance   documenta;on,  respond  to  governance   tasks  and  take  courses   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   17  
  18. 18. navvia.com/tools/test-­‐drive/   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   18  
  19. 19. Take  the  Conversa;on  Online  Resources  www.navvia.com/resources        Follow  us  on  TwiDer  @mainville  or  @GoNavvia     2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   19  
  20. 20. Thank You!! David  Mainville    dmainville@navvia.com     TwiTer:  @mainville   2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   20  

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