2015年10月7日 ソシオメディア UX戦略フォーラム 2015 FallでのUX測研 伊藤潤 発表原稿
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This is my presentation report at Sociomedia UX Strategy Forum 2015 Fall.
The Past, the Present, and the Future - Overview of Measuring Approach for Quality of Use in Japan
Presentation about ontology of User Experience held at the July Tech Festa 2013 in Tokyo ( #techfesta ) 2013年7月14日に開催された JTF 2013: July Tech Festa で発表した「ユーザエクスペリエンス・デザイン・ガイド」のプレゼンテーション資料です。
Slide deck from my #Devlove session at Tokyo covering #ServiceDesign, Information Architecture, and an Enterprise Architecture framework.
Latest blog post on this presentation: http://sprmar.io/sdneia
2015年10月7日 ソシオメディア UX戦略フォーラム 2015 FallでのUX測研 伊藤潤 発表原稿
<https: />
This is my presentation report at Sociomedia UX Strategy Forum 2015 Fall.
The Past, the Present, and the Future - Overview of Measuring Approach for Quality of Use in Japan
Presentation about ontology of User Experience held at the July Tech Festa 2013 in Tokyo ( #techfesta ) 2013年7月14日に開催された JTF 2013: July Tech Festa で発表した「ユーザエクスペリエンス・デザイン・ガイド」のプレゼンテーション資料です。
Slide deck from my #Devlove session at Tokyo covering #ServiceDesign, Information Architecture, and an Enterprise Architecture framework.
Latest blog post on this presentation: http://sprmar.io/sdneia
UXとビジネスまとめ by 篠原 稔和 - presentation from UX まとめ 2015 Sociomedia
2015年12月11日に行われた「UXまとめ2015」における篠原稔和のプレゼンテーションです。
A presentation given by Toshikazu Shinohara in UX matome 2015, Dec 11th 2015.
イベントの様子はこちらのイベントレポートから
https://www.sociomedia.co.jp/6819
UXとビジネスまとめ by 篠原 稔和 - presentation from UX まとめ 2015 Sociomedia
2015年12月11日に行われた「UXまとめ2015」における篠原稔和のプレゼンテーションです。
A presentation given by Toshikazu Shinohara in UX matome 2015, Dec 11th 2015.
イベントの様子はこちらのイベントレポートから
https://www.sociomedia.co.jp/6819
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
How to Use Net Promoter Score to Transform the Customer JourneySatmetrix
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Net Promoter Score - A 10 Slide IntroductionGenroe
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.