The document provides information about the International Personal Assistant Symposium taking place from September 15-19, 2014 in Nairobi, Kenya. The symposium aims to provide personal assistants with skills and insights to excel in their demanding roles, including emotional intelligence, relationship building, teamwork, records management and career development. It also features speakers and covers topics like the assistant's role, public relations, assertiveness, and diplomacy over its 5 day agenda. Contact details are provided to register for the event at a cost of $1000 or 55,000 Kenyan Shillings along with accommodation recommendations in Nairobi.

1. International Renaissance Centre
7th
Floor KTDA Plaza
Ronald Ngala Street
P.O. Box 17439 - 00100
Nairobi, KENYA
Tel: (+254) 20-3533948/ 312008
Mobile: (+254) 710 111682
Fax: (+254) 20-312133
Email: irc@arcafrica.org
ircafrica@gmail.com
INTERNATIONAL PERSONAL ASSISTANT SYMPOSIUM: The
Exceptional Executive Assistant
AND
******2014 PERSONAL ASSISTANT OF THE YEAR AWARD – AFRICA™
15TH SEPTEMBER - 19TH SEPTEMBER 2014, NAIROBI - KENYA
It is so interesting how the role of world-class assistants is evolving in the current workplace.
There is no question that assistants must be proactive leaders in their roles that often require them
also to be behind the scenes and practically invisible. The Executive Assistant is the Executive's
business partner, helping him/her achieve their business objectives by sharing the workload. As
your boss steers the company into new directions and boosts new growth,
he/she is in need of an efficient EA/PA who is in-sync with his/her pace.
The Exceptional Executive Assistant symposium is designed to enable EAs to attain the necessary
skill sets to ensure they become the business associate their manager needs.
This highly interactive and stimulating symposium is designed to provide PAs with the vital insights,
technical knowhow and emotional intelligence to excel in this ever demanding and challenging role.
This must not miss event features some of the best speakers to inspire you and give you a wealth
of practical take away skills to really boost your career. This symposium provides a full
understanding of the EA's role, reflecting on its importance and the impact it can have. This
engaging 5-days symposium focuses on areas that collectively enable Pas/EAs to update their skills
with the latest techniques and Pas/EAs best practice.
2014 symposium prepares PAs/EAs on how to significantly improve their performance appraisal
scores and improve them sufficiently to move their job role to the next level. The best learning,
networking, inspirational and fun event on your calendar.

2. Objectives:
By the end of the symposium participants will be able to:
The role of the Executive Secretary
o Being prepared to cope with the unexpected
o Planning and organising someone else’s time with skill and sensitivity, when required
How to say "no" without becoming intimidating or aggressive
effectively handle any conflict
solve a problem, calmly and effectively
Understand the role of the Personal Assistant, the skills required and the expectations
senior managers have of their Personal Assistants
Transform limiting beliefs to promote initiative, motivation and confidence
Understand Neuro Linguistic Programming techniques for professional competency
Have an awareness of the importance of emotional intelligence and NLP techniques to build
effective relationships at all levels
To build an effective Executive/PA partnership
Be prepared to take control of your job, and climb the career ladder with confidence
Please Circulate to:
Executive Secretaries/Assistants, Personal Assistants, Administrators and Office Professionals.
Content
In order to achieve the above stated objectives the symposium will cover the following topics:
Day 1 – The Executive Assistant
 Registration, Introduction - Symposium objectives
 The role of the Executive Secretary
o Being prepared to cope with the unexpected
o Planning and organising someone else’s time with skill and sensitivity, when required
o Emotional intelligence and NLP techniques to build effective relationships at all levels
 Diplomacy
Day 2 – Public relations
 Public Relations
 Assertiveness and communication techniques
o Effective communication and the importance of body language

3. o Gain invaluable listening skills, to help you be more responsive and well-organized
o How to successfully deal with difficult people and difficult situations
o How to say "no" without becoming intimidating or aggressive
o How to project an image of self-confidence and professionalism
Day 3 –Team building
 Basis of Team performances.
 How to create great team spirit and constant motivation
 Workplace Relationships
Day 4 – Records and information management
 Records and information management
 Report writing
 Minutes writing
Day 5 - Professional Development plan
 Planning career development
 New technology, networking and self-improvement
 Presentation of awards
 Closing Ceremony
 Departure

4. International Renaissance Centre
7th
Floor KTDA Plaza
Ronald Ngala Street
P.O. Box 17439 - 00100
Nairobi, KENYA
Tel: (+254) 20312008
Mobile: (+254) 20-312008 /711 844 276
Fax: (+254) 20-312133
Email: irc@arcafrica.org
ircafrica@gmail.com
INTERNATIONAL PERSONAL ASSISTANT SYMPOSIUM
15TH SEPTEMBER - 19TH SEPTEMBER 2014, NAIROBI - KENYA
Yes I want to register on:
Tick Normal Booking rate Code Date Cost Per delegate
Symposium IRC (C) 507 15 - 19 SEPTEMBER 2014 US$1000.
EAN Members US$950.
Local Delegate Ksh55,000.
KINDLY FAX THE REGISTRATION FORM BACK TO US
PERSONAL DETAILS
Title Name Surname Department
1
st
Delegate
2
nd
Delegate
3
rd
Delegate
4
th
Delegate
5
th
Delegate
6
th
Delegate
Organisation: ______________________________________________________________
Address: __________________________________________________________________
__________________________________________________________________________
Postcode: _________________________________________________________________
City: ______________________________________________________________________
Tel: ___________________________________ Fax:_______________________________
For Completion by Employer / Sponsor
Signatory must be authorised to sign on behalf of contracting organisation.
Name:................................................................... Position: .......................................................
Signature: ______________________________ Date: ______________________________
Official Stamp
Cancellation.
All cancellation should be made in writing two weeks prior to the event.

5. Confirmation Details
Please contact us before the event if for any reason you have not received written acknowledge of your registration.
Symposium fee
The fee for attending this event includes LUNCH, TEA BREAK REFRESHMENTS and DOCUMENTATION.
Payment
Payments must be made prior to the running of this event. Discount for Network Members. Symposium fee payments
should be made by wire transfer in U.S Dollars into:
International Renaissance Centre,
Account No: 021 2010771800
Swift code: KCOOKENA
Co-operative Bank of Kenya Ltd
Co-op House Branch
Branch code: 11002
P .O. Box 67881 - 00200
Nairobi
Kenya
Visa Requirements
No visa requirement for East African nationals.
Nb. Remember your yellow fever vaccination- please bring your card.
Weather
It is short rains season though distribution is poor. It is also hot so it is better to pack light clothing
Accommodation
1. Hotel Central Park - The cost for a single room is Ksh 3000
Tel +254 020 8007021/2, 316803/4
Fax +254 020 2211431
Email: info@hotelcenralpark.net
Website: www. hotelcenralpark.net
Contact: Reservations Manager
2. The Sandton Palace Hotel Ltd – The cost for a single room is Ksh 3300.
Tel +254 020 2217600/1/2/3, 342101/04/07
Fax +254 020 2212335
Email: info@sandtonhotels.coke
Website: www.sandtonhotels.co.ke
Contact: Reservations Manager
3. Ambassadeur hotel - The cost for single room at negotiated rate is Ksh 3000.
Tel: +254 020 2211827,
Mobile: +254 724 259829.
Contact: Reservations Manager
4. Grand Holiday Hotel – The cost for single room Bed and Breakfast is Ksh 2000.
Tel: (254) 07 22 39 90 06
Contact: Reservations Manager
5. Flora Hostel -It is located outside the CBD you have to take a taxi. Single self contained room full board is Ksh 2800/=,
single non inclusive of meals. Tel +254 020 - 2723013/2723087
Airport Transfer
Airport transport US$20 to US$30).

6. Ways to Register
Online: Send an email to irc@arcafrica.org / ircafrica@gmail.com
By mail: International Renaissance Centre
7
th
Floor KTDA PLAZA
P.O. Box 17439 - 00100, Nairobi,
Kenya
By phone: (+254) 20-312008
By fax: (+254) 20-312133
Mobile: (+254) 711 844 276
Mobile: (+256) 772453915 Uganda
Mobile: (+265) 995711728 Malawi
Mobile: (+260) 977456832 Zambia