2. Introduction
At Advertron, we provide outsourced/white-labeled staffing solutions to support your business. We provide quality innovation, with excellent customer service at a price you can
afford. Although our focus may be wide, we remain task focused and continue to deliver to a global clientele base.
Together with our clients we focus to develop customised solutions which offer agile methodology so our clients can quickly respond to the ever-changing world. As part of our
experience in business development and the use of different methodologies, our development teams work according to a well-defined process. This well-defined process allows us
to manage our projects and product development using iterative incremental practices. The use of this practice significantly increases productivity and reduces redundancy.
Advertron is dedicated to hiring some of the most creative and innovative staff in the field.
We have an amazing wealth of experience, wisdom, and insight to most businesses. We have achieved unprecedented successes, not only because we have great people, but
because we work as a team and collectively perform at a high standard….
Our solutions include:
• Web Development
• IT Support
• Business Intelligence
• Call Centres
• Graphics Designers
• Project Managers
• Virtual Assistants
If you have any specific requirements just ask us. We have offices and teams where we can always slot in additional staff and services.
3. OUR SERVICES
Our team of skilled developers
can assist on short term and
long term projects on almost
any platform and language.
Web Development
No app is too big or too small
for our team. We’ve been
building and supporting apps
for many functions and
purposes. We provide Testers
also.
Mobile/Software Web Marketing & Graphics
Through research and analysis
our BI analysts improve the
visibility of organisational
operations and financial status,
for clients to better manage
their businesses.
Business Intelligence
Specialising in SEO, PPC, Social
Media, Web Design, Email
Marketing and Analytics. We
provide integrated online
marketing solutions for small
medium and large businesses.
At Advertron, we deliver exceptional service capabilities and industry leading solutions.
Looking for IT or customer
support. We have the
capability and resources to
support hundreds of calls per
day, both inbound and
outbound.
Call Centre/IT Support
4. OUTSOURCING BY INDUSTRY
We provide staffing solutions to many industries, however can cover almost any industry
Healthcare Real Estate
E-Commerce
IT
Manufacturing
Finance
Oil & Gas
Taxi
Charity
Medical
etc
5. OUTSOURCING QUICK FACTS
Here are some quick facts about outsourcing
1. Increased Speed of Delivery
• With improved efficiency, deliver tasks and projects faster.
• Your business continues even if your office is closed on weekends and public holidays.
• Small, medium and large tasks can be managed.
• Receive daily updates of tasks and activities.
2. More Management Time
• When everything is done internally it is possible that some core competencies aren’t given as much attention as needed.
• By outsourcing routine activities, admin tasks or even specialist tasks, you can focus more on core functions to progress your projects and business.
3. Ease of Employment Handling
• Although you are in direct communication with the staff, you can choose to manage the staff or leave it to us.
• In the event there are any issues, we replace the individual immediately.
6. BENEFITS OF OUTSOURCING
There are many benefits of outsourcing, here are the most common
1. Higher Returns on Investment
• Pay for a service rather than an employee - With cost effective labour companies can save money to invest in other areas.
• This can result in higher sales and revenues.
• No Superannuation
• No overtime or penalty rates
• No holiday pay
2. Compliance
• Security of dealing with an Australian registered company.
• Apart from a service contract, you don’t have any employment processes to follow.
• No need to worry about Fairwork Governance, unions or unfair dismissal cases.
3. Improved Efficiency
• You choose from a pool of specialists who meet your criteria who are available 24x7.
• Backfill staff
• Use in times of emergency
7. BENEFITS OF OUTSOURCING (CONT)
There are many benefits of outsourcing, here are the most common
4. Increased Speed of Delivery
• With improved efficiency, deliver tasks and projects faster.
• Your business continues even if your office is closed on weekends and public holidays.
• Small, medium and large tasks can be managed.
• Receive daily updates of tasks and activities.
5. More Management Time
• When everything is done internally it is possible that some core competencies aren’t given as much attention as needed.
• By outsourcing routine activities, admin tasks or even specialist tasks, you can focus more on core functions to progress your projects and business.
6. Ease of Employment Handling
• Although you are in direct communication with the staff, you can choose to manage the staff or leave it to us.
• In the event there are any issues, we replace the individual immediately.
8. OUTSOURCED WORKFORCE
Here are the visa options and occupations for which you can sponsor from overseas
Visa Options
Occupations
Employer Nomination Scheme (subclass 186)
Training visa (subclass 407)
Skilled Nominated visa (subclass 190)
Skilled Independent visa (subclass 189)
Computer Network and Systems Engineer, Network Administrator, Network Analyst, ICT Support and Test Engineers
nec, ICT Support Engineer, ICT Support Technicians nec, ICT Systems Test Engineer, ICT Trainer, Computer Network and
Systems Engineer, Employer Nomination Scheme (ENS) visa (subclass 186)
9. IT OUTOUSRCING SCENARIOS
Here are a number of ideas how outsourcing can help support and grow your business
Website, Mobile and Software
• Hire your own developer/s, to develop and manage your platforms.
IT Support
• Email or pick up the phone and call your own remote support team to login and fix your PC issues. Network, Server desktop support also available.
• Service Desks can use outsourcing to support absenteeism, after hours and weekend support.
Business Intelligence
Research, gather and centralise data to gain a birds eye view to identify areas for improvement, determine market position, measure product viability,
gauge supply and demand, spot sales opportunities, improve lead generation and learn customer behavior. Streamline business processes and become
more efficient.
• Banking – Business Intelligence services in Banking.
Other Staff
• We can also provide Project Managers and testers to provide full management of projects.
You have the flexibility to set your days and hours. Staff can be available 24hours 7 days a week.
10. CALL CENTRE SUPPORT SERVICES
We offer a complete range of tailored support options for each client
Technical Support
Monitor Shipping
& Delivery
Accounting, Invoicing
& Payments
Manage Customer
Orders & Refunds
File Claims
Sales & Marketing Data Entry
Outbound Surveys Voicemail Service Debt Collection Wake Up Call Services
Appointment Setting
11. CALL CENTRE SCENARIOS
Here are a number of ideas how a personal call centre can help support and grow your business
Customer Support Centre
• Retailers - Provide your customers a central support centre where they can place orders, process refunds/returns, track orders and more
• Charity Organisations - can hire agents to call for donations. EG: firefighters, breast cancer, police
• Fund Raisers - can work with us to raise money for their events
• Real Estate Agencies - booking such as site viewings, appraisals, enquiries
• Personal Assistant - Have your very own PA to book your travel, hotels, reservations and more
• Appliance Repair - 24X7 Emergency calls – determine and pass on actual emergencies
• Professional Services - customer support and back office support
12. SPONSORED - ELIGIBLE SKILLED OCCUPTATIONS
Want to sponsor from overseas? We can manage the process with our immigration team or yours
Visa Options
Occupations
Employer Nomination Scheme (subclass 186), Training visa (subclass 407), Skilled Nominated visa (subclass 190), Skilled
Independent visa (subclass 189)
Computer Network and Systems Engineer, Network Administrator, Network Analyst, ICT Support and Test Engineers
nec, ICT Support Engineer, ICT Support Technicians nec, ICT Systems Test Engineer, ICT Trainer, Computer Network and
Systems Engineer, Employer Nomination Scheme (ENS) visa (subclass 186)
13. OUR CERTIFICATIONS
We aim to meet the highest standards, therefore our staff are trained accordingly.
Managers
Developers
• Leadership training
• ITIL
• ITIL
Support Centre Staff
Developers
• Customer service training
• Phone handling techniques
• ITIL
15. OUR TOOLS
Our team uses many tools, here are some of the most common ones
16. PLATFORMS
We offer a comprehensive list of reporting metrics from our Customer Contact Centres
Anything else? Just ask
17. MARKETING & GRAPHICS
Social Media is never ending, here are just some of the products and tools we use to manage client projects
Anything else? Just ask
18. CALL CENTRE REPORTING
We offer a comprehensive list of reporting metrics from our Customer Contact Centres
First Call Resolution
Call Completion Rate
Call Handling Time Call Abandoned Rate Speed To Answer
Agent Utilisation Call Adherence
Daily Reporting Weekly Reporting Monthly Reporting
Call Monitoring &
Recording
Service Level
19. CALL CENTRE COMMUNICATION METHODS
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Live Chat Phone
EmailOnline
20. OUR MANAGEMENT TEAM
The Team behind the
Michael has over 13 years in
managing outsourced teams
and projects.
MICHAEL THANDI
CEO
Rahul is in charge of a team of
10 developers who manage
various web, software and
mobile applications.
RAHUL MER
Applications Manager
.
ABHISHEK RATHORE
Web Services Manager
Leah runs the In/out bound
Customer Support office and is
in charge of a team of 30
telephone support staff
LEAH ALICO
Call Centre Manager
Abhishek and his team of 6
work on on web development
projects.
Taberez heads up the IT
Support Centre and Business
Intelligence with his team of
20 staff.
TABREZ SHAIKH
IT Support Manager
21. OUR AWESOME TEAM
No matter how near or far, our team is awesome!
All staff work in team environments and are supervised to ensure rosters and projects are adhered too.
22. OUR CLIENTS
Our diverse global client portfolio range from small to large in size and across many industries
23. OUTSOURCE OFFICE SPECIFICATIONS
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Internet connection
of 10Mb-200mbs
Typing speed of
55 – 70 WPM 24 x 7 Operation
Easily scale up or down
Staffing needs
Professional
Atmosphere
High standard
of English
High morale
Low absenteeism
Regular training &
Structured teams
24. OUR CONTACT
Feels good to contact us!
THANKYOU
Development Office
16, Bajrang Nagar
Kota, Rajasthan
India
324001
Head Office
18 Withers St.
Sunshine Victoria
3023
Australia
Customer Call Centre
16, Bajrang Nagar
Near Pragati Public
Kota, Rajasthan
324001
Development Office
5/50, 5th Puliya,
Jodhpur, Rajasthan
India
342008
IT Support Centre
204 NIBM Rd,
Kausar Baugh, Pune
Maharashtra
411048
25. PRICING
Website, Mobile and Software
• Full time developers are available from $700USD/month. Based on the project requirements the standard fee may change. E.g. 24 hours staff
• Web Project Managers are available from $900USD/month
IT Support
• Remote IT support staff are available from $15USD/hour. They can be hired individually or as a team to serve a 24 hour operation.
Business Intelligence
• Business intelligence projects are charged on the requirements
Other Staff
• Test Analysts are available from $15USD/hour
• Virtual Assistants are available from $10USD/hour
• Full time Graphics designers are available from $600USD/month
• Social Media Marketing staff are available from $500USD/month
You have the flexibility to set your days and hours. Staff can be available 24hours 7 days a week.
26. Thank You
To discuss your requirements call or Whatsapp Michael Thandi on +61 432 418 546
