The document discusses high impact initiatives at a university to improve operational systems, increase accountability, and strengthen communication. It identifies areas that previously lacked sustainability, accountability, and compliance. New initiatives include implementing standardized best practices, developing key performance metrics and monitoring tools, and providing regimented communication training. Graphs show admissions and career services performance improving after implementing goals, accountability, and tools like weekly flash reports and a run rate calculator. The document outlines 2015 projects to standardize policies, provide training, develop metrics, monitor benchmarks, and launch employer and student engagement initiatives.

1. S
HERITAGE OPERATIONS
“Going through the Motions to Making the
Waves”

2. S
Admissions, Academics, Career Services
High Impact Initiatives
• Implementation of sustainable,
effective operational systems (best
practices)
• Increase accountability, develop key
performance metrics and monitoring
• Regimented communication and
“tradecraft” training
• Heightened Attention to Regulations
Area of Opportunity
• Antiquated processes lacking
sustainability
• Low level accountability and
follow through
• Lack of communication and
training
• Compliance Gray Area

3. S
Admissions
Performance
March April May June
Budget 349 234 226 237
Actual 382 281 212 257
0
50
100
150
200
250
300
350
400
450
Quarter 2
Still in Progress

4. S
Admissions
• Training
• Goal Setting and Goal Attainment
• Culture Building
• Positive Accountability
• Metrics Focused Communication
• Modified Staffing Ratios

5. Career Services Performance
(month)
CAMPUS Week Ending 4/10/15 Week Ending 5/8/15 Variance
Grad No. Percentage Grad No. Percentage
COLUMBUS 180 30% 204 39% + 9%
DENVER 120 51% 137 55% + 4%
FORT MYERS 236 44% 268 52% + 8%
JACKSONVILLE 75 31% 84 38% + 7%
KANSAS CITY 208 47% 224 55% + 8%
LITTLE ROCK 175 34% 194 38% + 4%
OKLAHOMA CITY 198 52% 217 58% + 6%
WICHITA 124 49% 142 53% + 4%
TOTAL 1316 43% 1470 49% + 6%
• Campus Increases range from 4% - 9%
• Though additional graduating class hit, there was not a slip in statistics

6. Career Services
Accountability and Performance
Monitoring
• Week to Week Flash Report
• Weekly Benchmark Calculations
• Run Rate Calculator – Placements, Job Orders, Interviews
• Campus Action Plans
• Weekly Meeting – Standard Agenda

7. Monitoring:
Revised Weekly Flash Report

8. Performance Tools:
Run Rate Calculator
Calculator for placement, job order
and job interview run rates

9. 2015 Projects
Strategic and Tactical
Initiatives
S Standardize Policies and
Procedures
S Develop On Boarding and
On Going Training
S Develop Key Performance
Metrics
S Develop Monitoring/
Benchmarking tools
S Develop Recognition
Program
S Staffing Methodology
Employer Development
Initiatives
 Develop National and
Local partnerships for
direct hires and
externships
 Develop Training program
for aggressive employer
outreach
 Develop Marketing/
Branding Employer
focused
Student Engagement
Initiatives
 OptimalResume
implementation
 Develop Student
Experience Touchpoint
 Re-Develop Graduation
Consultation methodology
 Develop Program
Workshops
 Develop Student Delivery
Workshops

10. ACADEMICS
• VP of Academic Affairs, Denise Cannata
• Policies and Procedures
• Curriculum Updates
• Curriculum/ Program Reviews
• Opening lines of Communication
• Compliance