Building a Lean Enterprise: Navigating the Common Obstacles to Success
Increasing ROI in the Adopt a Program
1. INCREASING ROI IN THE ADOPT-A-PROGRAM
Josué Diaz
KTB Conference
June 21, 2016
2. INCREASING ROI IN THE ADOPT-A-PROGRAM
Presentation Expectations
• You will hear a story designed to demonstrate
how to conduct a program review that increases
the SROI of an Adopt-A-Program.
• You will understand ROI and performance
measures and how to handle ROI based
conversations.
3. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Andrea Smith – Education Specialist
Special Programs, Recycling Educator, Finance,
Keep Allen Beautiful Support Staff, and All Round
Care bear
Background: 15 years working for the City and
environmental education, 5 years at TCEQ, Water
Conservation
4. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Andrea Smith – Education Specialist
5. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Josué Diaz – Education Specialist
Manage Adopt-A-Program, Statistics, HHW,
Chemical Reuse Center, and Keep Allen Beautiful
Support Staff
Training: Education, Human Resources, and
Statistical Analysis of the Efficiency of
Manufacturing, Production, and Workforce
Performance
6. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Josué Diaz – Education Specialist
7. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Josué Diaz – Education Specialist
8. INCREASING ROI IN THE ADOPT-A-PROGRAM
Introduction
Donna Kliewer – Solid Waste Manager
10. INCREASING ROI IN THE ADOPT-A-PROGRAM
Last Year’s
Session
Thank You Kent Boring
from Keep Denton
Beautiful and Keep
Texas Beautiful
Thank You Martha
Cavazos Fipps from the
City of McKinney
12. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
13. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
14. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
15. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
16. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
Reasons
Could not find submittal link
Expectations not enforced
Lost of paper records
Supply request confusion
Loss of supplies
Inactive groups
Groups do not care
Not completing cleanups
Not submitting stats
17. INCREASING ROI IN THE ADOPT-A-PROGRAM
The Business of Performance
Measures
Reasons Support
Could not find submittal link Email/Phone Interviews
Expectations not enforced Email/Phone Interviews
Lost of paper records Record Keeping/Interviews
Supply request confusion Email/Phone Interviews
Loss of supplies Record Keeping
Inactive groups Record Keeping/Interviews
Groups do not care No Data Support
Not completing cleanups Record Keeping
Not submitting stats Record Keeping/Interviews
18. INCREASING ROI IN THE ADOPT-A-PROGRAM
Intervention Strategies
Problems Identified
• Statistics
– Submission Confusion
• Communication
– Keeping Up-To-Date Contact Information
• Contract Renewals/New Adopters
– When & How This is Completed
• Supply Management
– Check Out Procedures
– Check In Procedures
– Cost/Loss
• Behavioral
– Setting Expectations & Enforcement
19. INCREASING ROI IN THE ADOPT-A-PROGRAM
Intervention Strategies
Problems Identified Intervention Strategy
• Statistics New Website
– Submission Confusion
• Communication Constant Contact
– Keeping Up-To-Date Contact Information
• Contract Renewals/New Adopters Contract Update
– When & How This is Completed
• Supply Management Formal procedures
– Check Out Procedures
– Check In Procedures
– Cost/Loss
• Behavioral Retraining Adopters
– Setting Expectations & Enforcement
24. INCREASING ROI IN THE ADOPT-A-PROGRAM
Intervention Strategies
Problems Identified Intervention Strategy
• Statistics New Website
– Submission Confusion
• Communication Constant Contact
– Keeping Up-To-Date Contact Information
• Contract Renewals/New Adopters Contract Update
– When & How This is Completed
• Supply Management Formal procedures
– Check Out Procedures
– Check In Procedures
– Cost/Loss
• Behavioral Retraining Adopters
– Setting Expectations & Enforcement
25. INCREASING ROI IN THE ADOPT-A-PROGRAM
Performance Metrics
Categories 2015 2016 Projection
Groups: 87 37
Expected Cleanups: 348 148
Total Actual Cleanups: 99 72 130-144
Total Service Hours: 3,488 1,091 2,500
Total Volunteers: 1,588 1,204 2,200
Total Miles: 134 124 220
Total LBS: 11,502 9,618 19,236
26. INCREASING ROI IN THE ADOPT-A-PROGRAM
Adopt-A-Program Statistics
Categories 2015 2016 Projection
Performance Rate: 28.4% 97.3% 194.6%
Staff Cost: $34,310 $21,443
SROI Economic Impact: $89,968 $58,750 $117,500
28. INCREASING ROI IN THE ADOPT-A-PROGRAM
What’s Next?
Phase I: Performance Analysis
Phase II: Retraining and Intervention Strategies
Phase III: Expansion of Adoption Groups
29. INCREASING ROI IN THE ADOPT-A-PROGRAM
Community Success
30 % of the total cleanups were completed by non-contracted
community members.
This is an indication that Allen has a healthy community base
that has bought into our mission.
30. INCREASING ROI IN THE ADOPT-A-PROGRAM
Final Stats Observation
Thought Starter: When I look at the stats I’m reminded that while
stats are important they are only one part of what you need to have
a successful program…
31. INCREASING ROI IN THE ADOPT-A-PROGRAM
Final Stats Observation
Thought Starter: When I think back at my office and what I’ve learned over
the last year and half, I see how things like stats are only a tool to connect
with people.
32. INCREASING ROI IN THE ADOPT-A-PROGRAM
Final Thought
Return on Investment (ROI) and Social Return on
Investment (SROI) are important metrics to
understanding how to improve your program. More
importantly, they’re tools in gaining the trust of
people.
SROI ~> Trust ~> Connections ~> Success
33. INCREASING ROI IN THE ADOPT-A-PROGRAM
Contact Information
Josué Diaz
City of Allen
Keep Allen Beautiful
Jdiaz@cityofallen.org
Office: 214.509.4555
