Share2B SugarCRM Connector

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Share2B is an enterprise social network (ESN) software that combines social networking features with traditional business applications like CRM to allow knowledge workers to better collaborate across locations. The document discusses how ESNs can address limitations of email and separate collaboration tools by integrating social features into existing business processes. It provides statistics on enterprise adoption of ESNs and describes the SugarCRM connector that allows SugarCRM users to connect their CRM data and activities to Share2B's social networking and collaboration features.

SugarCRM + Share2B = ESN

Getting Social

March 2013

© Share2B Inc. – SugarCRM 2013/03

About Share2B

Share2B is an Enterprise
Social Network (ESN)
Software.

Commonly ESNs very often
are described as "Business
Facebook" or "Google+ for
companies".

But at the end it is much more!

© Share2B Inc. – SugarCRM 2013/03

Enterprise Social Network

© Share2B Inc. – SugarCRM 2013/03

Social Network or Enterprise Social
Network?

SN Social Network

ESN Enterprise
Social Network

Social
Business
Enterprise 2.0
Social Software Solution
Social Communities
Intranet Business Intranet
Solution
Social Business Suite
Social
Social Sales Business
Software Social
Collaboration

© Share2B Inc. – SugarCRM 2013/03

Impact Social Media Revolution

800 million
Facebook users
with over 100
billion
connections
500 million sold 300 million
SmartPhones Twitter users
versus 420 with over 1
million sold PCs billion tweets
in 2011. over 4 days.

Social
Revolution

Source: Comscore, Forrester Research

© Share2B Inc. – SugarCRM 2013/03

Current Situation

Knowledge workers are hindered "Oldschool communication" is
by "oldschool communication" just not ready for modern
methods to collaborate in: demands:

sharing ideas Communication via email is limited.
giving feedback Intranet systems are not integrated
answering questions into CRM or ERP processes.
working together Individual software is not user
sharing knowledge friendly.
self organizing No mobile components.
with their colleagues.

© Share2B Inc. – SugarCRM 2013/03

Enterprise Social Network

75%
of all companies on
enterprise level will use
or have a vet ESN in
2013.
40%
37% of all it decision
of all enterprise
makers plan to setup or
companies will
extend a given
implement an ESN until
collaboration tool.
2015.

Social
Business
Potential

Source: Gartner, McKinsey

© Share2B Inc. – SugarCRM 2013/03

Be connected

Sales
IT
Vendors

Customers HR

Marketing
Support

CEO
Partners
PR

© Share2B Inc. – SugarCRM 2013/03

Work in different locations

62%
of all employees in
enterprise
companies work in

different
locations.

Quelle: Forrester Research

© Share2B Inc. – SugarCRM 2013/03

Share2B + SugarCRM

© Share2B Inc. – SugarCRM 2013/03

CRM meets Collaboration

CRM ESN
Address - Mgmt. People & Groups
Activity - Mgmt. Knowledge
Opp.- Mgmt. Documents & Files
Ticket - Mgmt. Apps
Quote - Mgmt. Intranet, Extranet
… …

formal, hierarchichal informal, team based

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Homepage

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Menu & Newsbar

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Follow Sugar Objcects

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Groups

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
People

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Intranet / Pages / Announcements

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Search

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Apps – Social Example App (facebook & twitter)

© Share2B Inc. – SugarCRM 2013/03

SugarCRM Connector
Administration

© Share2B Inc. – SugarCRM 2013/03

Share your Business.
www.Share2B.com

USA Germany
800 Casey Key Rd, Ludwig-Erhard-Str. 14
Nokomis, FL 34275 34131 Kassel

partners@share2b.com
www.share2b.com

© Share2B Inc. – SugarCRM 2013/03

Socialite Engage, a social media engagement platform designed specifically for those in the financial services industry. Given the strict rules and federal regulations that govern the financial services sector, Socialite Engage has been built to flexibly manage inbound and outbound content and conversations via popular social media channels such as LinkedIn, Facebook, and Twitter while providing message archiving controls to maintain compliance.

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Share2B SugarCRM Connector

2. About Share2B Share2B is an Enterprise Social Network (ESN) Software. Commonly ESNs very often are described as "Business Facebook" or "Google+ for companies". But at the end it is much more! © Share2B Inc. – SugarCRM 2013/03

4. Social Network or Enterprise Social Network? SN Social Network ESN Enterprise Social Network Social Business Enterprise 2.0 Social Software Solution Social Communities Intranet Business Intranet Solution Social Business Suite Social Social Sales Business Software Social Collaboration © Share2B Inc. – SugarCRM 2013/03

5. Impact Social Media Revolution 800 million Facebook users with over 100 billion connections 500 million sold 300 million SmartPhones Twitter users versus 420 with over 1 million sold PCs billion tweets in 2011. over 4 days. Social Revolution Source: Comscore, Forrester Research © Share2B Inc. – SugarCRM 2013/03

6. Current Situation Knowledge workers are hindered "Oldschool communication" is by "oldschool communication" just not ready for modern methods to collaborate in: demands: sharing ideas Communication via email is limited. giving feedback Intranet systems are not integrated answering questions into CRM or ERP processes. working together Individual software is not user sharing knowledge friendly. self organizing No mobile components. with their colleagues. © Share2B Inc. – SugarCRM 2013/03

7. Enterprise Social Network 75% of all companies on enterprise level will use or have a vet ESN in 2013. 40% 37% of all it decision of all enterprise makers plan to setup or companies will extend a given implement an ESN until collaboration tool. 2015. Social Business Potential Source: Gartner, McKinsey © Share2B Inc. – SugarCRM 2013/03

9. Work in different locations 62% of all employees in enterprise companies work in different locations. Quelle: Forrester Research © Share2B Inc. – SugarCRM 2013/03

11. CRM meets Collaboration CRM ESN Address - Mgmt. People & Groups Activity - Mgmt. Knowledge Opp.- Mgmt. Documents & Files Ticket - Mgmt. Apps Quote - Mgmt. Intranet, Extranet … … formal, hierarchichal informal, team based © Share2B Inc. – SugarCRM 2013/03

21. Share your Business. www.Share2B.com USA Germany 800 Casey Key Rd, Ludwig-Erhard-Str. 14 Nokomis, FL 34275 34131 Kassel partners@share2b.com www.share2b.com © Share2B Inc. – SugarCRM 2013/03

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