Gavin Jones and Lee Marshall of Salesforce's Financial Services Team present on how FinServ businesses need to transform into Social Enterprises. This deck also has some excellent case studies by Andrew Murrell of Commonwealth Bank of Australia (CBA) who is the General Manager Digital and Social Marketing, Scott Gunther, the Senior Manager, Proposition
Cloud Computing and CRM for Real Estate - remarkto #14 - June 4th 2012George O'Neill
remarkto #14 was held on June 4, 2012 - Toronto's Largest Discussion Group About Leading and Best Practices in Real Estate Marketing. Andre Ramsarran, Principal Sales Engineer from Salesforce.com, presented about Cloud Computing and CRM. To learn more see http://www.remarkto.ca for past and future events.
Open Networks, Trusted Clouds: Peter Coffee at Cloud Expo 7 Nov 2011Peter Coffee
Beyond cloud as IT replacement, to cloud as assumed environment for radical acceleration of business process and global expansion of customer community
B2B Social Media - Moving Beyond the Hype (iStrategy San Francisco)Impact Interactions
B2B social media best practices and examples from our clients Cisco, NetApp, and SAP presented at the iStrategy meeting in San Francisco on April 5, 2011.
The Social Media Solution for better customer value and growth. Featuring:
Charlie Wood, Area Vice President Salesforce Radian6, Matt Kendall, Digital Communications Strategist, One Green Bean, Jamie Madden, Creative Director, Circul8, Nahji Chu, CEO, Miss Chu
Cloud Computing and CRM for Real Estate - remarkto #14 - June 4th 2012George O'Neill
remarkto #14 was held on June 4, 2012 - Toronto's Largest Discussion Group About Leading and Best Practices in Real Estate Marketing. Andre Ramsarran, Principal Sales Engineer from Salesforce.com, presented about Cloud Computing and CRM. To learn more see http://www.remarkto.ca for past and future events.
Open Networks, Trusted Clouds: Peter Coffee at Cloud Expo 7 Nov 2011Peter Coffee
Beyond cloud as IT replacement, to cloud as assumed environment for radical acceleration of business process and global expansion of customer community
B2B Social Media - Moving Beyond the Hype (iStrategy San Francisco)Impact Interactions
B2B social media best practices and examples from our clients Cisco, NetApp, and SAP presented at the iStrategy meeting in San Francisco on April 5, 2011.
The Social Media Solution for better customer value and growth. Featuring:
Charlie Wood, Area Vice President Salesforce Radian6, Matt Kendall, Digital Communications Strategist, One Green Bean, Jamie Madden, Creative Director, Circul8, Nahji Chu, CEO, Miss Chu
Social Media Governance, Tools and Employee CertificationDell Social Media
Presentation on Dell’s experience with employee training, governance and tools, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Embedding Social Media to Become a Better Business via TrainingDell Social Media
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees company wide.
Listening and engaging in the digital marketing ageDell Social Media
A Forrester Consulting Thought Leadership Paper Commissioned By Dell. Companies Progress Their Customer-Centric Approaches And See Positive Business Outcomes
Social Media and the Energy Industry May 2012DEER digital
This presentation come from DEER digital's May Breakfast Briefing on Social Media and the Energy Industry. Sparked by the vast contrast between BP’s management of the Deepwater Horizon Oil Spill and the Total Elgin Gas Leak, it is clear that the public demands communication on these channels. In this presentation we examine to what degree the energy industry has embraced social media, with key learnings for the future.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012.
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
In recent years, Social Media has grown from a simple conversation platform to an essential business tool providing a rich repository of unbiased feedback for organizations throughout the world. It is imperative that insurance leaders tune in, listen and learn to profit from the insights social media can provide regarding their brand, products, customers, services, competitors, and ways to innovate to satisfy the market.In this presentation, you will learn how most successful executives are leveraging this unprecedented tool to acquire and retain new customers and drive growth even in these times
CGU eBusiness Presentation NIBA 2011 - Your Customers are Digital, So Why Isn...Scott Gunther
CGU eBusiness Presentation at 2011 NIBA Convention: "Your Customers are Digital, So Why Isn't Your Marketing?". Intertwined the Social & Digital themese with Pete Williams, CEO from Deloitte Digital.
Social Media Governance, Tools and Employee CertificationDell Social Media
Presentation on Dell’s experience with employee training, governance and tools, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Embedding Social Media to Become a Better Business via TrainingDell Social Media
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees company wide.
Listening and engaging in the digital marketing ageDell Social Media
A Forrester Consulting Thought Leadership Paper Commissioned By Dell. Companies Progress Their Customer-Centric Approaches And See Positive Business Outcomes
Social Media and the Energy Industry May 2012DEER digital
This presentation come from DEER digital's May Breakfast Briefing on Social Media and the Energy Industry. Sparked by the vast contrast between BP’s management of the Deepwater Horizon Oil Spill and the Total Elgin Gas Leak, it is clear that the public demands communication on these channels. In this presentation we examine to what degree the energy industry has embraced social media, with key learnings for the future.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012.
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
In recent years, Social Media has grown from a simple conversation platform to an essential business tool providing a rich repository of unbiased feedback for organizations throughout the world. It is imperative that insurance leaders tune in, listen and learn to profit from the insights social media can provide regarding their brand, products, customers, services, competitors, and ways to innovate to satisfy the market.In this presentation, you will learn how most successful executives are leveraging this unprecedented tool to acquire and retain new customers and drive growth even in these times
CGU eBusiness Presentation NIBA 2011 - Your Customers are Digital, So Why Isn...Scott Gunther
CGU eBusiness Presentation at 2011 NIBA Convention: "Your Customers are Digital, So Why Isn't Your Marketing?". Intertwined the Social & Digital themese with Pete Williams, CEO from Deloitte Digital.
CGU Insurance presented at the 2014 ANZIIF Industry Insights Convention in Queensland on 28th July 2014. Focus was on how to change & evolve insurance distribution & marketing models to respond to emerging customer behaviour & technology
Bringing Order to Chaos - CGU Insurance at NIBA 2013Scott Gunther
How do businesses adapt and bring order to chaos in this emerging world of digital and technology, and apply this to be successful into the future? CGU Insurance completed a dynamic presentation on this topic at the 2013 NIBA Conference for Insurance in Melbourne in October 2013
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
A presentation from the Salesforce Dreamforce 2012 conference, showing how service is the new marketing. The presentation offers best practices for social support from Deloitte and from Symantec.
Getting the most out of the Salesforce.com Foundation program.
Slides from the Cloudforce Essentials Dublin nonprofit breakout session held on 28th June 2012
May 2010 webinar featuring Toby Ward from Prescient Digital Media and Dan Latendre from Igloo Software.
View the webinar video here: http://bit.ly/dbCEwy
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Cloudforce Sydney 2012 - Social Enterprise for Financial Services
1. Social Enterprise™ for Financial
Services
Gavin Jones - Sales Director, Financial Services A/NZ
Lee Marshall - Principal Sales Engineer, Financial Services A/NZ
in/glsjones
2. Ten Year Computing Cycles
10X more users with each cycle
2010’s
Social
2000’s Revolution
1990’s Mobile
1980’s Desktop Cloud
Client/Server Cloud Computing
1970’s Mini
1960’s Computing Computing
Computing
Mainframe
Computing
Data Business Process Web Mobile Social
Management Logic Apps Automation Apps Apps Apps
Apps Apps
3. Financial Services No Different
Social &
Mobile
Currency
Online Banking
ATMs and and Electronic
Inter-bank Payments
Bricks and Exchange
Mortar
Banks
Trusted, Local Automation, Self-Service, Real-time,
Personal Depersonalization Paperless Interactive
4. We’re In a Time of Change
Click here to add bullets
5. Social is Shaking Up The Financial Services
Industry
60,000
130,000 followers
6. Social is Revolutionary
Molly Katchpole
22-year old nanny from Washington, D.C.
Protests $5/month banking fees
7. The Social Divide: Clients and Companies
Your clients and What about
employees are social. your company?
9. Delight Customers and Employees In New Ways
Product Social
Employee Social Network
Network
Social Pro le
Collaborate Product
Work
SOCIAL
ENTERPRISE Engage
Extend Listen
Sell Publish
Service
Customer Social Network
10. Examples: Global
More than 5,000 Financial Services firms use salesforce.com
11. Examples: Australia/NZ
Banking Institutional & Markets
General Insurance Life / Health Insurance Wealth Management
12. Demo Introduction
• Social Customer Profile for a personalized customer experience
• Providing social insights in a scalable way
• Employee productivity through social business processes
• Radian6 for social analysis and customer engagement
Product Social
Employee Social Network
Network
Social Pro le
Collaborate Product
Work
SOCIAL
ENTE PR
R ISE Engage
Extend Listen
Sell Publish
Service
Customer Social Network
13. Introduction to Panelists
CBA – Andrew Murrell – General Manager
Digital and Social Marketing
CGU – Scott Gunther – Senior Manager,
Proposition Development
SFDC – Craig Poynton – Strategic
Engagement Manager, Customers For Life
15. CommBank Online
#1 #1 53% #1 & #2
Online banking In the youth of all payments itunes apps
segment
#1 Leading Mobile
Apps across
1st Leading
contactless
Social & Real-time
platforms merchants
Facebook banking
>6.5m >2.0m Relationship #1 Contactless
customers customers on with 1 in 2 (5M PayPass
online mobile Australians enabled cards)
15
16. 13 hours 1 out of 8 25% of 20,000,000
of video
uploaded to
YouTube every
Married
couples met
Americans
watched a
short video on
join Facebook
fan page
4th
Most Twitter
online every day
minute their phone… Users
Twitter
830,000+
2/3 Growing
join 48% 9 in 10 67,000+
join LinkedIn
of internet at 1382%
Facebook sharing Seeking
users visit opinions of daily
daily
Growth content
social others
networks per year
Facebook 25,000, 000,000
2nd
items shared by
Facebook users
800,000,000
people on
Facebook
30% 38%
every month on facebook Interacted
most popular (per day) with a brand
website in 50% visiting daily
Australia
16
17. Why do we care about Social Business?
• Increasingly customer experience with a brand is being driven through content
and social recommendation engines.
• Leadership in paid and natural search is becoming a prerequisite to
commercial success (80% of customer purchase journeys start with an online
search).
• CBA is the most searched term in financial services in Australia but the impact
of social results on those searches is only just beginning.
• By embracing social media platforms, technologies, communities and cultures
we CAN drive staff engagement, customer satisfaction and shareholder value.
18. CommBank Social in 2012
Leveraging the internal audience
Continue to build the Social platform
Social Support to increase efficiency of scaling online & mobile.
Reduce overall cost of service and support
Improve merchandising of products on mobile devices and web.
Increase customer feedback & input
Embrace social BI and analytics to increase MFI through targeting of
social activity
Continue to build and market to communities of interest
22. CGU Insurance
Australia’s largest regional & rural insurer
Major provider of SME & Corporate insurance
Major provider of Workers Compensation insurance
~8% of total Australian general insurance market
~14% of total Intermediated general insurance market
Annual Gross Written Premium >$A2.4bn
28. Social Media 2012
1 Becoming a truly social enterprise – internal & external
2 Gain valuable business insights by listening intelligently
3 Crowdsourcing fresh ideas from biggest influencers
4 More than just text – expanding interactive media
5 Using social in a crisis to turn the frustrated into fans
6 Enhancing metrics & measures to align to business goals
7 Developing targeted lead generation programs
29. Social Enterprise
CGU Social Enterprise
Customer
A
Product
Digital A
Customer
Intermediaries Product
B State
B Product
Product C
Broker
D Groups
CGU External Collaboration
CGU Social Media Monitoring
32. Craig Poynton - Senior Manager Solution Delivery
Joined Salesforce in September 2007 after spending a number of years
with CapGemini in the UK as well as some time contracting. Has worked
for Salesforce in New Zealand, Thailand and now based in Sydney.
FinServ Vertical lead in Asia Pacific for Consulting
Experience in both IT and Business in Financial Services. Previous
incarnations have been IFA, Mortgage Broker, Bank Manager & various
Retail Banking roles.
Salesforce Certifications in Sales Cloud, Service Cloud, Advanced Admin
and Developer
33. Don’t Forget to Submit Your Survey!
Stop by the registration kiosks to complete your session
surveys. We have 200 KeepCups to give away as well as
the chance to win a $500 iTunes voucher!
Thank you!
NSW Permit No. LTPS/12/05010