The document discusses delivering on the promise of technology through user-centered design. It summarizes that technology and innovation activities must: 1) Interact with vulnerable users in an ethical manner that respects their needs. 2) Balance the advancement of technology with a focus on early innovation stages and user-driven approaches. 3) Manage the challenges of embedding living labs into communities in a way that forms long-term partnerships despite political uncertainties.

2. DELIVERING ONTHE PROMISE OF
TECHNOLOGY:
HOW PEOPLE MAKE ALL THE
DIFFERENCE
Maurice Mulvenna, University of Ulster

3. THROUGHTHE...
• Innovation
• Computer Science
• User-centred

4. OUTLINE
• Technology
• Demographics
• Users
• Living labs
• Examples
• Conclusions

5. Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna
Evolution of support
http://www.flickr.com/people/roadsidepictures/

12. Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna
Evolution of support
http://www.flickr.com/photos/saschaaa/
Network Economy

13. Personalised technology

14. SPENDINGTRENDS

15. POPULATION CHANGE
• Today, half the UK adult population are aged 47 or over
Age band
Source: EDC, Cambridge

16. CONSUMER ENGAGEMENT
WITH DIGITAL SERVICES
Source: JamesThickett, Ofcom 2006

17. ISSUES
• How older people engage with technology and/or technology
enhanced services
• Impact on spectrum:
• Telecare, telehealth, telemedicine, ambient assisted living,
assistive technologies
• Usability, accessibility
• Broader societal impact

18. Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna
User-centred design
http://www.flickr.com/photos/arenamontanus/

20. USER-DRIVEN

21. HOMER AS CO-CREATOR

23. • Participative
• User-focused

24. LIVING LABS
State Academia
Industry
Users

25. Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna
Inter-disciplinary
http://www.flickr.com/photos/lollyman/

26. Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna
Lead user
http://www.flickr.com/photos/dunechaser/

29. ART OF MEMORY

32. HUGO DUNCAN?

33. PET LAMB

35. HOME FARMTRUST

36. HOME FARMTRUST

37. HOME FARMTRUST

38. SUMMARY
• Vulnerable users:
• Interact with vulnerable people in an equitable manner
• Respect their needs and wishes ethically
• Adhere to relevant legislative provision in the field of
ethics
• All stakeholder organisations who are responsible for
managing adherence to ethical guidelines do so

39. SUMMARY
• Balance:
• Balance of the management of innovation activities
• Majority of activities funded with support from European
and national research and development grants
• The lab focuses on the early innovation stages: ideation,
research and evaluation
• Degree of ‘user-driven-ness’ v. state-of-the-art advancement

40. • Continuity:
• Managing the difficulty experienced in embedding the living
lab into the community in the North of Ireland
• The bedding down of the living lab into the community is
strategically important.
• Forming long-term linkages with local government and
related municipal organisations, against a backdrop of
political uncertainty at both regional and local municipal
levels.
• There is also evidence in the Northern Ireland region, that
there is a related issue arising from a pre-disposition against
risk-taking and openness to fresh thinking in innovation.
SUMMARY

41. • Inter-disciplinary:
• Practical problems in fostering inter-disciplinary research
between different areas of expertise, for example,
computing and health sciences.
• “Those whose work becomes more interdisciplinary feel
that they are losing their peer group.”
- Linda Katehi,
Vice Chancellor for Academic Affairs,
University of Illinois at Urbana-Champaign
SUMMARY

42. CONCLUSIONS
• TRAIL has successfully built living lab concepts into research
project activities
• This framework accommodates people as users (direct,
intermediate, service) into the triple-helix model
• Helps define research goals, ensures relevancy at community
levels
• Framework is orientated to promote activities at local and
other levels

43. ACKNOWLEDGEMENTS
• Art of Memory: ProfT Wright, Dr S Martin, Dr H Zheng, Laura Doyle, Pamela
Topping, Karl Boyle
• BRAIN: Dr G Lightbody, Dr P McCullagh, Prof C Nugent, Prof G McAllister, Dr
Melanie Ware,Alex McRoberts
• MyHealth@Age: Dr G Moore, Mr B Galbraith, Dr S Martin, Mr J Wallace, Prof C
Nugent, Stephen Devlin
• NOCTURNAL: Dr J Augusto, Dr Huiru Zheng, Dr S Martin, Dr P McCullagh, Dr H
Wang, Mr J Wallace,William Carswell
• PEOPPLE: Dr Suzanne Martin, Brendan Galbraith and at University of Portsmouth:
ProfTara Dean, Dr Amy Drahota, Chris Gale, Dia Soilemezi
• STRATOSPHERE: Dr Matthias Baumgarten and at SAP Research Belfast: Dr Ben
Greene, DrTariq Ellahi and Dr PilTaylor

44. ACKNOWLEDGEMENTS
• CEDAR Foundation, EileenThomson, Stephen Mathews
• Confederation of Community Groups in Newry and Mourne, Colette Ruddy
• Fold Housing Association, Kevin McSorley, BarbaraTaylor, Paul Jeffers
• McElwaine SMART, John McElwaine, Una Porteous, Marcus Hunter, Sharon Foster
• Northern HSCTrust / South Eastern HSCTrust, Gillian Rankin, Melanie McClements
• Newry and Mourne Senior Citizens Consortium, Denise McBride
• Newtownabbey Senior Citizens Forum, Joan Cosgrove,Wilma Neilly, Kathleen Cuddy, Hazel
Caldwell, Olive Fitzgerald
• Reminiscence Network Northern Ireland,Alexey Janes, Prof Faith Gibson,Audrey Lockhart
• Home FarmTrust, Steve Barnard, Emma Nichols
• Social Research Centre Ltd, Eileen Beamish
• Social Market Research Ltd, Donal McDade

45. THANKSVERY MUCH!