This presentation outlines some experimental work undertaken to help co-create service designs in the healthcare domain of reablement. The presentation outlines the background to the experimental work before reviewing relevant academic literature in the innovation space, specifically encompassing triple-helix concepts and living labs. It then presents the findings from the experimental work before concluding with a discussion on the findings. The discussion is primarily concerned with the usefulness of a novel ‘pop-up’ living lab conception.

1. Research Session 3:
Case studies in Living Lab application domains
The 4th ENoLL Living Lab Summer School
27-30 August 2013
Manchester School of Arts
Pop-­‐up
Living
Labs:
Experiments
in
Co-­‐crea8ng
Service
Design
with
Diverse
Stakeholders
in
Hackerspace
Communi8es
Prof
Maurice
Mulvenna
TRAIL
Living
Lab
@
University
of
Ulster

2. Outline
• About TRAIL
• Background to the project
• Research questions
• Triple-helix
• Ideation outcomes
• Conclusions

3. TRAIL Living Lab
• Based at University of Ulster
• First Living Lab in Northern Ireland (2007)
• Engaging with local communities and
enterprises to design co-creative solutions
• From linear model to networked model
• Cycles of innovation activity
• Triple Helix partnerships

4. Health Service
• Major change in care
provision, outlined in
‘Transforming Your
Care’ document in
December 2011

5. Reablement
• Supporting people such as the elderly to live
in their own homes whilst providing a
programme underpinning the skills and
confidence necessary for daily living
• Rollout of reablement services in Belfast
providing interventions for older city dwellers

7. Reablement requirements
• Innovation in service design
• Technology development to support the
intervention

8. Project structure
• Funded by Innovation Vouchers (£4K each)
• Competitive bid to Invest NI, our regional
economic development agency
• Social enterprises applied as a pool
(Ardmonagh Family and Community Group,
Engage with Age,Volunteer Now, Oasis Caring
in Action, and Shopmobility Belfast)

9. Project structure
• We subcontracted 20% of pool total to the
Belfast Hackerspace, Farset Labs

10. Project plan
• Ideation events
• Hackathons
• Capture user stories
• Agile software development
• Validation by stakeholders
• Scale up

13. Research questions
• Explore if the location context and mix of
participants created a beneficial effect in the
process of capturing the needs of the
stakeholders. Specifically,
– Does this kind of experimental co-creation process
support ideation, and how?
– How does the creation of a ‘pop-up’ living lab that
brings together the triple-helix of partners - plus
users work?

14. Triple-Helix Configurations

15. Rationale – triple-helix

16. Rationale – triple-helix

17. So what could a successful
pathway look like?
• coders and carers
• ideation events
• mix the blend
• harmonise towards user stories
• hack user interfaces
• build stakeholder community

18. Ideation outcomes
• Data capture
• Data sharing
• Service Directory
• Governance
• Assessment model

19. Conclusions
• Experimental co-creation process does support
ideation
• Empowering heterogeneous groups of people
from different domains of knowledge and levels
of expertise to ideate freely and generate new
knowledge
• Leads to an improvement in the appropriateness
and quality of the resulting service design

20. Acknowledgements
• Thanks to Ardmonagh Family and Community
Group, Engage with Age,Volunteer Now, Oasis
Caring in Action, and Shopmobility Belfast for
their enthusiasm and participation, Invest NI
Innovation Voucher programme for their
financial support in this project, and to Age NI,
Bryson Care and Belfast Health & Social Care
Trust for their farsightedness.

21. …THANKS