This document discusses how desktop analytics can provide insights into back office processes. It describes how desktop analytics can track activities across front and back office processes, identify bottlenecks, and measure key metrics like items worked per day and first time yield. The document also explains how desktop analytics provides visibility into application usage, website response times, cut/copy activities, and time lost to system reboots. This allows organizations to understand employee and customer efforts, isolate areas for improvement, and optimize processes across departments.
20 Minutes on Desktop Analytics: Employee Performance & Operational EfficiencyCicero, Inc.
You’d be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance.
QuickBase for the Outside World: Building for Field Users, Clients and VendorsQuickBase, Inc.
If your QuickBase apps don't serve workers in the field, mobile users, clients or vendors, you’re missing tremendous value, and we’ll show you how to get it. In this session, you'll learn how to integrate users outside of company headquarters to achieve seamless communication, visibility, tracking, and performance. This includes mobile and tablet users with work assignments, electronic signatures, approvals, scanning/QR codes, electronic payments, and more. Take QuickBase to the next level of power and value with these practices.
Networkers Funding provides payroll funding and administrative services for staffing companies. It offers a fully integrated applicant tracking, billing, and payroll software system to streamline operations. It aims to automate processes and provide 24/7 online access to reports and services to allow staffing companies to focus on sales. Networkers Funding claims to offer superior customer service and technology compared to other funding companies.
This document provides information about Service Cloud Q&A including the 9 steps of the Plan Phase, the purpose of the Consultant and Client team kickoffs, high-level success metrics for customer service, means for ensuring sustainability and increasing productivity of customer service, means for securing customer loyalty, important considerations when designing a solution, the purpose and basis of the SOW, who should be included when scoping custom functionality, key tasks of the Discovery Process, the main activity of the Analyze Phase, the 4 activities in the Analyze phase, an example Service Cloud feature that contributes to efficient routing, the main functions of Workforce Management software, the processes in the Design phase, ways to maximize the agent experience, examples of using case related
Networkers Funding provides payroll funding and administrative services for staffing companies. They offer a fully integrated applicant tracking and staffing software, billing and payroll services, and accounts receivables management. Their goal is to automate processes and provide technology to allow staffing companies to focus on sales and growth rather than administration.
Five9 sfdc sales presentation july 23 2014Chris Nelson
Five9 is a cloud contact center software provider that has over 12 years of experience in the cloud contact center space. It has over 550 employees and supports over 2,000 customers across 5 continents handling over 3 billion calls per year. Five9 integrates deeply with Salesforce through apps and partnerships to provide a complete cloud contact center solution for inbound and outbound interactions across various industries.
Android Application for outbound logistics. Real time job status updates, proof of delivery, Geo locations, pay by card, smart battery use, managed cloud hosting and many more features.
20 Minutes on Desktop Analytics: Employee Performance & Operational EfficiencyCicero, Inc.
You’d be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance.
QuickBase for the Outside World: Building for Field Users, Clients and VendorsQuickBase, Inc.
If your QuickBase apps don't serve workers in the field, mobile users, clients or vendors, you’re missing tremendous value, and we’ll show you how to get it. In this session, you'll learn how to integrate users outside of company headquarters to achieve seamless communication, visibility, tracking, and performance. This includes mobile and tablet users with work assignments, electronic signatures, approvals, scanning/QR codes, electronic payments, and more. Take QuickBase to the next level of power and value with these practices.
Networkers Funding provides payroll funding and administrative services for staffing companies. It offers a fully integrated applicant tracking, billing, and payroll software system to streamline operations. It aims to automate processes and provide 24/7 online access to reports and services to allow staffing companies to focus on sales. Networkers Funding claims to offer superior customer service and technology compared to other funding companies.
This document provides information about Service Cloud Q&A including the 9 steps of the Plan Phase, the purpose of the Consultant and Client team kickoffs, high-level success metrics for customer service, means for ensuring sustainability and increasing productivity of customer service, means for securing customer loyalty, important considerations when designing a solution, the purpose and basis of the SOW, who should be included when scoping custom functionality, key tasks of the Discovery Process, the main activity of the Analyze Phase, the 4 activities in the Analyze phase, an example Service Cloud feature that contributes to efficient routing, the main functions of Workforce Management software, the processes in the Design phase, ways to maximize the agent experience, examples of using case related
Networkers Funding provides payroll funding and administrative services for staffing companies. They offer a fully integrated applicant tracking and staffing software, billing and payroll services, and accounts receivables management. Their goal is to automate processes and provide technology to allow staffing companies to focus on sales and growth rather than administration.
Five9 sfdc sales presentation july 23 2014Chris Nelson
Five9 is a cloud contact center software provider that has over 12 years of experience in the cloud contact center space. It has over 550 employees and supports over 2,000 customers across 5 continents handling over 3 billion calls per year. Five9 integrates deeply with Salesforce through apps and partnerships to provide a complete cloud contact center solution for inbound and outbound interactions across various industries.
Android Application for outbound logistics. Real time job status updates, proof of delivery, Geo locations, pay by card, smart battery use, managed cloud hosting and many more features.
The document discusses process automation and provides a "Process Automation Map" to help determine the appropriate approach. The map considers factors like process complexity, scale, and whether a process is standard or unique. It suggests different automation approaches may be suitable for different process types. These include commercial off-the-shelf software, low-code development, and tailor-made/pro-code solutions. Case studies are presented showing how various organizations have benefited from process automation.
Graylogic Technologies is an ISO 9001:2000 certified company that develops innovative software products for mobile devices and the internet. Founded in 1999, it provides outsourced software development services and customized solutions to clients worldwide. Graylogic specializes in web and mobile solutions and has expertise in technologies like .NET, Java, and mobile platforms. It offers onsite, offshore, and hybrid delivery models to clients across industries with a focus on retail, insurance, and real estate.
M-Workflow offers mobile approvals that provide freedom from workstations, mobility to approve on the go, and access to more powerful information. It allows senior management, who have busy schedules and are always moving, to approve procurements and other workflows from any mobile device at their convenience. This helps reduce project delays from slow approvals. The presentation previews M-Workflow's login and main screens and shows how purchase orders can be viewed and approved in real-time from a mobile device. The solution is ready for quick deployment of purchase requisitions, purchase orders, and leave approval workflows.
Silver Touch is an IT services company that offers an offshore development center (ODC) solution to help software companies reduce costs. Key benefits of the Silver ODC include 400% savings over developing software in-house or 60% savings over traditional outsourcing to India. The ODC provides world-class infrastructure, flexible engagement models, and help bringing new software products to market faster. Services include IT infrastructure, project execution, marketing support, and training. Clients have full ownership and control over their dedicated space and resources at the ODC.
TopSource is a payroll outsourcing company with offices in India and the UK. It has over 180 employees including CAs and IT professionals. TopSource provides end-to-end payroll processing for over 200 clients across various industries. It utilizes a web-based payroll portal called PayOne for employee self-service and leave management. TopSource takes a consultative approach to outsourcing and ensures quality, timely and accurate payroll through its experienced team and in-house infrastructure.
CamundaCon 2020 Keynote - The Return of Process AutomationBernd Ruecker
Slides from my keynote at CamundaCon Live 2020.2
Title: The Return of Process Automation!
Abstract: This keynote will foster your understanding of how (business) processes can generally be implemented and monitored. I will compare different approaches, from batches over streaming, to workflow engines. You will understand the impact on agility and what is different in modern architectures, as well as learning about choreography and orchestration. You will learn about criteria that have crystalized as success factors in many real-life scenarios.
You will also understand the failures of BPM and process automation tooling in the past, which often lead to skepticism amongst different stakeholders.
Flex-Staff is a full service staffing company established in 1973 that provides temporary and permanent staffing solutions through various offices across Wisconsin. The document details Flex-Staff's services such as temporary staffing, temporary to direct hire placements, payroll services, testing and skills evaluations for candidates. It also outlines the employee onboarding process, benefits provided to staff, and quality assurance procedures for client satisfaction.
Flex-Staff is a full service staffing company established in 1973 with locations across eastern Wisconsin. They provide traditional temporary help, temporary to direct hire services, payroll services, and placement services. Flex-Staff thoroughly screens and tests potential employees to ensure they are qualified for positions. They maintain a large database of available employees to provide clients with fast responses.
This document discusses communication patterns in microservices architectures. It compares synchronous vs asynchronous communication and how they impact coupling between services. It defines different types of coupling, such as implementation, temporal, deployment, and domain coupling, and provides recommendations for how to reduce or manage each type of coupling. Remote communication patterns like circuit breakers, retries, and sagas are presented for surviving communication failures between loosely coupled services.
Lost in transaction - Strategies to deal with (in)consistency in distributed ...Bernd Ruecker
This document discusses strategies for dealing with inconsistency in distributed systems. It begins by introducing the concepts of atomicity, consistency, isolation, and durability (ACID) and how distributed systems violate the isolation aspect of ACID. It then discusses various strategies for handling failures and inconsistencies like two-phase commit, idempotent operations, retrying operations, and sagas with compensation. It argues that orchestration is preferable to choreography for long-running processes. Finally, it discusses workflow engines and platforms that can be used to implement orchestration.
CA-TAP App | Untap Your True Potential | App for Chartered Account FirmsSreerag Ar
CA Partners face problems that can be overcome by CA-TAP App.
1)Keeping Records of Attendance of each employee as they are always in client places.
2)The Partners are Unsure of the Billing Amount to a Client as They don't have the Exact Hours Spent by Each Employee on that Client.
3)Tracking of Every employee work activities.
4)Effective planning of Workforce.
Visit www.customengineersindia.com for more details.
Silver Touch is an IT services company that offers an offshore development center (ODC) solution to help software companies reduce costs. Key benefits of the Silver ODC include 400% savings over developing software in-house, 60% savings over traditional outsourcing to India, no upfront capital investment, state-of-the-art infrastructure, and flexible engagement models. The Silver ODC provides services such as IT infrastructure setup, project execution, marketing support, and training.
This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.
The document discusses workflow automation and compares different approaches. It argues that workflow engines can implement stateful orchestration logic to coordinate distributed systems and ensure consistency. Modern architectures require workflow automation to handle long-running processes, orchestrate microservices, implement sagas for distributed transactions, and automate business decisions. Leading open-source workflow engines like Camunda and Zeebe are horizontally scalable and resilient.
This document describes how SageCRM can help accounting teams by providing five ways it delivers value: 1) Shortening accounts receivable time and increasing cash flow through collections management tools; 2) Speeding up customer credit approvals through an automated workflow; 3) Saving accounting staff hours by providing front-office staff access to customer information; 4) Saving data entry and troubleshooting time by reducing redundant data entry between SageCRM and Sage Accpac; 5) Improving customer service through a centralized customer database. SageCRM integrates with Sage Accpac to streamline processes and provide a single point of access to customer information.
Camunda Meetup: Rethink Business Processes and User Experience to Leverage Th...Bernd Ruecker
This document discusses how to leverage asynchronous architectures like microservices to improve responsiveness and availability. It recommends redesigning business processes and user experiences to embrace some degree of asynchronicity. Workflow automation can help manage asynchronous processes and retries. If synchronous behavior is needed, a facade can be used to simulate it by waiting for asynchronous responses. But the facade should be prepared to handle failures and pushed to the edge to avoid latency creep.
JSM Payroll software is an Advanced 17 + Years Payroll Software developed by JSM Technologies India. JSM Payroll Software is User Friendly, Flexible, Parameter & Policy Driven and is the Most Comprehensive HR and Payroll Software. JSM Payroll Software automates all Payroll activities and is tightly integrated with Leave and Attendance, Timesheet, HR and Statutory Modules.
JSM Payroll Software has a comprehensive, web based Employee Self Service Software module enabling all Employees to perform all activities in a efficient manner. JSM Payroll Software has an powerful Business Intelligence (BI) Module that gives Top Management instant and valuable information on 50+ Payroll and Costing Parameters.
JSM has Payroll Software clients all over India in all major metros including Bangalore, Chennai, Mumbai,Pune, New Delhi,Hyderabad and Kolkata. JSM can also cater to needs of clients Globally.
JSM Payroll Software through the ESS Module allows all employees to enter Tax Declarations, Proofs, Reimbursement Bills, Restructure Reimbursement heads (Flex Benefits), upload Expense Claims as well as Reimbursement bills and much more. JSM Payroll Software ESS module puts all the information in the hands of employee, be it - viewing Salary slips, Reimbursement Slips, Expense Slips, or any kind of historical information including Increments history.
Payroll is an important activity in any organization. JSM Payroll Software has been specially developed by JSM Technologies India for automating Indian Payroll and Salary. With JSM Payroll it is possible to maximize the potential of HR and Accounts through timely and accurate Salary Processing, efficient handling of Reimbursements, Loans & Advances and Government of India statutory requirements including all PF and ESIC challans and TDS. JSM Payroll Software is integrated with JSM HR Software so that both HR and Payroll are seamlessly integrated.
JSM Payroll Software can be used by Global companies across the world with little customization to meet country specific requirements.JSM Central Govt Payroll Software can be used by Indian Central Govt Organizations and meets VI & VII Pay Commission requirements. Automating Payroll in India with JSM Payroll Software will reduce the work load on HR and Accounts staff, facilitate confidentiality, produce error-free information and enhance speed in accessing Payroll related information. Because of its integration with JSM HR Software it offers a single view of all data to both HR and Finance departments.
For more information visit our Web Site -
http://www.jsmtechnologies.com/Products/payrollsoftware.aspx
Talk given at DDDx London on 27th of April about how to implement long running processes in Domain Driven Design properly. Describes patterns like Process Manager and Saga.
20 Minutes on Desktop Analytics: Top Uses in the Contact Center Cicero, Inc.
This document discusses desktop activity monitoring software called Cicero Discovery. It provides intelligence on employee, process, and technology metrics collected from desktop activity. Examples of metrics include application usage, productivity, process bottlenecks, and compliance issues. The software aims to help organizations improve processes, employee performance, and technology responsiveness by quantifying desktop behaviors.
1. The document discusses best practices for implementing an effective employee service desk using Salesforce, including consolidating help requests, centralizing information, customizing the service desk interface, and outsourcing non-core functions.
2. Plum Benefits deployed Salesforce to create a centralized employee service desk, achieving significant cost savings, faster resolution times, and higher employee satisfaction compared to their previous fragmented systems.
3. The presentation outlines several best practices for an effective employee service desk based on Plum Benefits' experience, including creating consistent resolution processes, providing a productive agent environment, customizing for business needs, and measuring the right metrics.
The document discusses process automation and provides a "Process Automation Map" to help determine the appropriate approach. The map considers factors like process complexity, scale, and whether a process is standard or unique. It suggests different automation approaches may be suitable for different process types. These include commercial off-the-shelf software, low-code development, and tailor-made/pro-code solutions. Case studies are presented showing how various organizations have benefited from process automation.
Graylogic Technologies is an ISO 9001:2000 certified company that develops innovative software products for mobile devices and the internet. Founded in 1999, it provides outsourced software development services and customized solutions to clients worldwide. Graylogic specializes in web and mobile solutions and has expertise in technologies like .NET, Java, and mobile platforms. It offers onsite, offshore, and hybrid delivery models to clients across industries with a focus on retail, insurance, and real estate.
M-Workflow offers mobile approvals that provide freedom from workstations, mobility to approve on the go, and access to more powerful information. It allows senior management, who have busy schedules and are always moving, to approve procurements and other workflows from any mobile device at their convenience. This helps reduce project delays from slow approvals. The presentation previews M-Workflow's login and main screens and shows how purchase orders can be viewed and approved in real-time from a mobile device. The solution is ready for quick deployment of purchase requisitions, purchase orders, and leave approval workflows.
Silver Touch is an IT services company that offers an offshore development center (ODC) solution to help software companies reduce costs. Key benefits of the Silver ODC include 400% savings over developing software in-house or 60% savings over traditional outsourcing to India. The ODC provides world-class infrastructure, flexible engagement models, and help bringing new software products to market faster. Services include IT infrastructure, project execution, marketing support, and training. Clients have full ownership and control over their dedicated space and resources at the ODC.
TopSource is a payroll outsourcing company with offices in India and the UK. It has over 180 employees including CAs and IT professionals. TopSource provides end-to-end payroll processing for over 200 clients across various industries. It utilizes a web-based payroll portal called PayOne for employee self-service and leave management. TopSource takes a consultative approach to outsourcing and ensures quality, timely and accurate payroll through its experienced team and in-house infrastructure.
CamundaCon 2020 Keynote - The Return of Process AutomationBernd Ruecker
Slides from my keynote at CamundaCon Live 2020.2
Title: The Return of Process Automation!
Abstract: This keynote will foster your understanding of how (business) processes can generally be implemented and monitored. I will compare different approaches, from batches over streaming, to workflow engines. You will understand the impact on agility and what is different in modern architectures, as well as learning about choreography and orchestration. You will learn about criteria that have crystalized as success factors in many real-life scenarios.
You will also understand the failures of BPM and process automation tooling in the past, which often lead to skepticism amongst different stakeholders.
Flex-Staff is a full service staffing company established in 1973 that provides temporary and permanent staffing solutions through various offices across Wisconsin. The document details Flex-Staff's services such as temporary staffing, temporary to direct hire placements, payroll services, testing and skills evaluations for candidates. It also outlines the employee onboarding process, benefits provided to staff, and quality assurance procedures for client satisfaction.
Flex-Staff is a full service staffing company established in 1973 with locations across eastern Wisconsin. They provide traditional temporary help, temporary to direct hire services, payroll services, and placement services. Flex-Staff thoroughly screens and tests potential employees to ensure they are qualified for positions. They maintain a large database of available employees to provide clients with fast responses.
This document discusses communication patterns in microservices architectures. It compares synchronous vs asynchronous communication and how they impact coupling between services. It defines different types of coupling, such as implementation, temporal, deployment, and domain coupling, and provides recommendations for how to reduce or manage each type of coupling. Remote communication patterns like circuit breakers, retries, and sagas are presented for surviving communication failures between loosely coupled services.
Lost in transaction - Strategies to deal with (in)consistency in distributed ...Bernd Ruecker
This document discusses strategies for dealing with inconsistency in distributed systems. It begins by introducing the concepts of atomicity, consistency, isolation, and durability (ACID) and how distributed systems violate the isolation aspect of ACID. It then discusses various strategies for handling failures and inconsistencies like two-phase commit, idempotent operations, retrying operations, and sagas with compensation. It argues that orchestration is preferable to choreography for long-running processes. Finally, it discusses workflow engines and platforms that can be used to implement orchestration.
CA-TAP App | Untap Your True Potential | App for Chartered Account FirmsSreerag Ar
CA Partners face problems that can be overcome by CA-TAP App.
1)Keeping Records of Attendance of each employee as they are always in client places.
2)The Partners are Unsure of the Billing Amount to a Client as They don't have the Exact Hours Spent by Each Employee on that Client.
3)Tracking of Every employee work activities.
4)Effective planning of Workforce.
Visit www.customengineersindia.com for more details.
Silver Touch is an IT services company that offers an offshore development center (ODC) solution to help software companies reduce costs. Key benefits of the Silver ODC include 400% savings over developing software in-house, 60% savings over traditional outsourcing to India, no upfront capital investment, state-of-the-art infrastructure, and flexible engagement models. The Silver ODC provides services such as IT infrastructure setup, project execution, marketing support, and training.
This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.
The document discusses workflow automation and compares different approaches. It argues that workflow engines can implement stateful orchestration logic to coordinate distributed systems and ensure consistency. Modern architectures require workflow automation to handle long-running processes, orchestrate microservices, implement sagas for distributed transactions, and automate business decisions. Leading open-source workflow engines like Camunda and Zeebe are horizontally scalable and resilient.
This document describes how SageCRM can help accounting teams by providing five ways it delivers value: 1) Shortening accounts receivable time and increasing cash flow through collections management tools; 2) Speeding up customer credit approvals through an automated workflow; 3) Saving accounting staff hours by providing front-office staff access to customer information; 4) Saving data entry and troubleshooting time by reducing redundant data entry between SageCRM and Sage Accpac; 5) Improving customer service through a centralized customer database. SageCRM integrates with Sage Accpac to streamline processes and provide a single point of access to customer information.
Camunda Meetup: Rethink Business Processes and User Experience to Leverage Th...Bernd Ruecker
This document discusses how to leverage asynchronous architectures like microservices to improve responsiveness and availability. It recommends redesigning business processes and user experiences to embrace some degree of asynchronicity. Workflow automation can help manage asynchronous processes and retries. If synchronous behavior is needed, a facade can be used to simulate it by waiting for asynchronous responses. But the facade should be prepared to handle failures and pushed to the edge to avoid latency creep.
JSM Payroll software is an Advanced 17 + Years Payroll Software developed by JSM Technologies India. JSM Payroll Software is User Friendly, Flexible, Parameter & Policy Driven and is the Most Comprehensive HR and Payroll Software. JSM Payroll Software automates all Payroll activities and is tightly integrated with Leave and Attendance, Timesheet, HR and Statutory Modules.
JSM Payroll Software has a comprehensive, web based Employee Self Service Software module enabling all Employees to perform all activities in a efficient manner. JSM Payroll Software has an powerful Business Intelligence (BI) Module that gives Top Management instant and valuable information on 50+ Payroll and Costing Parameters.
JSM has Payroll Software clients all over India in all major metros including Bangalore, Chennai, Mumbai,Pune, New Delhi,Hyderabad and Kolkata. JSM can also cater to needs of clients Globally.
JSM Payroll Software through the ESS Module allows all employees to enter Tax Declarations, Proofs, Reimbursement Bills, Restructure Reimbursement heads (Flex Benefits), upload Expense Claims as well as Reimbursement bills and much more. JSM Payroll Software ESS module puts all the information in the hands of employee, be it - viewing Salary slips, Reimbursement Slips, Expense Slips, or any kind of historical information including Increments history.
Payroll is an important activity in any organization. JSM Payroll Software has been specially developed by JSM Technologies India for automating Indian Payroll and Salary. With JSM Payroll it is possible to maximize the potential of HR and Accounts through timely and accurate Salary Processing, efficient handling of Reimbursements, Loans & Advances and Government of India statutory requirements including all PF and ESIC challans and TDS. JSM Payroll Software is integrated with JSM HR Software so that both HR and Payroll are seamlessly integrated.
JSM Payroll Software can be used by Global companies across the world with little customization to meet country specific requirements.JSM Central Govt Payroll Software can be used by Indian Central Govt Organizations and meets VI & VII Pay Commission requirements. Automating Payroll in India with JSM Payroll Software will reduce the work load on HR and Accounts staff, facilitate confidentiality, produce error-free information and enhance speed in accessing Payroll related information. Because of its integration with JSM HR Software it offers a single view of all data to both HR and Finance departments.
For more information visit our Web Site -
http://www.jsmtechnologies.com/Products/payrollsoftware.aspx
Talk given at DDDx London on 27th of April about how to implement long running processes in Domain Driven Design properly. Describes patterns like Process Manager and Saga.
20 Minutes on Desktop Analytics: Top Uses in the Contact Center Cicero, Inc.
This document discusses desktop activity monitoring software called Cicero Discovery. It provides intelligence on employee, process, and technology metrics collected from desktop activity. Examples of metrics include application usage, productivity, process bottlenecks, and compliance issues. The software aims to help organizations improve processes, employee performance, and technology responsiveness by quantifying desktop behaviors.
1. The document discusses best practices for implementing an effective employee service desk using Salesforce, including consolidating help requests, centralizing information, customizing the service desk interface, and outsourcing non-core functions.
2. Plum Benefits deployed Salesforce to create a centralized employee service desk, achieving significant cost savings, faster resolution times, and higher employee satisfaction compared to their previous fragmented systems.
3. The presentation outlines several best practices for an effective employee service desk based on Plum Benefits' experience, including creating consistent resolution processes, providing a productive agent environment, customizing for business needs, and measuring the right metrics.
End-To-End Digitalisation of a Sales Process for Retail BanksCedric Coiquaud
Case Study of projects around Digitalisation of Sales Processes within a major Retail Bank. Feedback on the positive impact in both Customer Experience & Operationnal Excellence !
- Electronic Signature
- m-Payments
12 minutes end-to-end for Customer + 18 minutes end-to-end for Back-Office study = Current Account opened in less than a half hour.
#ElectronicSignature #Digital #Bank #Acquisition #Process
Ramco HCM - Delivering the Employee Experience of TomorrowRamco Systems
Trusted by 450+ global customers, Ramco HCM & Global Payroll with Time & Attendance is compliant with statutory and taxes across 40+ countries and has partnerships to cover Payroll for 108 countries, globally. Recognized as an Achiever in Everest Group’s Multi-Country Payroll Assessment, Ramco HCM has built-in Mobility and Intuitive user experience.
Southwest Airlines: How to make the great leap from paper to digitalBlueFish
The document summarizes Southwest Airlines' project to transition from paper-based accounts payable documents to a digital system. The project aimed to eliminate exposure to penalties from audits by enabling electronic retrieval, storage and delivery of documents. Key aspects included implementing a document management system integrated with existing applications, customizing indexing and retrieval features, and changing business processes to address security and access controls with the new digital documents. The results were passing all internal audits, reducing document retrieval times from hours to minutes, and improving accuracy and productivity within the accounts payable department.
Deliver World-Class Customer Service with SalesforceInternetCreations
Learn how our Internet Creations' apps can elevate your company's customer service experience and agent productivity. We'll educate you on how to be a Customer Support Champion and increase your Salesforce ROI.
Show Me the Money: Connecting Performance Engineering to Real Business ResultsCorrelsense
Performance testing and optimization are often neglected parts of enterprise application roll out and upgrade initiatives.
The challenge for many IT managers is communicating the value of IT performance projects to business stakeholders who would benefit the most.
An interactive discussion with Walter Kuketz, CTO of Collaborative Consulting where he shares:
- How to align key business drivers with your performance engineering projects
- Ways to bridge the IT-business stakeholder communication gap
- A new approach to model business transactions and their IT dependencies
Host: Frank Days
Title: VP of Marketing, Correlsense
The document provides information about Salesforce's campus tour in 2014, including details about the company, career opportunities, and programs available for students. It promotes Salesforce's position as a leader in customer relationship management and describes how students can get involved through internships, certifications, and the campus ambassador program.
Impact 2012 1640 - BPM Design considerations when optimizing business process...Brian Petrini
Whilst it is not always possible to remove and automate human tasks in a process, if it can be done, it often leads to the most dramatic optimization, leading to fully straight through processing. The challenge is that if straight through processing is the goal, we may need to design the process differently from the beginning, with automation in mind. This lecture uses tried and tested techniques for assessing processes to establish whether they are likely to be able to evolve to full automation, and recommends design patterns to be used to simplify the progression from manual to decision supported to completely automated.
ADP VirtualEdge Professional is a recruiting management software-as-a-service that allows clients to manage the entire recruiting process from identifying needs to onboarding new hires. It has over 200 associates and 412+ live customers with a 94% retention rate. The platform hosts over 50 million job seeker profiles and processes hundreds of millions of hits monthly. It provides customizable career sites in over 24 languages and seamlessly integrates with ADP's payroll and HR systems.
5 Steps to Getting Organizational Buy-In for Your Enterprise Software ProjectJeff Carr
When looking for a new enterprise software system, your organization must begin your journey by making a business case for enterprise software. This involves numerous steps, including determining an expected return on investment, anticipating total costs, and fully documenting the business case for investing in a new or upgraded system.
Find out how manufacturing and distribution companies can drive an effective justification process with this presentation deck.
Explore five critical areas needed to justify one of the most complex and resource-intensive initiatives your company will face:
- Assess your internal environment
- Fully document your current state
- Clearly map your future state
- Get a handle on total costs of upgrade or new enterprise system
- Accurately calculate ROI
This document discusses transforming IT to provide an "Amazon-like" experience for employees. It describes implementing a self-service IT portal that allows for automated provisioning and management of services, applications, and hardware. This would streamline processes like onboarding new employees, handling employee status changes, and offboarding departing employees. The benefits cited include lower costs, improved productivity, and reducing security risks from outdated access permissions. Customer examples show savings of millions of dollars and rapid payback periods from transforming traditional IT support models.
Experience everywhere: The post-crisis ITSM revolutionnexthink
The rapid digital transformation and disruption driven by the Coronavirus crisis has accelerated the shift to a ‘work-from-anywhere’ environment for many organisations.
Service organisations are expected to manage 100% of the digital workforce, yet research shows traditional processes and tools only provide 55% of the visibility required to confidently understand and manage high quality service delivery.
Why do we tolerate working in an environment that waits for something to break in order to fix it?
Many organisations are realising the benefits of sustaining home-working including increased staff productivity, morale and collaboration, coupled with lower office and travel costs, and reduced absenteeism.
With constant change, accelerating pace, rising expectations, and decreasing visibility–could this be the time to benefit from disruption and re-establish a service management eco-system that breaks free of SLAs, prioritises users–who’s only window into their work is their screen–and gain actionable insights to drive proactive, meaningful change for them?
Nexthink’s ITSM Practice Lead, David D’Agostino discussed how organisations drive superior digital employee experience in a ‘work-from-anywhere’ environment and key steps to take into our ‘next normal’.
The Evolution of the Enterprise Operating Model - Ryan Lockardagilemaine
The document discusses Contino, a professional services firm that helps clients adopt enterprise DevOps, cloud native computing, and data platforms to improve software delivery. It outlines Contino's approach called "Momentum" which starts with small proofs-of-concept and scales best practices throughout an organization. The document also describes Contino's delivery teams approach, typical upskilling capabilities, and why transformations are beneficial for organizations.
The document discusses the benefits of moving hiring applications to the cloud compared to on-premises solutions. Cloud computing offers lower total cost of ownership with automated updates and no hardware costs. It also provides more value over time through force.com platforms. The document also highlights a case study of a healthcare recruiting firm that customized targetrecruit cloud application for end-to-end hiring management, including candidate portal, timesheets, and billing integration. This streamlined their processes and improved efficiency.
Jennifer Schwarz presents on mobility and connected services to increase sales, improve customer service, and boost profitability. The presentation focuses on Sage's mobile apps for sales and service teams including Sage Mobile Sales, Sage Mobile Service, and Sage Billing and Payment. It also discusses the Sage Inventory Advisor tool for optimizing inventory levels and reducing stock outs. CEO investment priorities are increasing sales, customer service, and profitability. Sage's solutions aim to help businesses achieve these goals through mobile access to customer data and transactions anywhere.
Adsum Advisory Services is a Hyderabad-based consulting firm established in 2008 that offers a range of professional services including customer point verification, credit verification, risk control verification, background verification, data entry, loan processing, investigations, and delivery services using mobile applications and a technology-enabled workforce. They aim to reduce turnaround times, ensure accurate and reliable reports, and achieve complete client satisfaction through standardized processes, internal audits, automated workflows, trained professionals, and own infrastructure including office space, voice and dialing technology, and backup systems.
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Cicero Discovery Delivers Activity Intelligence
Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined "expected" business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user – it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing.
Companies are using Cicero Discovery to
- Monitor for potential business rule, compliance, fraud, and company policy issues.
- Identify inconsistent workflow or missing steps in given processes.
- Publish configured events to stop and start call recording software (or any other purpose).
- Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process.
- Define an “anticipated” sequence for a process and report the events as they happen regardless of order.
- Distinguish the differences between top and bottom performers.
- Pinpoint repetitive and manual tasks that could be automated.
- Capture where and when data are cut or copied from applications.
- Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks.
- Capture, analyze, and focus on Key Performance Indicators and metrics.
- Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.).
- Improve application usage and better focus/leverage IT investments.
Desktop or process analytics is the monitoring, capturing, storing, and sharing of activities and events across applications in an effort to measure and manage how people, processes, and technology work together.
Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined "expected" business process flow, either for analysis or to feed a third party application.
The agent desktop continues to be an obstacle for many organizations implementing a customer experience management strategy. The desktop is the focal point for most customer facing operations and, as more applications and information have been added to the mix, it has become more complicated and expensive to maintain. As a result, agents become ‘human workarounds’ and are rendered ineffective in their most important role, cultivating a highly engaged customer base. This desktop complexity impacts productivity, costs, and overall service delivery.
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What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
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