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Ahmed Jassat SAOUG ~ Turning Challenges into oppertunitiesZahid02
The document discusses several initiatives by Ahmed Jassat to improve the Oracle E-Business Suite implementation at his company through proactive measures. This includes setting up a daily test instance using DataGuard to enable quick testing and issue resolution. Other improvements included automating the extraction of payroll and tax files, improving generic data fix processing, and working with Oracle to optimize payroll processing. The benefits realized were reduced downtime, improved performance, and the ability for users and support staff to independently test changes without impacting production.
Barun Kumar is seeking a job that allows him to utilize his 5+ years of IT experience, including providing technical support for Dell and Deloitte. He has strong skills in troubleshooting hardware and software issues with computers, printers, and mobile devices. He is looking for an opportunity with an organization where he can grow and take on new challenges through hard work and enthusiasm.
Webinar: Back Office: February 28, 2012Judy Misbin
Find out how optimizing your back office can help improve your firms consistency and metrics around compliance, customer experience, and operational efficiencies
Paul Leamon presents common back office challenges, and defines what a world-class back office looks like, and how to build one. Additionally, explains the business impacts of becoming a world-class back office.
This resume is for CHAU KEK VOON, a 33-year-old Malaysian citizen with over 10 years of experience in technical support and software engineering roles. He has a Bachelor's degree in Computing and various technical certifications. His experience includes positions at companies in banking, insurance, shipping, and supply chain industries. He has a history of leading technical support teams and providing customer service. The resume outlines his educational background, employment history describing responsibilities at each role, and achievements.
How to improve employee performance?
Very limited employee performance data
How to improve compliance?
No way to track compliance
Backlogsare too large!
Overtimecosts are over budget!
She believes that there is hidden capacity
No way to track what people are doing
No way to find out when employees are idle
How long does it take to process claims?
Time and motion studies are not very accurate
How to accurately plan for growth?
Need to improve quality and lower rework
No way to easily see what went wrong
Now her team has to handle calls too!
Mary is Director of
Claims Processing
The document discusses a session titled "Cloud Meets Contact Center: From Zero to Hero in 14 Days!". The session will cover the benefits of cloud contact centers, strategies for deploying one in 14 days or less, expected ROI, and uniting agents across locations into a virtual call center. The presenter has nearly 30 years of experience in project management and contact center operations. Attendees will learn about EPA's case study deploying a cloud contact center for its Safe Drinking Water Hotline.
Holiday Inn Resort Goa was not fully utilizing its property management system (PMS) to automate operations and access business intelligence. IDS NEXT conducted a four-month technology audit to evaluate PMS module usage. The audit identified areas of redundant manual work, revenue leakages, and underutilized software features. After addressing issues, process efficiencies improved across departments, with increased revenue and application usage.
Ahmed Jassat SAOUG ~ Turning Challenges into oppertunitiesZahid02
The document discusses several initiatives by Ahmed Jassat to improve the Oracle E-Business Suite implementation at his company through proactive measures. This includes setting up a daily test instance using DataGuard to enable quick testing and issue resolution. Other improvements included automating the extraction of payroll and tax files, improving generic data fix processing, and working with Oracle to optimize payroll processing. The benefits realized were reduced downtime, improved performance, and the ability for users and support staff to independently test changes without impacting production.
Barun Kumar is seeking a job that allows him to utilize his 5+ years of IT experience, including providing technical support for Dell and Deloitte. He has strong skills in troubleshooting hardware and software issues with computers, printers, and mobile devices. He is looking for an opportunity with an organization where he can grow and take on new challenges through hard work and enthusiasm.
Webinar: Back Office: February 28, 2012Judy Misbin
Find out how optimizing your back office can help improve your firms consistency and metrics around compliance, customer experience, and operational efficiencies
Paul Leamon presents common back office challenges, and defines what a world-class back office looks like, and how to build one. Additionally, explains the business impacts of becoming a world-class back office.
This resume is for CHAU KEK VOON, a 33-year-old Malaysian citizen with over 10 years of experience in technical support and software engineering roles. He has a Bachelor's degree in Computing and various technical certifications. His experience includes positions at companies in banking, insurance, shipping, and supply chain industries. He has a history of leading technical support teams and providing customer service. The resume outlines his educational background, employment history describing responsibilities at each role, and achievements.
How to improve employee performance?
Very limited employee performance data
How to improve compliance?
No way to track compliance
Backlogsare too large!
Overtimecosts are over budget!
She believes that there is hidden capacity
No way to track what people are doing
No way to find out when employees are idle
How long does it take to process claims?
Time and motion studies are not very accurate
How to accurately plan for growth?
Need to improve quality and lower rework
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Mary is Director of
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20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office Cicero, Inc.
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Experience everywhere: The post-crisis ITSM revolutionnexthink
The rapid digital transformation and disruption driven by the Coronavirus crisis has accelerated the shift to a ‘work-from-anywhere’ environment for many organisations.
Service organisations are expected to manage 100% of the digital workforce, yet research shows traditional processes and tools only provide 55% of the visibility required to confidently understand and manage high quality service delivery.
Why do we tolerate working in an environment that waits for something to break in order to fix it?
Many organisations are realising the benefits of sustaining home-working including increased staff productivity, morale and collaboration, coupled with lower office and travel costs, and reduced absenteeism.
With constant change, accelerating pace, rising expectations, and decreasing visibility–could this be the time to benefit from disruption and re-establish a service management eco-system that breaks free of SLAs, prioritises users–who’s only window into their work is their screen–and gain actionable insights to drive proactive, meaningful change for them?
Nexthink’s ITSM Practice Lead, David D’Agostino discussed how organisations drive superior digital employee experience in a ‘work-from-anywhere’ environment and key steps to take into our ‘next normal’.
1. The document discusses best practices for implementing an effective employee service desk using Salesforce, including consolidating help requests, centralizing information, customizing the service desk interface, and outsourcing non-core functions.
2. Plum Benefits deployed Salesforce to create a centralized employee service desk, achieving significant cost savings, faster resolution times, and higher employee satisfaction compared to their previous fragmented systems.
3. The presentation outlines several best practices for an effective employee service desk based on Plum Benefits' experience, including creating consistent resolution processes, providing a productive agent environment, customizing for business needs, and measuring the right metrics.
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsSteve Young
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System engineer 's cv with 3 yrs of exp looking for job in DubaiSravani Kunnumma
Sravani Kunnumma is a system engineer with over 3 years of experience at IBM India Pvt Ltd in Bangalore. She has expertise in SQL, PL/SQL, manual testing, COBOL, and mainframe systems. She is proficient in middleware, data processing, and backend development. At IBM, her roles included analyzing requirements, coding, testing, and delivering projects. She received several achievement awards and appreciation for her work. Sravani holds a Bachelor's degree in Computer Science and Engineering from JNTU Hyderabad.
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This document discusses indicators that an organization needs a grant management solution and best practices for grant management. It summarizes seven indicators that it is time for a grant management solution, including when grant funding has been mishandled, an organization lacks a review process for grants, or an organization wants to use a web-based solution. It also outlines best practices for grant management, such as having clarity of mission, integrating accounting and fundraising teams, and tracking grant progress with metrics.
2-1 Remember the Help Desk with AFCU - Jared Flanders, FinalJared Flanders
Jared Flanders, a Systems Monitoring Engineer at America First Credit Union, presented on the credit union's ITSM journey and their experience implementing the HPE Service Anywhere platform. Some key points:
- America First Credit Union previously used HP Service Desk and Service Manager but wanted to avoid constant SM upgrades. They implemented Service Anywhere in 2015 after a proof of concept showed how it could meet their needs.
- Implementation took around 8 weeks and initially focused on help desk, IT support, and integrations with UCMDB and Connect-It. Additional groups like DBAs and computer operations were onboarded later.
- In the past year, they have added over 200 knowledge articles, automated a
Jitendra Resume 5.6 Yrs of Experience in Testing_Banking Domainjitendra dindupati
Jitendra Dindupati is a consultant with over 5 years of experience in software testing, particularly expertise in banking domain applications and web application testing. He has worked on projects for clients like Cap Gemini, Mindtree, DC Inspection, Bloomberg, Synovus Financial Corp, BPNA, American Express, and Publications International. Jitendra has experience across the full testing life cycle and proficiency in tools like SOAPUI, QC, TFS, and defect tracking. He is skilled in both manual and automation testing techniques.
Baki Onur Okutucu - Office365 - Service ManagementBaki Okutucu
The document discusses Office 365 service management. It explains that service management is core to successfully running Office 365. It outlines Microsoft's approach to incident response, including understanding the incident lifecycle and an administrator's role during incidents. It also describes the tools and resources available to help administrators stay informed, such as the Service Health Dashboard, Message Center, and Office 365 Admin app.
7 DIGITAL BEST PRACTICES FOR HR PROFESSIONALS: WAYS TO RECRUIT AND HIRE FASTERHuman Capital Media
Industry experts predict that all successful businesses will soon become 100% digital. The biggest challenge is the “how”. The HR world is rapidly changing; global candidates are becoming more tech-savvy and rely on mobile-enabled interactions. Now more than ever, HR teams are looking to attract and retain the right talent, increase employee satisfaction, and enrich the overall recruiting and onboarding experience.
Here’s the time to make 2017 a year of digitization and transformation. The plan: revamp all of your current HR processes and swap paper for an eSignature solution for everything ranging from offer letters, new hire approvals, candidate NDAs, and contractor agreements.
Join this webinar to learn about the 7 important ways that HR teams can make meaningful progress in their digital transformation. You will also learn:
Top HR pains in the workplace
How other companies achieved success in digital transformation
How leveraging an eSignature solution can help you save time and money
JDD2014: QA to AQ: shifting from quality assurance to agile quality - Joseph ...PROIDEA
As organizations transition to agile processes, Quality Assurance (QA) activities and roles need to evolve. Traditionally, QA activities occur late in the process, after the software is fully functioning. As a consequence, QA departments have been “quality gatekeepers” rather than actively engaged in the ongoing development and delivery of quality software. Agile teams incrementally deliver working software. Incremental delivery provides an opportunity to engage in QA activities much earlier, ensuring that both functionality and important system qualities are addressed just in time, rather than too late. Agile teams embrace a “whole team” approach. Even though special skills may be required to perform certain development and Quality Assurance tasks, everyone on the team is focused on the delivery of quality software.
Rajiv Shrikant Bhalerao is a technology professional with over 3 years of experience in identity and access management. He currently works as a system administrator for Synchrony Financial, where he manages user accounts in Active Directory, mainframes, and UNIX environments. Some of his responsibilities include creating and deleting user accounts, applying security permissions, and troubleshooting operating systems. Previously he worked for CSC Pvt Ltd as a system administrator, where he administered Active Directory and was responsible for identity and access management tasks. He has experience working in teams and leading the migration of over 2000 user accounts from a GE VPN to a SYNC VPN environment.
Rajiv Shrikant Bhalerao is a technology professional with over 3 years of experience in identity and access management. He currently works as a system administrator for Synchrony Financial, where he manages user accounts in Active Directory, applies security permissions, and conducts identity audits. Previously, he worked for CSC Pvt Ltd as a system administrator, where he administered user accounts and permissions in Active Directory, mainframes, and UNIX environments. He has strong communication, troubleshooting, and problem solving skills. Rajiv has a Bachelor of Technology degree in Information Technology.
Rajiv Shrikant Bhalerao is a technology professional with over 3 years of experience in identity and access management. He currently works as a system administrator for Synchrony Financial, where he manages user accounts in Active Directory, mainframes, and UNIX environments. Some of his responsibilities include creating and deleting user accounts, applying security permissions, and troubleshooting operating systems. Previously he worked for CSC Pvt Ltd as a system administrator, where he administered Active Directory and was responsible for identity and access management tasks. He has experience working in teams and leading the migration of over 2000 user accounts from a GE VPN to a SYNC VPN environment.
2013 06-26- attvio matt hooper - business.nextMatthew Hooper
The document discusses different levels of maturity for IT service management:
- Queue Management focuses on fulfilling requests but is reactive and resource-focused.
- Service Management leverages processes to improve service delivery but remains reactive.
- Business Management uses IT to create business opportunities but operates in business silos.
- Business Agility increases ability to deliver new offerings through business intelligence and technology independence.
The highest level is Business Enlightenment, which drives innovation through operational excellence, rapid validation, and correlating customer demands to technology.
Workflow Process Optimization for TelecomDan Corcoran
We eliminate the cost and pain of replacing existing software by layering our configurable solution right over your existing systems and even better… We do it in 6-12 weeks and without reliance on your busy IT team! Learn More at https://www.servicespan.net/telecom-service-providers/
Antick Richard Maxwell is seeking a role where he can build upon his expertise in batch scheduling tools like TWS, Autosys, and Redwood. He has over 10 years of experience in IT infrastructure management, technical support, and analytics. His previous roles include senior operations professional at IBM, where he scheduled batch jobs and responded to problem tickets, and technical support roles at Dell, Symantec, and Microsoft. He is proficient in tools like TWS, Autosys, Redwood, HTML, and has ITIL and other certifications.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
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- Service Management leverages processes to improve service delivery but remains reactive.
- Business Management uses IT to create business opportunities but operates in business silos.
- Business Agility increases ability to deliver new offerings through business intelligence and technology independence.
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Presented by Vladimir Iglovikov:
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- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
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People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
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GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
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Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.