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Everyday User Experience
The document discusses 5 principles for everyday user experience: 1) Be fast, as speed is important for user adoption. 2) Have personality to build trust and permission with users. 3) Be agile to handle the unexpected. 4) Be polite through intuitive and familiar designs. 5) Prepare for failures by considering responsive design and multiple contact options. The principles are meant to provide good experiences for both power users and mainstream users.
Everyday User Experience
- 1. EVERYDAY USER EXPERIENCE 5 PRINCIPLES FOR YOU + YOUR PRODUCTS TO EMBODY Matt Shobe @shobe
- 2. WHY I DOWHAT I DO
- 3.
- 4. http://www.flickr.com/photos/ajmexico/2394606162/ SPEED IS (NEARLY) EVERYTHING Principle 1: Be Fast.
- 5. “Speed is themost important feature. If your application is slow, people won’t use it. I see this more with mainstream users than I do with power users. I think that power users sometimes have a bit of sympathetic eye to the challenges of building really fast web apps, and maybe they’re willing to live with it, but when I look at my wife and kids, they’re my mainstream view of the world. If something is slow, they’re just gone.”  — Fred Wilson (Union Square Ventures)    http://bit.ly/fw-speed
- 10. http://www.avc.com/a_vc/2011/09/minimum-viable-personality.html PERSONALITY IS PERMISSION Principle 2: Be yourself.
- 16. Heavy symbolism, man AGILITYASSUMES THE UNEXPECTED Principle 3: Be agile. (Whatever your process, stay on your toes.)
- 17. “We all drivethe truck” Assume all external communications will be reblogged, retweeted, otherwise laid bare. Customers demand everything, yet expect the worst. (Confound that expectation.)
- 18. DESIGN HAS SPRINTSTORIES DESIGN COMMITS CODE DESIGN PAIR-IMPLEMENTS DESIGN SHOULDERS SUCCESS AND BEARS THE WEIGHT OF FAILURE
- 19. THE WHEEL OFJUSTICE Product Management • Engineering • User Experience
- 20. POLITENESS IS INSHORT SUPPLY Principle 4: Be polite.
- 21. 1XUX (1st TIME USEREXPERIENCE)
- 22. Make it easyto get started.
- 23. plans@tripit.com Leverage patterns peoplealready understand.
- 24. Make it easyto leave.
- 26. PREPARATION SHOWS PATIENCE Principle 5: Prepare for failure!
- 27. 1 (312) 555-1212 http://www.mywebsite.com/ VISA4388-5752-1234-5678
- 28. Kind of oldschool (circa 2010)
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- 32. SPEED PERSONALITY AGILITY POLITENESS PREPARATION THANK YOU.
- 33. SPEED PERSONALITY AGILITY POLITENESS PREPARATION THANK YOU. Matt Shobe @shobe
Editor's Notes
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- #19Â - engineering is opinionated about user experience\n- ux is technical enough to earn cred with eng\n- PM “walks to the whiteboard” with UX and helps the whole org understand that process is design-driven because they buy into it too\n
- #20Â JZ\n\nCredit to Erika Hall (Designer at Mule Design in SF)\n\ntalk on "Copy as interface"; copy, or text, makes up the majority of the interfaces that we create, but we don't really think about that text very much\n\nshe talks about being "considerate and respectful"\n \nThis is common sense; Basic principle is to design things so that they are courteous and friendly. Put yourself in the mind of your user and walk through your application. which things would piss you off? annoy you?\n1XUX (TA's concept)\n \nContinued on next slide... \n\n
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- #22Â politeness isn’t just language. It’s convention. Would you start a conversation by walking up to someone and saying what’s your birthdate, home address, and would you like to receive occasional email updates from me?\n\nstripe - payments processing system targeted at frustrated developers\nyou can explore every aspect of the core system without creating an account.\n
- #23Â tripit.com\nstunning insight\nno barriers to entry or proprietary tech here; just legwork\n
- #24Â - Data Liberation\n- FeedBurner redirection\n
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- #27Â People don’t know what you expect - but they know how to get “close”\nDon’t strive to make servers happy – make users happy\n
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