The document discusses trends in IT including increased mobility, collaboration, and cloud adoption posing challenges around legacy systems, strategic technology adoption, and cost control. It then outlines solutions for strategic IT through modern infrastructure, wireless, collaboration, cloud, and security solutions as well as operational optimization through managed services, professional services, and IT as a service models to help organizations address evolving needs, improve IT agility, and better control costs. Case studies are then provided showing how Black Box has helped organizations across different industries address these types of IT challenges and implement the outlined solutions.

1. Comprehensive IT. Optimized.

2. 2
The Evolution of IT
Trends
Of employees BYOD
– Forrester
53%
Of employee productivity related to
collaboration and anywhere access
– Forsythe
50%
Of companies are expanding use of new
business models enabled by managed
services
– Gartner
48%

3. 3
The Evolution of IT
Enterprises embracing mobile
productivity growing revenue faster
- Symantec
50%
Of IT operational costs are being
reduced through managed services
– CompTIA
25%
Leading IT organizations spending 30%
of budget on strategic initiatives
– Frost&Sullivan
30%
Promises

4. 4
So Difficulties Remain
Disappointments
71%
Of staff unhappy with tactical
deployments
– Spy Glass
51%
Of CIOs are saddled with legacy costs
and concerned about adopting new
technology and new IT expertise
– Seek CIO
50%
Of OPEX budget lost to failed IT
projects
– ZDNet

5. 5
Key Challenges
Strategic IT – The Right Solution
• Move from Structured, Legacy
Deployment to Modern, Agile
Technologies
• Infrastructure and Data Center
• Wireless and Mobility
• Collaboration
• Cloud
• Security
Operational Optimization –
Managed Right
• Embrace New Deployment and
Consumption Models
• CAPEX/OPEX Balance
• Premise to Hybrid to Cloud
• Professional and Managed Services to
IT-as-a-Service
• Reporting and Analytics
» Evolving Needs – mobility,
cloud, collaboration
» IT Agility – legacy
evolution, new strategic
technology adoption
» Cost Control – business
outcomes vs. IT spend
$
Challenges
Productivity
Transformation

6. 6
The Evolution of IT
Outcomes
100% staff mobility at 1000’s of branch locations with
tablet-enabled sales tools
Saved $1M+ by migrating to private cloud-based UCC
at 300+ locations
Serving 1,500 staff with new apps and 70% reduction in
support hours
Improved nursing efficiency with 4x increase in floor
space with Wi-Fi and DAS
Minimized day-to-day operations with staff
augmentation – design/staging/installation/support
Reduced operating costs and strategically shifted focus of resources
by consolidating diverse CAPEX solutions and moving to OPEX

7. 7
Black Box
Premise,
Hybrid,
Cloud
Enterprise Solutions
Risk/Security

8. Strategic IT Requires the Right Solutions

9. 9
Wired and Wireless Infrastructure
Annual data growth [wired/wireless] and
video redefining network requirements
– Cisco
66%
□ Comprehensive Infrastructure
» Wired – Structured Cabling/Networking
» Wireless – Cellular, Wi-Fi, WMTS, Public
Safety, Two-Way, Paging
□ Design Excellence
» High Performance – RCCD, Coverage,
Capacity, Criticality
» “Neutral-Host” Carrier Connectivity
□ Flawless Delivery
» Holistic RF and IT Expertise
4G
700/800/850/
1900/2100 MHz
Public Safety/
Other
450/700/800/900 MHz
Wi-Fi
2.4/5 GHz
Wired
CAT/Fiber

10. 10
A Comprehensive Approach
Edge Switch
MM/SM Fiber Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Core Switch
IP Drop

11. 11
A Comprehensive Approach
Edge Switch
MM/SM Fiber Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Core Switch
Wi-Fi AP
IP Drop

12. 12
A Comprehensive Approach
MM/SM Fiber Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Universal Access
Point (UAP)
Wi-Fi AP or IP Drop
Transport Extension
Node
Central Area Node

13. 13
A Comprehensive Approach
MM/SM Fiber Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Universal Access
Point (UAP)
Wi-Fi AP or IP Drop
Transport Extension
Node
Central Area Node

14. 14
Collaboration
Unified Communications and Collaboration
□ The Right Solution and Deployment
» Proven ROI driven methodology
» Vendor Independent – solution
selection and migration
» Diverse financial/deployment models
□ Enabling Productivity
» Business process and application
integration
» Mobility
□ Long Term Success
» Adoption – training and management
Increase in workforce productivity in
companies adopting UCC
– Gartner
49%

15. 15
Multiple Ways to Engage
Lifecycle Services
Transformation
» Environment, User, and Workflow Modeling
» Premise, Cloud, Hybrid, UCC-as-a-Service
Solutions
» Staging & Deployment
Increased
Operational
Efficiency
Integration
» Multi-Vendor Platforms
» CRM, Processes, and Applications
» Voice, Video, Mobility
» Reporting and Analytics
Higher
Productivity
Migration
» Sunset/EOL Services
» Connectivity Services
» Asset and Support Optimization
Lower Costs

16. 16
Multiple Ways to Engage
Lifecycle Services
Transformation
» Environment, User, and Workflow Modeling
» Premise, Cloud, Hybrid, UCC-as-a-Service
Solutions
» Staging & Deployment
Increased
Operational
Efficiency
Integration
» Multi-Vendor Platforms
» CRM, Processes, and Applications
» Voice, Video, Mobility
» Reporting and Analytics
Higher
Productivity
Migration
» Sunset/EOL Services
» Connectivity Services
» Asset and Support Optimization
Lower Costs
Integration
» Multi-Vendor Platforms
» CRM, Processes, and Applications
» Voice and Video
» Mobility
Higher
Productivity
Transformation
» Complete Solution Refresh
» Commodity Devices & HW
» Device Staging & Deployment
» Integrated Network & Applications
Increased
Operational
Efficiency

17. Managing IT Optimization

18. 18
IT Services
Free Up Your Strategic IT
Of enterprises anticipate increases in
both IT demand and complexity
– Information Week
□ Staff Management
» Periodic and Dedicated Staffing
□ Current Solution Optimization and
Technology Adoption
» Vendor Consolidation
» Legacy Management and
Migration
» Augmented Expertise
□ New Business Models
74%

19. 19
IT Services
How Can We Help?
Rollout/Deployment
Network Refresh
Migration/Upgrade
Integration
Assessment
Consultation
Maintenance/
Field Services
Staff Augmentation
Turn-Key Services
UCC-as-a-Service
Sunset Services
Carrier and Cloud
Services
Lifecycle Management
ITIL-Aligned, SLA-Driven
Professional
Services Managed Services IT-as-a-Service

20. Working Together

21. 21
Our Approach
A Collaborative Model
Analyze
Design
Build
Operate
Maintain
Optimize
»Discovery
»Surveys and assessments
»Business modeling
»End-to-end design
»Solution options
»Integration options
»Deployment and consumption options
»Proof of Concept
»Staging, configuration, testing
»Project management
»SLA’s and reporting
»Administration and control
»Change and program management
»Preventative maintenance
»Lifecycle services
»Continuous refinement
»Ongoing training and support

22. 22
Next Step
Objectives
CIO
IT/
Network
Facilities
Telecom
Analyze
Design
Build
Operate
Maintain
Optimize
Analyze
» Assemble stakeholders
» Review solution
requirements and options
» Review consumption
models
Review

23. 23
Black Box
We Make Technology Work
200 offices in 150 countries enable our customers locally, nationally, globally
4000+ team members, with 2500+ certified technical resources delivering
exceptional service
» A Strong, Stable Partner
Public company (NASDAQ: BBOX) since 1994
$1+ billion in annual revenue – strong performance for 38 consecutive years
Enabling business outcomes through a customer-centric approach
Leveraging diverse portfolio to deliver innovative and interoperable solutions
» Global Capabilities, Local Expertise
» The Right Solution, The Right Network, Managed Right

24. Thank You and Questions

25. Case Studies

26. 26
Enterprise Wide Wireless Network
Case Study: Carilion Clinic
»Challenges:
» Upgrade and improve wireless service to
minimize legacy system maintenance while
offering 100% coverage for staff and guests
to support new medical initiatives and services
» Solution:
» Enterprise-wide wireless network for efficient
coverage and capacity
» Outcomes:
» Improved flexibility to support medical workflows,
initiatives, and applications with less
network maintenance
“Our research led us to decide on
implementing the DAS and WLAN
solution from Black Box (which)
has enabled our IT staff to focus
on end-user needs instead of
troubleshooting wireless issues”
- Kendall White
Named in Top 100 Most
Wired and Wireless Hospitals

27. 27
Comprehensive Wireless Solutions for Healthcare Applications
Case Study: Cook Children’s Healthcare System
»Challenges:
» Improve the user experience for patients, medical
professionals, and visitors by mitigating increased
system demand through comprehensive
wireless coverage
» Solution:
» InnerWireless4G and InnerWirelessHD3
» Outcomes:
» A unified wireless network to support new
applications and devices, enable mobile workflow,
improve efficiency, and prepare for future
coverage, capacity and criticality.
“The partnership between Cook
Children’s and Black Box has
allowed the hospital to control
and support all wireless needs
across all parts of the campus
with room to grow. This
comprehensive…solution meets
the needs of doctors, nurses
and staff.”
- Michael Zachary, Director of IT
Enterprise Architecture, Cook
Children’s Healthcare System

28. 28
Data/Voice/Wireless/Security for New and Existing Warehouses
Case Study: Whirlpool Corporation
» Challenges:
» Cable, cable upgrades and network management for
national warehouse system
» Solution:
» Fiber and copper cabling
» Wireless and VoIP systems
» Cable installation, termination, testing
» Supply and install equipment for the Main Distribution
Frame (MDF) and the Intermediate Distribution
Frames (IDFs)
» Outcomes:
» Centralized network management for all national
warehouses
» Consistent, standardized equipment and installations
at all locations
“Black Box has saved us
countless man-hours and
travel for each warehouse
startup. Their ability to
adjust and adapt to our
needs has proven to be
an invaluable asset.”
Scott M. Smith
Senior Network Engineer
Whirlpool Corporation

29. 29
Network Operations Center and New Service Desk
Case Study: Miami-Dade Aviation Department
» Challenges:
» Improve system maintenance, service
interruption/incident handling, and
call center support.
» Solution:
» Managed Services Solution that supports
• 24/7 service desk that supports 50,000 calls/year
• 24/7 NOC with Tier 1 service
» 50+ on-site techs
» Outcomes:
» Faster, more reliable and secure service for airport
vendors, employees, and travelers
“The Black Box team is an
integral part of the day-to-day
operations at MIA. They
understand what we need to run
smoothly and our two teams
work seamlessly as one.”
Maurice Jenkins,
Director Information Systems and
Telecommunications Division,
Miami-Dade Aviation Dept.

30. 30
Secure Wireless Infrastructure
Case Study: Oneida County Hospital
» Challenges:
» Upgrade slow legacy system that lacked the
coverage and capacity needed to support the
hospital’s commitment to high-level patient
care and continuous satisfaction.
» Solution
» BridgeWave SLE links to connect second
clinic
» Outcomes:
» A faster, integrated unified wireless system
with greater bandwidth, 99.99% uptime, and
compliance with all HIPAA requirements
“I was very happy with the speed
at which Black Box was able to
get this solution quoted, ordered,
and installed, and felt they did a
wonderful job of working around
all the hospital and clinic activity
during the install.”
Chris Weeks, IT Manager
Oneida County Hospital

31. 31
Comprehensive Communications for New Ballpark
Case Study: Miami Marlins Park
» Challenges:
» Integrate a collaborative unified communications
system, and highly responsive and reliable contact
center that supports enterprise mobility with
a lower cost of ownership
» Solution:
» ShoreTel® PBX, Enterprise Contact Center,
Conferencing, Mobility
» 500 stations with IP, analog, and mobility
capabilities
» Outcomes:
» Simplified network management, minimized
daily maintenance, and a lower cost of ownership
“We were impressed… with
the capabilities of Black Box
to deploy the system and
help us get the most out of
our investment.”
David Enriquez, Sr. Director of IT

32. 32
Voice System Replacement and Nationwide Integration Project
Case Study: Newtek™, the Small Business Authority
» Challenges:
» Integrate disparate technology into a
comprehensive voice network that grows with the
company’s needs, improves quality assurance/
monitoring, and offers component-level
functionality with plug and unplug features.
» Solution:
» Five-site deployment of Cisco Unified
Communications
» Outcomes:
» Centralized management for simplified business
operations and advanced functionality
“Black Box did a great
job working with us
to help us determine
benefits and costs.”
- Bob Cichon, CTO

33. 33
VoIP Communications System
Case Study: University of South Alabama
» Challenges:
» Integrate a multi-phased, hybrid system that
leverages the existing infrastructure and
increases system capacity
» Solutions:
» Upgrade aging copper infrastructure
to support older and newer technologies
» Outcomes:
» Cost-effective unified communications system
that broadens communications functionality and
drives consistency in messaging throughout the
campus
“We have a lot of confidence in
Black Box…they were able to meet
our needs better than other
vendors. They have a good
understanding of what we need.”
- David Blough, CIO
University of South Alabama Hospitals

34. 34
New Messaging System for 10,000 Users
Case Study: University of New Mexico
» Challenges:
» Install a new voicemail system for 10,000 users
within a 10-week timeframe
» Support and mitigate call volume demands with
minimal downtime
» Solution:
» CallXpress
» Outcomes:
» 48,000 calls on the first day with no problems
» Seamless integration of new system for improved
reliability, stability, and customer satisfaction
installed quickly and effectively
“CallXpress was implemented
over a holiday weekend,
which meant that on its first
full business day in operation,
the call volume was
exceptionally high. The
system didn’t miss a beat.”
- Margaret Krawic
Technical Support Analyst,
University of New Mexico

35. 35
Gaming System Support Data Centers
Case Study: Xbox Live
»Challenges:
» Deploy and install equipment upgrades with
minimal downtime at data centers around the
globe.
»Why Microsoft chose Black Box:
» Previous successful experience with Black Box
on showcase data center in Seattle
» Worldwide footprint
»Outcomes
» Standardized and consistent design,
equipment, and installations in Seattle,
London, and Tokyo within critical timeframes
“I picked the best company to be
our partner in this huge undertaking.
I look forward to working with Black
Box on all future deployments
because I know the level of quality
in all data centers will be
extraordinary.”
- Nicy Pike
Program Operations Manager
Xbox Live Operations

36. 36
Data/Voice Cabling Infrastructure
Case Study: Foot Locker, Inc.
» Challenges:
» Simplify and coordinate the installation of a new
data/voice network and advanced PoS system at
locations across Europe that would evolve
with demand
» Solution
» New cable infrastructure
» Outcomes:
» Centralized project management to assure
standardized installation of network
equipment at flagship London store and 300
stores across Europe.
» A scalable solution designed with future
advances in mind
“The Black Box system saved us time
and money because it was geared for
future change. Throughout the
installation, the Black Box team
worked quickly and efficiently. Their
continued support impressed me even
further.”
- Mike Connell
Vice President, Information Systems
Foot Locker, Inc.

37. 37
New Data Center at European Headquarters
Case Study: Starwood Hotels
» Challenges:
» Install a new data center with minimal disruption
to the existing reservation system within six days
» Solution:
» Fiber and copper cabling
» Relocate and reconnect all data center equipment
» Outcomes:
» An integrated, fast, efficient reservation system
for 170 hotels
“The Black Box team was
extremely efficient and
professional. You have a
great team and they should
be commended for doing an
excellent job.”
- Gustaf Burman, IT Project
Manager, EAME, Starwood
Hotels & Resorts Worldwide, Inc.

38. 38
Structured Cabling and Video System
Case Study: HyperActive Technologies
» Challenges:
» Install kitchen management systems without
negatively impacting retail business hours
» Coordination of nationwide installations
» Solution:
» Vision-based, predictive kitchen management
systems at quick-serve restaurants across the
U.S.
» Install all cabling, outdoor cameras, and
setup control center and monitors
» Outcomes:
» Consistency in installed PoS system across
national locations with flexible scheduling and
minimal downtime.
”We chose Black Box as an
installation vendor for our product
based on their reputation and
national footprint. The quality of
the work and the overall vendor
relationship has met or exceeded
my expectations.”
Ken McCall, Project Manager,
HyperActive Technologies

39. 39
Centralized, Upgraded Contact Center
Case Study: Miami Postal Credit Union
» Challenges:
» Centralize a call center that would continue to
function in the event of a major disruption, and
offer integrated mobility and conferencing
» Solution:
» ShoreTel contact center with integrated
mobility and conferencing
» Outcomes:
» A unified contact center with the ability to
segment and transfer calls among various
locations
“Black Box was quick to understand
our objectives, and proposed a
solution that addressed our needs
and offered the flexibility that we
were seeking in this system upgrade.”
- Phil Madrigal
Vice President Information Technology
Miami Postal Credit Union

40. 40
Digital Video Camera Network
Case Study: DC Metropolitan Area Transit Authority
» Challenges:
» Install a comprehensive system with minimal
disruption to service on the five lines, at the 86
stations, and throughout the 100 miles of track
operated by DC Metro
» Solution:
» Megapixel cameras, CAT6 and fiber cable
» Outcomes:
» Simplified, centralized infrastructure that drives
video monitoring for increased rider safety
and security