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Schneider Electric Facilities Management Survey


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This survey was conducted in January 2016 among 400 U.S. facility leaders in establishments including data centers, commercial and industrial buildings, retail, healthcare, education, government and other building environments. Respondents have responsibility related to purchasing energy and technology solutions, and their biggest responsibilities included facility management and operations management. Facility managers are increasingly adapting their building maintenance strategies in response to the Internet of Things (IoT).

Published in: Data & Analytics

Schneider Electric Facilities Management Survey

  1. 1. Schneider Electric Facilities Management Survey Confidential Property of Schneider Electric
  2. 2. Page 2Confidential Property of Schneider Electric | Summary • Data centers / IT are likely to spend the most on electricity in a year. • A larger proportion of those managing larger buildings are using energy management systems • System data storage is the biggest concern around remote diagnostics while the level of investment required acts as a barrier to adopting Big Data solutions. • Capital expenditure budgets are set to increase for 2016, compared to 2015. Over a fifth anticipate an increase of 10%+.
  3. 3. Page 3Confidential Property of Schneider Electric | Majority have final say in facility decisions • An online survey was conducted with decision makers in Facilities Management and Maintenance across the US. • Over half (57%) make all of the final facility maintenance outsourcing decisions, while the remaining make the decisions or have influence over decisions to some extent. Respondents have a variety of responsibilities and years of industry experience: 73% 72% 62% 47% 0% 20% 40% 60% 80% Responsibility (incl. primary responsibility) 4% 15% 23% 17%16% 11% 4% 10% 0% 5% 10% 15% 20% 25% Years of Industry Experience The following slides depict responses to the survey with a sample size throughout of 405 unless otherwise stated.
  4. 4. Page 4Confidential Property of Schneider Electric | Data centers / IT institutions spend the most on electricity • Data centers / IT institutions and industrial buildings are the biggest spenders in terms of electricity per year (18% spend over $500,001). Those in Industrial building have the largest annual budget for building operating expenses (20% with budget of $500,001+) 7% 3% 7% 11% 16% 19% 18% 20% 0% 5% 10% 15% 20% 25% How much does your company or organization typically spend on electricity in 1 year? 9% 7% 7% 18%17% 15% 12% 14% 0% 5% 10% 15% 20% What is your company or organization’s annual budget for building operating expenses?
  5. 5. Maintenance Practices Page 5Confidential Property of Schneider Electric |
  6. 6. Page 6Confidential Property of Schneider Electric | Over a third are proactive in maintaining building systems Typically those with a larger annual budget for operating expenses fully utilize predictive maintenance tools. Those who take a reactive approach are likely to be responsible for multiple buildings in multiple locations. 31% 21% 33% 15% 0% 5% 10% 15% 20% 25% 30% 35% Very reactive, fix equipment when it breaks Largely reactive break/fix, some regular preventive maintenance Proactive, conduct regular preventive maintenance on equipment Full utilization of predictive maintenance tools to assess and target equipment maintenance efforts along with regular preventive maintenance Please select the statement that best describes your current approach to maintaining building systems
  7. 7. Page 7Confidential Property of Schneider Electric | There are high levels of familiarity with analytics Those familiar with analytics and use them as part of their job are also likely to have the largest increase (+10%) in their projected capital expenses budget for 2016, as well as the largest annual operating expenses and largest spend per year on electricity. 27% 20% 15% 14% 21% 4% 0% 5% 10% 15% 20% 25% 30% I am familiar and routinely perform analytics as part of my job I am familiar and have some experience using analytics I am familiar with the concept and implementation of analytics, but I have no experience with it I am familiar with the concept of analytics, but I am unfamiliar with its implementation I am unfamiliar with this form of analytics I do not perform analytics, but I rely on insight provided by analytics as part of my job Which of the following best describes your level of familiarity with analytics – i.e. cloud-based automated fault detection and diagnosis to optimize facility operational performance – in relation to building management? Only 27% are really familiar with and use analytics routinely
  8. 8. Page 8Confidential Property of Schneider Electric | Many feel that those responsible for building management are skilled in data analysis The majority feel confident in the data analysis skills of the people in their company responsible for building management. Those responsible for large buildings (500k+ sq.ft.) feel most confident in the abilities of their team. 3% 5% 19% 40% 29% 3% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 1 – No skills at all 2 3 4 5 – Extremely skilled I do not know How do you rate the skills of the people at your company/organization responsible for building management in understanding data analysis? There’s a lot of confidence in people’s ability to understand data
  9. 9. Page 9Confidential Property of Schneider Electric | Level of investment acts as a barrier to Big Data solutions Level of investment and lack of resources act as the biggest barriers to the adoption of big data solutions and analytics. However, those who cite lack of resource available are also likely to project the capital expenditure budget for 2016 increase so this may no longer pose as a barrier in the future. 39% 31% 14% 14% 3% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% The level of investment required Lack of internal resources available to interpret the data into actionable results Buildings just not suited to the adoption Lack of proof around ROI Other What do you see as the biggest barriers to the adoption of Big Data solutions and analytics in buildings? Although the level of investment is the main issue could it be found if ROI was better proved?
  10. 10. Page 10Confidential Property of Schneider Electric | Bigger buildings are likely to use energy management systems Typically, energy management systems are used in bigger buildings. Smaller buildings might not be able to utilise such systems to their full potential. Similarly, newer buildings (less that 12 years old) are more likely to use energy management systems as opposed to older buildings. 34% 71% 87% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Column% <100k sq ft 100k - 500k sq ft 500k+ sq ft Does your organization currently utilize an energy management system to monitor, control and optimize your energy use? by Total estimated sq. footage of buildings managed Interesting that the relationship between size and usage is so linear. Why aren’t smaller buildings using EMS? Would it pay to install? Is is just for large buildings
  11. 11. Page 11Confidential Property of Schneider Electric | Energy management systems are used frequently The majority use the information from energy management systems to configure equipment in facilities at least monthly, 8% use this information quarterly and 5% use it less frequently. How often do you use information from your energy management system to configure the equipment in your facilities, such as by changing setpoints and schedules? 18% 21% 27% 21% 8% 0% 5% 10% 15% 20% 25% 30% Continuous/real time Daily Weekly Monthly Quarterly Column% Less than a fifth of organisations are using real time data from their EMS = potential inefficiencies?
  12. 12. Page 12Confidential Property of Schneider Electric | Most people are not using predictive risk information portal Predictive risk information portal is unlikely to currently be in place for the majority, however this service is likely to split opinion in terms of whether or not it is desired. Over 40% across all areas want predictive risk information portal, while roughly a fifth for all areas. Typically those with no interest in the predictive risk information portal tend to be those with smaller budgets and spending on electricity and those managing smaller buildings (<100k sq. ft.). Remote Service BMS / HVAC Security Electrical / power distribution Exists Want NO interest Exists Want NO interest Exists Want NO interest Information web portal 46% 38% 16% 44% 42% 14% 43% 43% 14% Analytic Services 49% 38% 13% 44% 40% 15% 46% 38% 17% Remote Response 50% 31% 20% 53% 32% 14% 49% 38% 13% Cloud Backup & Recovery 52% 35% 14% 48% 35% 17% 44% 39% 17% Building Monitoring 55% 31% 15% 57% 30% 13% 50% 37% 13% Predictive Risk Information Portal 36% 44% 20% 32% 48% 21% 30% 52% 18% In addition to on-site maintenance, could you please indicate whether you use or plan to use a remote connectivity service for each of the systems detailed below?
  13. 13. Page 13Confidential Property of Schneider Electric | Remote analytics play an important role for many Remote analytics play an important role for the majority. Although more people managing larger buildings (500k+ sq. ft.), they are more likely to feel that the remote analytic tools are ‘totally critical’ or ‘very important’ to their role and the efficiency of their business. How critical are remote analytics tools to your role and the efficiency of your business? 22% 50% 21% 7% 0% 10% 20% 30% 40% 50% 60% Totally critical Very Important Fairly important Not really important Column% Again we seem to see size of organization determining usage patterns
  14. 14. Page 14Confidential Property of Schneider Electric | Investment in connected services is likely to remain the same Most anticipate the same level of investment in connected services or an increase compared to last year. Those anticipating an increase are likely to be those who manage large buildings (500k+ sq. ft.) which suggests there is an increasing demand in this sector. In the next year, do you anticipate your investment in connected services (remote analytics, etc.) being: 43% 49% 3% 5% 0% 10% 20% 30% 40% 50% 60% More than last yearThe same as last yearLess than last year Not sure Column% This is a really buoyant area in terms of planned investment
  15. 15. Page 15Confidential Property of Schneider Electric | Data storage is the biggest concern around remote diagnostics The biggest concerns around remote diagnostics are systems data storage and network security. Systems data storage is a particular concern for those who manage multiple buildings in multiple locations. Those who are anticipating a decrease in capital expenditure in 2016 are concerned with the acceptance by personal when thinking about remote diagnosis.. . Which of the following 'real concerns' for you in using remote diagnostics: 64% 62% 50% 43% 0% 10% 20% 30% 40% 50% 60% 70% System Data Storage Network security Remote technician Acceptance by personnel %ValidCases Worries over data storage and security are key but with the anticipated growth of IOT this could become even more challenging. What plans are people putting in place?
  16. 16. Planning Page 16Confidential Property of Schneider Electric |
  17. 17. Page 17Confidential Property of Schneider Electric | Information from across the organisation is sufficient The majority feel that the information available is adequate to some extent. The most satisfied tend to be those managing large buildings (500k+ sq. ft.) while a bigger proportion of those managing smaller buildings (<100k sq. ft.) are less satisfied. . To what extent is the information available to you from across the organization sufficient for optimum facility maintenance planning (visibility into site/system performance, etc.)? 26% 44% 24% 3% 1% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Totally Adequate Reasonably adequate It’s just about OK It’s not really adequate It’s totally inadequate Column%
  18. 18. Page 18Confidential Property of Schneider Electric | Access control is the most widely used state system Access control is currently the most popular future state system while perform automated equipment fault detection is the system most people will adopt in the next three years (most likely through remote service). In cloud platforms are likely to be used for BAS/BMS and HVAC, and mobile app / access is most likely to be used for lighting controls. It is unclear whether those who responded ‘none of these’ did so because they are not interested or because they already have those services. . Please indicate which building systems will be part of an integrated platform for planning and/or control purposes in the next 3 years. Please also indicate if you anticipate remote third party services and/or mobile access will be included for operational/repair purposes Future state system Currently have Will have in next 3 years Do not have / plan to have in next 3 years In cloud platform <3yrs Remote service < 3 yrs. Mobile app/access < 3 yrs. None of these BAS/BMS and HVAC 56% 24% 20% 45% 39% 20% 21% Perform automated equipment fault detection 47% 34% 19% 35% 44% 23% 19% Ongoing commissioning 40% 28% 32% 32% 36% 21% 27% Metering/energy consumption visualization and/or reporting 54% 29% 17% 41% 37% 24% 21% Lighting controls 60% 25% 15% 32% 40% 27% 20% Access Control 63% 24% 13% 36% 40% 26% 20% Peak demand settings or demand response curtailment 46% 33% 22% 39% 38% 22% 23% Movement sensing 52% 25% 22% 32% 43% 24% 23% Signage 55% 28% 17% 34% 33% 20% 29% Parking data 42% 28% 31% 34% 33% 17% 33% Enterprise systems and business operational info (expenses, budgets, personnel) 57% 28% 15% 40% 40% 24% 21%
  19. 19. Page 19Confidential Property of Schneider Electric | The majority are impacted by the internet of things The majority are or will be impacted by the Internet of Things at some point in the next 3 years. Those who are currently impacted tend to be larger buildings and are also likely to increase their capital expense budget to some extent. . Is your organization’s buildings and maintenance policy being impacted by the Internet of Things? 43% 17% 18% 21% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Yes No but it will be within the next year No but it will be within 2 – 3 years No it won’t be impacted at all Column% This is totally consistent with two other recent studies but to me the question is what and how are people adapting to the challenges that the IOT is going to pose. Increase in data, increased security challenges, new policies needed etc.
  20. 20. Page 20Confidential Property of Schneider Electric | Capital expenditure budgets are set in increase For most, there will be an increase to some extent in the budget for building capital expenses in 2016 compared to 2015. Those managing larger buildings (500k+ sq. ft.) are likely to anticipate the largest increase (10+%) . What is your company or organization’s projected 2016 budget for building capital expenses (such as new equipment, upgrades, or retrofits)? 17% 26% 22% 7% 2% 1% 12% 13% 0% 5% 10% 15% 20% 25% 30% Increase 1-5% vs. 2015 CAPEX Increase 10+% vs. 2015 CAPEX Decrease 6-10% vs. 2015 CAPEX Approximately same (flat) vs. 2015 Column%
  21. 21. Services Vendor Identification Page 21Confidential Property of Schneider Electric |
  22. 22. Page 22Confidential Property of Schneider Electric | Information from previously used vendors is heavily relied upon Information and recommendations from vendors that have previously been used is heavily relied on when thinking about emerging trends and facility service providers / solutions, this is especially true of those with larger budgets for operating expenses and those who spend the most on electricity in a year. Recommendations and information from the community are relied with the exception of those with more industry experience, who are likely to have developed a network of valuable connections in the industry. . To what extent do you rely on recommendations or information about emerging building trends and facility service providers/solutions from the following? Level of reliance ( 5 = highest) 1 2 3 4 5 Never use Colleagues / peers 7% 9% 25% 27% 27% 5% Community 6% 17% 28% 29% 16% 5% Industry associations - local events 5% 8% 27% 30% 24% 6% Corporate / preferred vendor list 4% 9% 22% 36% 23% 5% Vendors who have used in the past 4% 7% 20% 36% 31% 3%
  23. 23. Page 23Confidential Property of Schneider Electric | A knowledgeable sales rep is an important info. source A knowledgeable sales / factory equipment representative is the most important sources when evaluating a vendors operating, followed by industry website / magazine publication and customer testimonials. Typically social media is a less important source and the least frequently used. However, roughly a quarter those with 7 – 10 years of experience rate LinkedIn article / community as the most important source. Again, this may be because they have developed a network of connections and they value their thoughts and opinions. . How important are the following sources to you when evaluating a vendor’s service offering? Level of confidence (5 = highest) 1 2 3 4 5 Never use Knowledgeable sales/factory equipment representative 5% 3% 16% 30% 42% 3% Customer testimonial/reference/case study/video 5% 10% 24% 33% 24% 5% Twitter newsfeed 16% 15% 22% 18% 15% 15% LinkedIn article/community 11% 16% 19% 24% 17% 13% Industry website/magazine publication 5% 9% 23% 29% 29% 5% This is a really traditional market in terms of information sources used. Magazines are far more important than in most other sectors
  24. 24. Page 24Confidential Property of Schneider Electric | An overall coordinated maintenance program is important Although all selection criteria are important when making the final vendor selection, the ability to provider an overall coordinated maintenance program with seamless remote support and onsite technical services capabilities is the most important, especially for those who manage large buildings (500k+ sq. ft.). . When evaluating remote services providers, how important are the following selection criteria in making final vendor selection? Level of importance (5 = highest) 1 2 3 4 5 Never use Ability to assess analytics, site conditions and make recommendations that positively impact business objectives 3% 7% 16% 31% 38% 5% Confidence in technical ability to perform remote analysis, triage and follow agreed upon action plan 2% 7% 16% 34% 35% 6% Ability to provide visibility and documentation on issues resolved 2% 4% 23% 32% 35% 5% Accessibility to service status information via mobile via web portal or mobile app 4% 8% 20% 32% 29% 7% Vendor’s ability to provide overall coordinated maintenance program with seamless remote support and onsite technical services capabilities 2% 4% 17% 31% 39% 6%