This document summarizes the transformation of Citrix's web operations team from a traditional waterfall approach to agile operations. It discusses how the team, which was located across the US, Ireland, and India, brought in an agile coach and adopted agile methodologies like Scrum and Kanban. As a result, the team saw improved SLAs, increased productivity, faster deliverables, and more visibility. Key aspects of the transformation included understanding the differences between development and operations, shifting to a DevOps model, and creating dashboards for increased management visibility. The benefits of the agile approach for IT operations teams are also highlighted.

1. #Perform2018
Cloud innovation and automation
The transformation from
waterfall to agile operations at
Citrix
Nestor Zapata
Lead Web Systems Administrator
Abeer Baker, CSM, PMP
Certified Scrum Master
#Perform2018#Perform2018#Perform2018

2. ABOUT US

4. LinkedIn: https://www.linkedin.com/in/nestorzapata/
Twitter: https://twitter.com/NlzTech
Who are we?
Nestor A.Zapata

5. LinkedIn: https://www.linkedin.com/in/abeerbaker/
Abeer Baker, CSM, PMP
Who are we?

6. NUMBERS

7. ▪ 37% Improved SLAs
▪ 3X Increased Productivity
▪ 30% Faster deliverables
▪ 80% More Visibility
The Numbers Game
▪ 75% Reduction in MTTR
▪ 105 min Reduction in
Web Deployments
Quantifying our Agile Success
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8. What do the numbers mean?
Quantifying our Agile Success, cont’d
Improved
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9. What do you know about Agile today?
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10. What do you know about Agile today?
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11. “Agile is more a “direction,”
than an “end.”
Transforming to Agile
culture means the business
knows the direction they
want to go on.”
Pearl Zhu
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12. WHO The team and players involved
HOW The transformation process
WHAT Continuous development and improvement
WHY The benefits for an IT Operations team
Q & A
Overview
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13. The team and players
involved
Who?
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14. Team Dynamic, Locations and an Agile Coach
Web Operations

15. United
States
Team Dynamic, Locations and an Agile Coach
Web Operations

16. Ireland
Team Dynamic, Locations and an Agile Coach
Web Operations

17. India
Team Dynamic, Locations and an Agile Coach
Web Operations

18. Web Operations: Tools
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19. Web Operations - Technologies
Team Dynamic, Locations and an Agile Coach
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20. Web Operations
Team Dynamic, Locations and an Agile Coach
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21. The transformation process
How?
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22. Scrum
FDD
Kanban
DSDM
ASD
XP
Lean
Crystal
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23. Understanding Development vs. Operations
The learnings of a Scrum Master
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24. Then (OldOps)
The team before the transformation
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25. Then (OldOps)
The team before the transformation
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Resistance to Agile?

26. Then (OldOps)
The team before the transformation
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27. Now (AgileOps)
The team after the transformation
“Stop Starting and Start Finishing”
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28. Now (AgileOps)
The team after the transformation
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Traditional Ops to Agile Transformation at Citrix
Check out the Podcast ☺

29. Continuous Development
and Improvement
What?
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30. Striving for maximum efficiency
Continuous Improvement
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31. Bringing in Lower Environments
The shift to DevOps
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32. Bringing in Lower Environments
The shift to DevOps
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33. Web Operations
Outcome and Results of the Agile Transformation
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34. Dashboards for Success
A view into the team management practices
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35. Dashboards for Success
A view into the team management practices
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36. Dashboards for Success, cont’d
Increased visibility into the Ops management practices
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37. Dashboards for Success, cont’d
Increased visibility into the Ops management practices
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38. #Perform2018
The benefits for an
IT Operations team
Why?

39. Why Change?
Why we went Agile
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40. Why Change?
Additional benefits to the team
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41. Agile Value Proposition
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42. “Agile is an attitude, not a
technique with boundaries.
An attitude has no boundaries, so
we wouldn’t ask ‘can I use agile
here’, but rather ‘how would I act
in the agile way here?’ or ‘how
agile can we
be, here?’”
Alistair Cockburn
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43. Q & A
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44. Thank you