1. HILLARY FOUTCH
Colorado Springs, CO hillaryfoutch@yahoo.com 719-761-9320
Skills Summary
A highly organized and detail-oriented individual providing thorough and skillful support; Dedicated
and focused; able to prioritize and complete tasks and follow through to achieve project goals. I am
an independent and self-motivated professional with excellent research; able to grow positive
relationships with colleagues at all organizational levels.
Experience
Logistics/SalesManager/AccountManager
Andy Davis Trucking, LLC- Monument, CO –September 2016-Present
-Manage customer accounts and coordinate freight to meet client’s specific pickup and
delivery requirements.
-Manage truck drivers by scheduling loads and coordinating driver’s weekly routes
-Develop new business for new lanes and markets.
-Understand State & Federal DOT regulations
-Make out bound calls to current customer as well as work closely with Brokers to secure
loads
Inside Sales Manager
HomeAdvisor - Colorado Springs, CO - April 2015- September 2016
-Call on and speak with small business owners across the country, consulting on HomeAdvisor’s
services and products
-Drive new business acquisition
-Manage Pipeline and sales cycles for each representative
-Teach sales techniques and help to develop new, creative sales strategies
-Share feedback and ideas with upper management .
-Oversee a team of 13 sales representatives
-Provide and review reports to go over key performance indicators
-Meet daily with Vice President to discuss expectations and share new ideas
-Create weekly team incentive plans and competitions to drive success
-Dial in to live calls to provide immediate feedback to consultants

2. 2
-Approve payroll daily
-Prepare quarter plans
-Discuss Return on Investment plans with contractors
-Maintain CRM pipeline for new prospects
-Use of Excel, Microsoft programs, and Outlook Calendar
Super-Agent
OneTechnologies - Colorado Springs, CO - May 2013 to April 2015
-Retain customers closing out accounts
-Mentor new trainees
-Ensure that all calls are above 85 % quality scores
-Provide excellent customer service to all customers
-Provide floor support to all employees
-Answer sales calls and resolve customer complaints.
Store Manager/Sales Manager
ORECK CLEAN HOME CENTER - San Antonio, TX - August 2012 to May 2013
-Managed store front over four associates
-Scheduled daily routines for employees
-Planned and managed budget for three locations
-Analyzed monthly financial reports
-Ensured quality standards for all employees’ scope of work to meet owner requirements
-Service vacuum cleaners for over 200 clients each month
-Approve payroll and set schedules for each employee in each store
-Pick up supplies for location and go over inventory weekly
-Sell to walk in customers on a commission base
Collections Specialist
Firstscource - Colorado Springs, CO - January 2012 to September 2012
-Inbound & outbound calls on delinquent accounts to make arrangements to bring account current
-Update customer personal information in computer, skip tracing when needed.#
-Set up payment plans with customers
-Determine if customers qualify for modifications, deciding Good Faith payments#
-Update Re-Possession accounts, send correct legal letters – Repo redemptions, maintaining correct
repossession procedures.#
-Follow-up with customers on questions and payments, always complying with FDCPA confidentiality
laws and company procedures and policies
-Maintain CRM pipeline of current customers

3. 3
Shift Leader/Server
Ruby Tuesday - Colorado Springs, CO - August 2010 to November 2011
-Uphold strict cash handling procedures and be accountable for all transactions daily .
-Maintain personal health and sanitation standards
-Review work procedures and operational problems in order to determine ways to improve service,
performance and safety
-Ensure 100% compliance with all Company policies and laws, including health and safety
standards ... Hold thorough knowledge of food and beverage menu
-Describe and recommend wine selections and beer selections
-Handle POS system quickly and efficiently
-Speak to guests to ensure satisfaction with food, drinks and service
Present bills, accept payments, operates POS system
EDUCATION
Diploma
New Hope Academy - San Antonio, TX 2006 to 2010
CERTIFICATIONS
Crucial Converstions Certification