This document is from a webinar presented by Samanage on their Cloud Service Desk and IT Asset Management solution. It discusses Samanage's ease of use, flexibility, and quick implementation timeline. The webinar highlights that Samanage allows customers to go live within 14 days and provides unified IT service desk and asset management capabilities. It also notes Samanage's strong growth and customer base as evidence of its success.

1. © 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk
& ITAM – Go Live in 14 Days

2. Eric Feldman
Speaker Director of IT
• 15+ years experience developing,
implementing and leading creative
technology innovations
• Former MIS director for the Mayor’s Office
of the City of New York
• Former AVP technical operations for The
Princeton Review
Host
Ginny Mahaney
Vice President of Marketing
• 20+ years experience in B2B technology
• 6+ years in ITSM and Enterprise Systems
Management

3. Agenda

4. Global private
equity firm
focused on
growing
enterprises
valued at up to
$250 million
75+ companies
300
transactions+
since 1988

6. ITSM Solution Requirements
Cost-effective
Ease of use & flexible
Cloud-based
Strong Community &
Customer Service-focused
ITIL-ready
Expandable beyond IT

8. Search & Evaluation Process
Google
Demos
Trial accounts
Support

9. The Dreaded
Sales Process

10. Why Choose Samanage?
Reason #1: Usability
Reason #2: Community & Customer
Service
Reason #3: Flexibility
Reason #4: Value for the price

11. Implementation
Process

12. Business Impact

13. Business Impact
Accurately forecast and budget
Improve response time and meet,
or exceed, SLAs
Reduce overhead and other
expensive variable costs
Build economies of scale by
using the ITSM solution across
the organization

14. What’s Next . . .

15. Questions
& Answers
A bit more about
Samanage

16. What We’re Hearing Clients Really Want
(and Really Need)
ITIL-ready solution
Simple, feature-rich solution
Unify assets, tickets and people
all in one place
Available anywhere (Mobile)
Transition to service-orientation;
provide and facilitate needs of
entire organization

17. What Makes Samanage Different . . .
What We’re Hearing Clients Really Want
(and Really Need)
Instant value: Clients able to get up
and running in 14 days
Code-free customization: No
professional services needed
We make people happy: Our
product is fun and easy to use
Keeping YOU on the cutting edge
of ingenuity: 1,400 deploys to
production 1H 2014
We bring it all together: Unified IT
Service Desk and Asset
Management

18. The Proof’s in the Pudding
(Mmmm. . . pudding . . .)
500+
CUSTOMERS 47 COUNTRIES 42 SUPPORTED
LANGUAGES
250%
GROWTH YOY
1,000,000+
ASSETS MANAGED

19. An Easy Way to Dig Deeper
Start your free trial and test it yourself:
www.samanage.com/signup.html

20. Questions & Answers

21. © 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk
& ITAM – Go Live in 14 Days