Norfolk's Central Intake system connects homeless families to a continuum of services including assessment, prevention, rapid rehousing, and ongoing case management. Over 1,600 calls are received monthly, with over 500 families receiving financial assistance in 2009. The system leverages multiple funding sources but faces challenges due to reduced funding and increased housing costs.

1. Norfolk’s Central Intake and Progress in Building a Seamless System for Homeless Families Jill Baker July 12, 2010 NAEH Presentation

5. How it all Connects

6. Rapid Exit Client Flow

10. Intake and Assessment Fiscal Year Walk-Ins Intakes 2008 3044 1746 2009 2947 1864 2010 2411 1551

11. Hotline Data Calendar Year Calls 2007 12345 2008 13628 2009 19498

12. Shelter Fiscal Year Waiting List Placements 2008 378 150 2009 465 126 2010 407 117

13. Households Assisted Financially *It should be noted that this represents Family households as well as Single adult households with no children *2010 does not include those house holds provided assistance through HPRP funding stream Fiscal Year Households Served 2007 945 2008 537 2009 541 2010 308

14. Program Expenditures Fiscal Year Direct Financial Assistance 2007 $1,157,409 2008 $695,812 2009 $663,991

15. Ongoing Case Management Fiscal Year Referrals from HART 2008 109 2009 122 2010 189