This document outlines tips for effective online process facilitation. It discusses: - Setting up technology and preparing participants beforehand. - Designing the online experience with simple visual aids and engagement activities. - Structuring conversations with the "What, So what, Now what" framework. - Preparing thoroughly alone or with a producer, and practicing sessions. - Envisioning the facilitation flow and amplifying one's presence online. - Using breakout rooms and focusing the discussion. The document aims to help facilitators shift processes online and maximize engagement.

1. Welcome to our
sharing session
1. Check audio + video is
OK? Mute if not speaking,
please
2. Familiar with Zoom
features : chat, raise hand,
screen + video(gallery
view)
3. Permission for video
recording for training +
sharing later
4. In case of zoom outage…
1

2. 10 things to Level Up
Your Online Process
Facilitation Power
Mar 31
2020

3. -->“The bridge” <--
3
College of Business's video production studio
photo courtesy of UIUC
Process facilitation
Source : Masterful Facilitation Institute

4. Agenda
1. Introduction
2. 10 things I have learned as
online process facilitator
3. Q & A
4. Closing
4

5. Video, please 😁
5

6. 1-min Check-in
1. Your name
2. Current City
3. Your Main Role
4. A word or a picture to describe your
experience in online facilitation
5. Call name of next participant to share
6

7. Agreement
1. Active participation
2. Open to new idea
3. Indication to speak
4. Time keeper role
5. Permission for video
recording for training
+ sharing later
7

8. A Case Study :
using song as energizer
8

9. 9
1. What observations stood out(visual and
audio) ? Any feelings or emotions while
watching the clip?
2. What patterns or conclusions are
emerging? What hypotheses can you make?
3. If you were the online process facilitator,
what will you do differently if any?
You may want to take a screenshot of this slide

10. 10

11. 11
Share with your partner the questions in previous
slide
[1] Reflect individually for 1 min
[2] Share with a partner. One minute per participant.
Consolidate ideas
[3] Write down suggestions from each group in chat
box

12. 10 things I have learned as online
process facilitator
12
● Practical tips
○ General Setup
○ Design for Online Experience
○ Preparation
○ Delivery
● Summary

13. General Setup
13

14. Good Things Come in Pairs
14

15. Good Things Come in Pairs
15

16. Mar 27 18:00
https://downdetector.com/status/zoom/map/ or
https://status.zoom.us/
https://downdetector.com/status/webex/map/ or
https://status.webex.com/service/status?lang=en
_US
16

17. Help participants to be ready (2)
17
● Before event, e.g preparation for participants
● Few minutes before starting of session, e.g
familiarisation
● Agreement

18. 18
1. Any burning question?
2. Any of tips shared in previous segment can be
used in the case study or an online event you
have experienced?
3. Share with your video on, please 🙏

19. Design for Online Experience
19

20. Simple visual aids (3)
20
● Loss of 3D space - - > visual
comms
● Visual design for majority of
participants, e.g age, background
● Imagine your grandparents…

21. Online activities for engagement (4)
21
● Self introduction
● 1-2-all using breakout
room
● Small debriefs
● More activities later
Balance engagement and
results + intention

22. 5-min Rule
22
Source : How to Get People to Actually
Participate in Virtual Meetings

23. Focused conversation (5)
23
● What?
● So What?
● Now What?
● Periodic Check-in

24. 24
What 1. “A word or a picture to describe
your experience in online
facilitation”
2. Tips shared and questions in
this session
So What “Any of tips shared in previous
segment can be used in the case
study or an online event you have
experienced?”
Now What To be demonstrated

25. Breakout Session Design (6)
25
● Prepared materials for a breakout session, e.g
workflow
● Who is facilitator in a breakout room? A
participant? Main room facilitator?
● Facilitation design guidelines applied!

26. 26
Online
engagement
X
face-to-fa
ce
conversati
on
Brain is
faster
than our
sensors
Visual
aids
Online
activities
Focus
conver-s
ation Break-
out
room

27. Design the Process Through Eyes of
Participants
27

28. 28
1. Any burning question?
2. Any of tips shared in previous segment can be
used in the case study or an online event you
have experienced?
3. Share with your video on, please 🙏

29. Preparation
29

30. Alone or With “Producer” (7)
30
● Have a producer if >1 pizza for
participants
● Prefer tech-savvy producer
○ Tech troubleshooting
○ Engagement
○ Master of online platform, tools

31. Online Practice With Partners (8)
31
● Rehearse with partners online
● Review recording
● Improve

32. 32
Visualise the successful flow(9)
1. Breathe
2. Imagine successful steps in the process and
responses from participants

33. 33
1. Any burning question?
2. Any of tips shared in previous segment can be
used in the case study or an online event you
have experienced?
3. Share with your video on, please 🙏

34. Delivery
34

35. 35
Amplify Self (10)
1. Not ”acting” or excessive hand movements
2. Smile
3. Energised or full of passion
4. Voice : tone, pace, vocal variety

36. Summary
1. Good Things Come in Pairs
2. Help participants to be ready
3. Lean on simple visual aids
4. Online activities for engagement
5. Focused conversation
6. Breakout session design
7. Have a producer
8. Online practice with partners
9. Visualise the successful flow
10. Amplify self
36
Bonus :
mindset shift

37. 37
1. Any burning question?
2. Any of tips shared in previous segment can be
used in the case study or an online event you
have experienced?
3. Share with your video on, please 🙏

38. 38
A small break!?

39. 39

40. Q + A
Fishbowl
40

41. Closing
1. Biggest surprise
2. Your next baby step
41

42. One-page Resource
https://www.askone.sg/resources/resources-for-onl
ine-facilitation/
Online practice of Liberating Structures
(April 2020)
https://www.eventbrite.sg/e/online-practice-of-liber
ating-structures-april-2020-tickets-10139048166
0
42

43. With empathy and
practice, we can
close the gaps
43

44. 44
Thanks!
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If you need coaching support in preparation
for online process facilitation, book a time
slot from my coaching calendar https://calendly.com/askone