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COMMUNICATION FACTS
10NEEDTOKNOW
LANABULLOUGH
LISTENING
Listeningisthebiggest
signofrespectyoucan
givetoaperson.
1
IMPRESSIONS
Firstimpressions
communicatealotabout
whoyouare.Whatmessage
areyousending?
2
BODY LANGUAGE
It'snotjustWHATyousay,
it'sHOWyousayit.
Bodylanguagecomprises
over70%offace-to-face
communication. 
3
ATTENTION4
Peopleknowwhenyou'retruly
listeningtothem(ornot).
Tunein!
DISTRACTIONS
Peopleknowwhenyou're
multi-taskingwhen
talkingonthephone.
5
LAUGHTER
Laughloud,laughlong!
Laughterincreaseshuman
connection,especiallyatwork.
6
SILENCE
Peoplearenotmind-
readers.Ifyouhave
somethingtosay,sayit!
7
8
Thinkbeforeyouspeakinthe
"heatofthemoment"sothat
yourwordsarecarefully
composedandwillbe
understood.
CONFLICT
COMPLIMENTS
Begenerouswith
GENUINEcompliments.
9
UNDERSTAND
It'simportanttoclarify
andsummarize...seek
FIRSTtounderstand!
10
ROLLO MAY
COMMUNICATION
LEADS TO
COMMUNITY...
THAT IS, TO
UNDERSTANDING,
INTIMACY, AND
MUTUAL
VALUING.
LANA BULLOUGH
WWW.SAFESTRESS.CA
LANA@SAFESTRESS.CA

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