What did we learn about Superstream in 2014? Take a look and find out.

1. SUPERSTREAM
Our top ten learnings.

2. OUR BACKGROUND
QMV has delivered more than ten implementations of
SuperStream Rollovers and Contributions for six
diverse clients. During that time we have worked with
various project methodologies, solutions and budgets.
I thought I would share some of our key learnings
from across several of these implementations that
contributed to the successful delivery of a robust
system.
Not surprisingly, many of these are standard project
management practices.

3. 1. CLEAR VISION
Start right!:
Before commencing development determine the
approach, set the scope boundaries and obtain
agreement from all parties. Work through
conceptual solution designs that target the
desired end state.

4. 2. AUTOMATE PROCESSES
Maximise your ROI:
Automate each process as much as possible
considering return on investment. The biggest
benefits were achieved by up-front validation
being performed at the employer office resulting
in cleaner data and consquently a more stable
and predictable back office process.

5. 3. FIELD MAPPING
SuperStream is an integration project:
So it is essential to undertake a comprehensive
mapping of the SuperStream fields through all
the impacted systems.
In this way there were less complications caused
by mis-matching data on go-live

6. 4. VENDOR PARTNERSHIPS
Early and intimate engagement with Vendors:
It is imperative that vendors understand what
we are trying to achieve. Adjusting solutions is
always smoother when everyone is working
towards the same outcome.

7. 5. STAKEHOLDER ENGAGEMENT
Manage all Stakeholders:
• Build a strong relationship with the ATO and attend
ATO forums
• Engage client services, call centre, IT support,
infrastructure, trustee, legal & compliance, employer
services, employers, payroll etc.
• Use change management – such as impact
assessment, team updates, SME engagement,
training, change champions and on-floor warranty.
• Projects that identified potential changes early were
more successful in the lead up to and during
implementation.

8. 6. DOCUMENTATION
Formalise decision making:
Projects with clear and readily available
documentation were able to refer to decisions
made in earlier stages regardless of the
methodology used and confirm, or assess, if a
decision is still sound.

9. 7. EMPLOYER ENGAGEMENT
Engage Employers:
Speak to employers early and often. Employers
who were engaged early and often were the
most prepared for SuperStream changes and
therefore were supportive of the funds’
implementation.

10. 8. DETAILED REPORTING
Ensure the process is transparent:
In order to meet the service level reporting
required, the solution needs to show where
everything is and when it went there.
Implementations that integrate numerous
systems and provided comprehensive auditing,
reporting and issue management were accepted
more quickly.

11. 9. RIGOROUS TESTING
Apply End to End testing:
Automated solutions are extremely complex and
end to end testing through integration points
(portal – gateway – clearing house – payroll –
Registry) is essential. Establishing Go/No-go
meetings prior to ATO induction is beneficial to
assess the test coverage and associated risk of
deployment. If in doubt, try testing with
ComplianceTest.net.

12. 10. DON’T STOP
Keep the automation going. Several companies
have been able to leverage the foundation that
SuperStream has provided with plans to further
enhance portals and workflow systems to target
exception based models for all processes.

13. 1 The approach and scope of a project needs to be clear and concise
2 Automating processes ensures a cost-effective solution for clients
3 Accurate and thorough field mapping can help reduce complications at go-live
4 Respectful and open vendor partnerships speed processes
5 Engage all stakeholders early to identify any changes which may impact a project
6 Document everything – particularly to increase efficiency on future projects
7 Speak to employers early and often. Engaged employers are often more open to the changes
8 Exceed reporting expectations to help management keep full visibility
9 Rigorously test everything created
10 Don’t stop. Look at ways to further enhance processes for a better output.
SO WHAT HAVE WE LEARNED?

14. QMV Super Solutions specialise in the delivery of world-
class technology and business solutions for the
superannuation and wealth management industry.
With a fresh approach to solving complex process issues,
our tailored solutions are delivered by a bright young
team who are experts in their fields and focused on
delivering innovative results.
Get in touch if you’d like to find out more:
qmv@qmvsupersolutions.com