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LET	
  YOUR CONSUMERS BE	
  
YOUR BUSINESS GUIDE
info@shineresearch.in	
  II	
  www.shineresearch.in	
  	
  
Shine Research & Services Private Ltd
An Introduction…
Data	
   are	
   essen:al,	
   but	
   business	
   performance	
   improvements	
   and	
  
compe::ve	
   advantage	
   arise	
   from	
   appropriate	
   analysis	
   and	
  
inferences	
  that	
  allows	
  us	
  to	
  predict	
  and	
  op:mize	
  outcomes.	
  
Advanced	
   Technical	
   Methods	
   are	
   the	
   way	
   to	
   collect	
  
instant	
  quality	
  data	
  and	
  analyze	
  that	
  effec:vely.	
  
We	
   believe	
   in	
   the	
   importance	
   of	
   correct	
   data	
   from	
   the	
   target	
  
group.	
  	
  	
  	
  
Core Philosophy
Collec&on	
   of	
  
empirical	
   data	
  
is	
   the	
   essence	
  
of	
  research.	
  
T e c h n o l o g y	
  
enables	
   more	
  
accurate	
   and	
  
&mely	
  data	
  
F a s t e r 	
   a n d	
  
authen&c	
   data	
  
enables	
   be:er,	
  
&melier	
  decisions	
  
as	
   well	
   as	
   be:er	
  
business	
  insights	
  	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
About Us
Our	
  Experience:	
  
	
  
With	
  more	
  than	
  a	
  decade	
  of	
  experience	
  of	
  local	
  flavours	
  of	
  the	
  diversified	
  culture	
  
of	
  India,	
  We	
  built	
  up	
  local	
  reach	
  and	
  prac:cal	
  understanding	
  of	
  the	
  market.	
  
	
  
	
  
	
  
	
  
Who	
  are	
  We:	
  
	
  
•  Our	
  team	
  comprises	
  of	
  professional	
  with	
  more	
  than	
  10	
  years	
  experience	
  in	
  
Market	
  Research	
  Industry.	
  	
  
•  One	
  of	
  the	
  pioneer	
  organiza:on	
  implemen:ng	
  complete	
  digi:za:on	
  in	
  data	
  
collec:on	
  process	
  	
  
•  We	
   are	
   having	
   Pan	
   India	
   field	
   presence	
   with	
   the	
   team	
   experienced	
   and	
  
capable	
  on	
  working	
  with	
  newer	
  technologies	
  
•  Data	
   Quality	
   and	
   :mely	
   process	
   are	
   the	
   main	
   focal	
   points	
   for	
   any	
   project	
  
execu:on;	
   that	
   makes	
   us	
   to	
   upgrade	
   with	
   newer	
   technology	
   and	
   past	
  
experiences	
  
Effec&ve	
   research	
   comes	
  
from	
  those	
  who’ve	
  had	
  &me	
  
to	
  learn	
  their	
  markets.	
  
An	
   experienced	
   market	
  
research	
   company	
   with	
  
advanced	
   and	
   largest	
   field	
  
capabili&es	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Our Team
Management	
  Team:	
  
Shubha	
  Tiwari	
  
• Deep	
  MR	
  experience	
  
• +7	
  years	
  of	
  experience	
  in	
  Research	
  
design	
  and	
  Project	
  management	
  
• Conducted	
   various	
   methodologies	
  
in	
   Quan:ta:ve	
   as	
   well	
   as	
  
Qualita:ve	
   to	
   deliver	
   the	
   best	
  
feasible	
  business	
  solu:ons	
  
• Exposure	
   to	
   various	
   industry	
  
v e r : c a l s	
   a s	
   F M C G ,	
   F o o d ,	
  
Automo:ve	
  and	
  Social	
  development	
  	
  
Chandan	
  Kumar	
  
• Core	
   exper:se	
   in	
   Opera:on	
   and	
  
Project	
  Management	
  
• Experienced	
   in	
   handling	
   various	
  
mul:-­‐loca:on	
  and	
  large	
  sample	
  sized	
  
projects	
  
• 15+	
   years	
   experience	
   in	
   market	
  
research	
  industry	
  
• Vast	
   experience	
   in	
   Technology	
  
oriented	
  data	
  collec:on	
  methods	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Our Team
Expert	
  Team:	
  
Dimple	
  Gupta,	
  Sr.	
  Advisor	
  Qualita&ve	
  Research	
  
She	
  is	
  a	
  qualified	
  qualita:ve	
  researcher	
  with	
  overall	
  industry	
  experience	
  of	
  16	
  years,	
  of	
  which	
  more	
  than	
  11	
  years’	
  experience	
  is	
  in	
  market	
  
research.	
  Worked	
  with	
  IMRB	
  Interna:onal	
  for	
  5	
  years	
  and	
  for	
  TNS,	
  India	
  for	
  4	
  years.	
  Headed	
  the	
  Interna:onal	
  Division	
  at	
  TNS	
  India	
  and	
  the	
  
key	
  responsibili:es	
  included	
  –	
  research	
  design	
  and	
  planning,	
  client	
  servicing,	
  resource	
  and	
  team	
  planning	
  and	
  managing	
  overall	
  sourcing	
  
and	
  implementa:on	
  of	
  projects.	
  
	
  
Abhishek	
  Goyal,	
  Sr.	
  Advisor	
  Quan&ta&ve	
  Research	
  
With	
  an	
  overall	
  experience	
  of	
  more	
  than	
  12	
  years	
  in	
  Market	
  Research,	
  Strategic	
  Planning,	
  management	
  consultancy,	
  financial	
  closures	
  and	
  
interna:onal	
  trade,	
  he	
  carries	
  10	
  years	
  of	
  rich	
  research	
  industry	
  experience	
  set-­‐off	
  the	
  journey	
  with	
  IMRB	
  Interna:onal.	
  Highly	
  skilled	
  in	
  
formula:ng	
  strategies	
  to	
  exploit	
  business	
  opportuni:es	
  and	
  exposed	
  to	
  all	
  facets	
  of	
  management	
  consul:ng,	
  he	
  has	
  worked	
  with	
  Clients	
  
from	
  different	
  industry	
  ver:cals	
  like	
  Automo:ve,	
  Telecom,	
  FMCG,	
  Retail,	
  Healthcare,	
  Adver:sing	
  &	
  Promo:ons,	
  Royal	
  Families,	
  MNCs,	
  etc.	
  
Some	
  of	
  the	
  prominent	
  Client	
  serviced	
  are	
  Honda,	
  Toyota,	
  Skoda,	
  HP,	
  LG,	
  Adani,	
  SBK	
  Holding,	
  Kotak,	
  Lloyd's,	
  congressmen	
  of	
  US	
  senate	
  
among	
  many	
  more.	
  
	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Our Services
What	
  we	
  do	
  ?	
  
	
  
A	
   c o m p l e t e	
  
bouquet	
   of	
   all	
  
type	
   of	
   research	
  
services	
  
What	
  we	
  deliver	
  ?	
  
	
  
Real	
   data	
   based	
  
business	
  insights	
  
Qualita:ve	
  Tools	
  
FGDs	
  /	
  IDIs	
  /	
  Triads	
  
Ethnography	
  /	
  Observa:on	
  
Online	
  Research	
  Communi:es	
  
Quan:ta:ve	
  Tools	
  
F2F	
  interviews-­‐	
  Household	
  /	
  
Corporate	
  
Telephonic	
  Interviews-­‐CAPI	
  
Web	
  Interviews-­‐	
  Online	
  Panel	
  
USP………………	
  Instant	
  Solu.ons	
  
•  Technology	
  Led	
  Approach	
  with	
  advanced	
  as	
  well	
  as	
  unconven:onal	
  ways	
  of	
  data	
  collec:on	
  
such	
  as….mobile	
  apps	
  for	
  self	
  comple&on	
  surveys	
  /	
  diaries	
  to	
  be	
  filled;	
  Use	
  of	
  social	
  media	
  
to	
  gather	
  the	
  trends	
  and	
  quick	
  opinions	
  via	
  consumer	
  groups	
  &	
  communi:es	
  
•  We	
  propose	
  the	
  100%	
  digital	
  data	
  collec&on	
  in	
  the	
  field	
  	
  via	
  Laptops	
  /	
  Tablets	
  /	
  Mobile	
  
	
   	
  Data-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐>Insights-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐>Business	
  Solu&ons	
  
•  New Product Development / Concept testing
•  Brand image & equity
•  U&A studies
•  Customer / Vendor / Employee satisfaction
•  Dealer / Retailer Performance evaluation
•  Ad testing
•  Impact Assessment Study
•  Price Research
•  Demand estimation studies
•  Sales Forecasting studies
•  Mystery Audits
•  Automotive Clinics
•  Market Feasibility Study
•  Baseline Study
•  Benchmarking
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
How we Work
Standard	
  Opera&ng	
  Procedures	
  
Briefing	
  
Research
design
Fieldwork
Analysis ServicingReporting
Research
design Coordination
Analysis Servicing
Fieldwork, DE, QC1
Reporting
Qualitative
Recruitment
Analyst/Moderator
Coordinator
QC2
Analyst
Coordinator
Outsourcing
Verbal	
  
Debrief	
  
Pre-
screening
Toplines	
   Presenta&on	
  
Quantitative
Interface
FW	
  
Update	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Reach
UAE	
   SingaporeIndia	
  
NORTH	
   EAST	
   WEST	
   SOUTH	
  
New	
  Delhi	
  (HQ)	
   Jammu	
   Kolkata	
  (RO)	
   Mumbai	
  (RO)	
   Bangalore	
  (BO)	
  
Lucknow	
   Allahabad	
   Ranchi	
   Ahmedabad	
   Mangalore	
  
Amritsar	
  	
   Jaipur	
   Patna	
   Surat	
   Chennai	
  	
  
Ludhiana	
   Panipat	
   Asansol	
   Nagpur	
   Hyderabad	
  
Kanpur	
   Bareilly	
   Guwaha:	
   Indore	
   Kochi	
  
Chandigarh	
   Varanasi	
   Bhubneshwar	
   Pune	
   Vizag	
  
Agra	
   Raipur	
   Bhopal	
   Coimbatore	
  
Meerut	
   Muzzaffarpur	
   Sholapur	
   Vijaywada	
  
Shimla	
   Kolhapur	
   Madurai	
  
Pa:ala	
   Nasik	
   Guntur	
  
Local	
  Team	
  Presence	
  in	
  India:	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Quality Assurance
Field	
  
Supervisor	
  
Opera&on	
  
Manager	
  
Project	
  
Manager	
  
Researcher	
  
Project	
  detailed	
  Briefing	
  &	
  checks	
  on	
  all	
  materials	
  
Mock	
  Calls	
  	
  
Debriefing	
  
Immediate	
  Checks-­‐	
  GPS	
  Tracking	
  and	
  real	
  .me	
  uploaded	
  
data	
  checks	
  
Pre	
  Screening	
  (Recruitments)	
  
Post-­‐Ques:onnaire	
  Verifica:ons-­‐	
  Back-­‐checks,	
  Scru.ny,	
  
Quota	
  Checks	
  and	
  cleaning	
  
Regular	
  Data	
  Backups-­‐	
  Regular	
  data	
  uploads	
  and	
  backup	
  
to	
  avoid	
  data	
  loss	
  
Confiden:ality-­‐	
  Analysis	
  and	
  findings	
  are	
  kept	
  confiden.al	
  
under	
  strict	
  norms	
  
The	
  following	
  quality	
  control	
  measures	
  are	
  usually	
  put	
  in	
  place	
  in	
  all	
  our	
  research	
  projects:	
  
•  All	
  Interviewer	
  ID	
  are	
  captured	
  on	
  the	
  data	
  collec:on	
  instrument	
  (ques:onnaire)	
  and	
  analyzed	
  for	
  quality	
  assurance	
  
•  All	
  respondents	
  names,	
  addresses	
  and	
  telephone	
  numbers	
  are	
  captured	
  for	
  call-­‐back	
  &	
  valida:on	
  purpose.	
  Contacts	
  are	
  
recorded	
  to	
  establish	
  strike	
  rate.	
  
•  Pilot	
  tested	
  ques:onnaires	
  prior	
  to	
  use	
  in	
  the	
  field.	
  
•  Experienced	
  Field	
  Opera:ons	
  Supervisors	
  (FSOs)	
  are	
  assigned	
  to	
  our	
  surveys	
  with	
  responsibility	
  to	
  review	
  all	
  completed	
  
ques:onnaires	
  for	
  legibility,	
  accuracy	
  and	
  consistency.	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
Clients across Industries
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  
©	
  2015	
  SRS	
  Pvt	
  Ltd.	
  All	
  Rights	
  Reserved	
  -­‐	
  Privileged	
  and	
  Confiden&al	
  

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Credentials_Shine Research & Services

  • 1. LET  YOUR CONSUMERS BE   YOUR BUSINESS GUIDE info@shineresearch.in  II  www.shineresearch.in     Shine Research & Services Private Ltd An Introduction…
  • 2. Data   are   essen:al,   but   business   performance   improvements   and   compe::ve   advantage   arise   from   appropriate   analysis   and   inferences  that  allows  us  to  predict  and  op:mize  outcomes.   Advanced   Technical   Methods   are   the   way   to   collect   instant  quality  data  and  analyze  that  effec:vely.   We   believe   in   the   importance   of   correct   data   from   the   target   group.         Core Philosophy Collec&on   of   empirical   data   is   the   essence   of  research.   T e c h n o l o g y   enables   more   accurate   and   &mely  data   F a s t e r   a n d   authen&c   data   enables   be:er,   &melier  decisions   as   well   as   be:er   business  insights     ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 3. About Us Our  Experience:     With  more  than  a  decade  of  experience  of  local  flavours  of  the  diversified  culture   of  India,  We  built  up  local  reach  and  prac:cal  understanding  of  the  market.           Who  are  We:     •  Our  team  comprises  of  professional  with  more  than  10  years  experience  in   Market  Research  Industry.     •  One  of  the  pioneer  organiza:on  implemen:ng  complete  digi:za:on  in  data   collec:on  process     •  We   are   having   Pan   India   field   presence   with   the   team   experienced   and   capable  on  working  with  newer  technologies   •  Data   Quality   and   :mely   process   are   the   main   focal   points   for   any   project   execu:on;   that   makes   us   to   upgrade   with   newer   technology   and   past   experiences   Effec&ve   research   comes   from  those  who’ve  had  &me   to  learn  their  markets.   An   experienced   market   research   company   with   advanced   and   largest   field   capabili&es   ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 4. Our Team Management  Team:   Shubha  Tiwari   • Deep  MR  experience   • +7  years  of  experience  in  Research   design  and  Project  management   • Conducted   various   methodologies   in   Quan:ta:ve   as   well   as   Qualita:ve   to   deliver   the   best   feasible  business  solu:ons   • Exposure   to   various   industry   v e r : c a l s   a s   F M C G ,   F o o d ,   Automo:ve  and  Social  development     Chandan  Kumar   • Core   exper:se   in   Opera:on   and   Project  Management   • Experienced   in   handling   various   mul:-­‐loca:on  and  large  sample  sized   projects   • 15+   years   experience   in   market   research  industry   • Vast   experience   in   Technology   oriented  data  collec:on  methods   ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 5. Our Team Expert  Team:   Dimple  Gupta,  Sr.  Advisor  Qualita&ve  Research   She  is  a  qualified  qualita:ve  researcher  with  overall  industry  experience  of  16  years,  of  which  more  than  11  years’  experience  is  in  market   research.  Worked  with  IMRB  Interna:onal  for  5  years  and  for  TNS,  India  for  4  years.  Headed  the  Interna:onal  Division  at  TNS  India  and  the   key  responsibili:es  included  –  research  design  and  planning,  client  servicing,  resource  and  team  planning  and  managing  overall  sourcing   and  implementa:on  of  projects.     Abhishek  Goyal,  Sr.  Advisor  Quan&ta&ve  Research   With  an  overall  experience  of  more  than  12  years  in  Market  Research,  Strategic  Planning,  management  consultancy,  financial  closures  and   interna:onal  trade,  he  carries  10  years  of  rich  research  industry  experience  set-­‐off  the  journey  with  IMRB  Interna:onal.  Highly  skilled  in   formula:ng  strategies  to  exploit  business  opportuni:es  and  exposed  to  all  facets  of  management  consul:ng,  he  has  worked  with  Clients   from  different  industry  ver:cals  like  Automo:ve,  Telecom,  FMCG,  Retail,  Healthcare,  Adver:sing  &  Promo:ons,  Royal  Families,  MNCs,  etc.   Some  of  the  prominent  Client  serviced  are  Honda,  Toyota,  Skoda,  HP,  LG,  Adani,  SBK  Holding,  Kotak,  Lloyd's,  congressmen  of  US  senate   among  many  more.     ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 6. Our Services What  we  do  ?     A   c o m p l e t e   bouquet   of   all   type   of   research   services   What  we  deliver  ?     Real   data   based   business  insights   Qualita:ve  Tools   FGDs  /  IDIs  /  Triads   Ethnography  /  Observa:on   Online  Research  Communi:es   Quan:ta:ve  Tools   F2F  interviews-­‐  Household  /   Corporate   Telephonic  Interviews-­‐CAPI   Web  Interviews-­‐  Online  Panel   USP………………  Instant  Solu.ons   •  Technology  Led  Approach  with  advanced  as  well  as  unconven:onal  ways  of  data  collec:on   such  as….mobile  apps  for  self  comple&on  surveys  /  diaries  to  be  filled;  Use  of  social  media   to  gather  the  trends  and  quick  opinions  via  consumer  groups  &  communi:es   •  We  propose  the  100%  digital  data  collec&on  in  the  field    via  Laptops  /  Tablets  /  Mobile      Data-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐>Insights-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐>Business  Solu&ons   •  New Product Development / Concept testing •  Brand image & equity •  U&A studies •  Customer / Vendor / Employee satisfaction •  Dealer / Retailer Performance evaluation •  Ad testing •  Impact Assessment Study •  Price Research •  Demand estimation studies •  Sales Forecasting studies •  Mystery Audits •  Automotive Clinics •  Market Feasibility Study •  Baseline Study •  Benchmarking ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 7. How we Work Standard  Opera&ng  Procedures   Briefing   Research design Fieldwork Analysis ServicingReporting Research design Coordination Analysis Servicing Fieldwork, DE, QC1 Reporting Qualitative Recruitment Analyst/Moderator Coordinator QC2 Analyst Coordinator Outsourcing Verbal   Debrief   Pre- screening Toplines   Presenta&on   Quantitative Interface FW   Update   ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 8. Reach UAE   SingaporeIndia   NORTH   EAST   WEST   SOUTH   New  Delhi  (HQ)   Jammu   Kolkata  (RO)   Mumbai  (RO)   Bangalore  (BO)   Lucknow   Allahabad   Ranchi   Ahmedabad   Mangalore   Amritsar     Jaipur   Patna   Surat   Chennai     Ludhiana   Panipat   Asansol   Nagpur   Hyderabad   Kanpur   Bareilly   Guwaha:   Indore   Kochi   Chandigarh   Varanasi   Bhubneshwar   Pune   Vizag   Agra   Raipur   Bhopal   Coimbatore   Meerut   Muzzaffarpur   Sholapur   Vijaywada   Shimla   Kolhapur   Madurai   Pa:ala   Nasik   Guntur   Local  Team  Presence  in  India:   ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 9. Quality Assurance Field   Supervisor   Opera&on   Manager   Project   Manager   Researcher   Project  detailed  Briefing  &  checks  on  all  materials   Mock  Calls     Debriefing   Immediate  Checks-­‐  GPS  Tracking  and  real  .me  uploaded   data  checks   Pre  Screening  (Recruitments)   Post-­‐Ques:onnaire  Verifica:ons-­‐  Back-­‐checks,  Scru.ny,   Quota  Checks  and  cleaning   Regular  Data  Backups-­‐  Regular  data  uploads  and  backup   to  avoid  data  loss   Confiden:ality-­‐  Analysis  and  findings  are  kept  confiden.al   under  strict  norms   The  following  quality  control  measures  are  usually  put  in  place  in  all  our  research  projects:   •  All  Interviewer  ID  are  captured  on  the  data  collec:on  instrument  (ques:onnaire)  and  analyzed  for  quality  assurance   •  All  respondents  names,  addresses  and  telephone  numbers  are  captured  for  call-­‐back  &  valida:on  purpose.  Contacts  are   recorded  to  establish  strike  rate.   •  Pilot  tested  ques:onnaires  prior  to  use  in  the  field.   •  Experienced  Field  Opera:ons  Supervisors  (FSOs)  are  assigned  to  our  surveys  with  responsibility  to  review  all  completed   ques:onnaires  for  legibility,  accuracy  and  consistency.   ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 10. Clients across Industries ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al  
  • 11. ©  2015  SRS  Pvt  Ltd.  All  Rights  Reserved  -­‐  Privileged  and  Confiden&al