1. SHUBHAM YADAV
Associate - Operations
Mobile: +91-9560200293, +91-9899125085
Email: shubhamyadav3092@gmail.com
C3-504, Supertech, Noida Extension, U.P (201301)
Professional Synopsis
Engineering Graduate (B. Tech Computer Science) with 1 year of experience in Operations Management, MIS
Management, Client Relationship Management and Inventory Management. Adept in managing business
operations with focus on top-line & bottom-line performance, Strong organizer, motivator and team player
with successful track record. An effective communicator with excellent relationship building & interpersonal
skills, Strong analytical, problem solving & organizational abilities.
Areas of Excellence include:
Operations Management MIS Management Inventory Management
Logistics Data Analysis
Work Experience Summary
• Having 1 year working experience as Associate - Operations (Fulfillment) with Paytm (One97
Communications Limited).
Educational Profile Summary
• Bachelor of Technology(Computer Science): Rajasthan Technical University, Kota(Rajasthan) (2015)
• 12th: St. Mary’s School Najibabad (I.C.S.E, 2011)
• 10th: St. Mary’s School Najibabad (I.C.S.E, 2009)
Technical Skills
• Computer Proficiency: MS-Office (Word, PowerPoint, Excel)
• Languages: C, C++, Java, Data Structure
• Operating System: Windows, MS_DOS, Linux
• Others: SQL, HTML
Professional Experience
Organization : Paytm (One97 Communications Limited)
Duration : August 2015 – September 2016
Designation : Associate - Operations (Fulfillment)
Role & Responsibilities
• Taking care of Logistics activities & Order Management.
• Taking care of forward cases (urgent cases, POD).
• Taking care of fraud cases and chargeback cases.
• Point of contact for coordination with Courier, Customer Support team, Security team, Shipping &
Risk Management team.
• Ensuring that all orders must be timely delivered.
• Ensure all orders dispatched timely to keep the customer happy.
• Looking after pending customer orders, escalations & coordinating with FFHD team.

2. • Helping Customer for timely Refund for all Categories.
• Managing the effective communication in all vertical -vendor and operation.
• Coordinate with Logistic and courier partners to reduce issue with merchant.
• Analyzing - existing processes and re-designing the same for enhancing operational efficacy and
achieving maximum cost savings.
Project Report
• Test Generator using ASP.net
• Aadhar Card security code project.
• Taxi Locator Android application.
Co-curricular Activities
• Participated in Science Exhibition for working model [Galvanometer] in 2010.
• Volunteered in Cancer AIDS Society fund raising.
Personal Information
Father’s Name : Mr. Birkant Yadav
Date of Birth : 12- Sept, 1993
Permanent Address : Vill.- Naseer Nangle, Post Makhdoompur, Amroha (U.P.)-244251
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge.
[SHUBHAM YADAV]