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KWANCHANOK PONGLUNNAHIT
125/9 Bann Tonmai, Terdrachan Road, Srikan Sub-distric, Dongmung District, Bangkok 10210
kwanchap@gmail.com
+66 (0) 81 915 3737
https://th.linkedin.com/in/kwanchap
https://www.facebook.com/kwanchap
Expertise Skills and Personality
- Telecommunication network skills
- Telecommunication charging system skills
- Digital and Telecommunication service skills
- Demonstrate excellent customer service skills
- Testing skills
- Training skills
- Demonstrate leadership ability and able to motivate others to accomplish goals
- Ability in planning and co-ordination
- Strong management, problem analysis and creatively solve problems
- Strong interpersonal and communication skills
- Methodical and have strong organizational skills
- Energetic and Responsible
- Positive attitude and eager to take on new experiences
- Show initiative by doing things without being asked
- Enjoy helping and caring for others
- Perform competitively when necessary
- Flexible and open to the opinions and contributions of others
Work Experiences
Jan2006 – Present BILLILNG APPLICATION ANALYST SPECIALIST
Advance Info Service Public Company Limited
Performed thorough analysis of charging system to esnsure accurate pricing,
invoicing data, billing and e-Service. Testing, collected, reviewed, updated and
ensured systems for complete and accurate charging.
 Performed analysis the business conditions of new promotion and services for the
purpose of design the scenario test, create test case, prepare devices and tools , run
test process are done as per plan and confirm charging result is complete.
 Preparing detailed test plans, acceptance criteria and test scenarios for each project
and communicating to colleagues.
 Investigate the problems relating to charging of service and promotion, contacting the
related team directly until the problem was solving.
 Provide the information and run meeting for inform the test result to the related team.
 Enhanced daily procedural routines by defining guidelines for various charging system
enhancements.
 Performed ad hoc projects in support and consulting of implementation to charging
system.
 Management and monitoring the daily activities to ensure that all tasks are done as
per plan.
 Analyzed and resolved telecommunications configuration on charging system
 Communicated with Issuer Relations, business teams regarding issues, inquiries.
 Analyzed, reconciled, audited, and processed telecommunications charging and
invoices for billing accuracy.
 Created improvements within internal processing systems for charging through testing
documentation.

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 Develop and maintain training documentation for process and procedure changes
 Improved timeliness, accuracy, efficiency and the ease of which the job was
performed through creation of departmental manual for charging processing.
 Increase the efficiency of staff by developing and maintaining a training methodology
and schedules for temporary, new and existing team members
 Contributed and assisted team in managing group work-load and support team
projects.
 Aid in reducing charging and billing errors, while increasing efficiency and maintaining
adequate controls by working closely with Charging and Billing Team
 Achieve and maintain 100 % charging and billing system
 Created daily, weekly, and monthly reports, which are utilized across the team and for
management level.
 Ensure confidentiality in all aspects of billing procedures
 Mentor new charging and billing team members; work with team to create a better
customer charging and billing experience.
Feb 2005 – Jan 2006 IT COORDINATOR
ONE to ONE Contact Company Limited [SAMART CORPORATION GROUP]
Provided documentation, training curriculum and support the implementation of change
request. Served in a consulting and coordinate to support users on standard problem
shooting (CRM hardware/software).
 Coordinate with clients, as well as internal customers (Sales, Operations, Call Center
and Customer Service) to resolve CRM (Hardware/Software) questions or disputes.
 Coordinate with clients, as well as external customers (Thai Mobile) to resolve CRM
(Hardware/Software) questions or disputes.
 Developed and updated training manuals.
 Executed event planning and coordination of training for internal and external
customers.
 Delivered training objectives to ensure successful transition to implementation.
 Excellent communicator that collaborates with team members.
 Coordinate with development team (SA, Programmer) to delivered user change
requests
 Responsible for ensuring that all deliverables are consistent with requirements and
completed within schedule.
 Followup on unresolved CRM(Hardware/Software) issues by reviewing and answering
emails
 Prepared IVR scripts to record sound for IVR call flow.
 Created weekly and monthly reports for managers.
 Internal Audit of ISO 9001:2000
Education Background
2000 – 2004 Bachelor of Science’s Degree, Information Technology Mae Fah Luang University, Thailand
1997 – 2000 High School (Science-Mathematics) Benjamamaharat School, Thailand
Certificated Program and Development Skills
2016 November Lean Six Sigma AIS, Thailand
2016 October First Line Manager INTOUCH, Thailand
2015 August - December English Development Program (30 Hrs.) AIS, Thailand
2014 November Microsoft Excel 2013 Intermediate AIS, Thailand
2008 May Continuous Process Quality Improvement AIS, Thailand
2008 February Team Alignment AIS, Thailand
2007 August Systematic Problem Solving & Decision Making AIS, Thailand
2006 October Total Quality Management AIS, Thailand
Reference Ms. Prakong Panprasert, Billing & Support Manager, Advance Info Service Public Company Limited
Tel: (+66) 0 2 029 6118 Mobile Phone: (+66) 0 81 375 2954