Ashish Thomas is seeking a dynamic opportunity where he can utilize his interpersonal and technical skills. He has a Masters in IT from Australia and certifications in ITIL and software testing. His experience includes over 3 years as an analyst at Estellotek Automation, where he performs duties like troubleshooting, documentation, and coordinating service delivery. He also has experience on an automation project for Ivory Coast ports. Previously he worked over 1.5 years as a software developer at RaChiT Software Solutions on projects involving online banking and CRM systems using ASP.net and SQL Server.
3. Technology Assurance
• Manage the use of operational information gathered from IT and NT operations to estimate higher level satisfaction / impacts from what the overall technology organization delivers and achieves
• Assure this information applied in systematic improvement activities beyond / above routine operational performance activities – drive additional activities for Quality in design, build and operate process stages
• Oversee conducting the in-depth quality & performance analysis and generate reports to drive improvement actions in the NT and IT organizations as required
• Plan and execute work assignments under varying degrees of supervision. • Build, manage, and troubleshoot multiple all Daleel’s Data centers infrastructure. • Perform daily data centers monitoring, verifying the healthiness and availability of all systems. • Provide periodic Data center status reports to department management based on daily operations. • In coordination with the IT Security and compliance teams, conduct periodic security reviews of all data centers access. • Respond, action and resolve requests / faults logged both internally and externally. • Monitors, logs, and reports on the Data Centers operation using local and remote monitoring systems, direct observation, and as reported by others. • Responds to and corrects issues related to the operation of the Data Centers, such as monitoring alarms, staff/client reports, or direct observation. • Maintains the Data Center infrastructure either directly or by coordinating maintenance activities with maintenance team or contractors.
3. Technology Assurance
• Manage the use of operational information gathered from IT and NT operations to estimate higher level satisfaction / impacts from what the overall technology organization delivers and achieves
• Assure this information applied in systematic improvement activities beyond / above routine operational performance activities – drive additional activities for Quality in design, build and operate process stages
• Oversee conducting the in-depth quality & performance analysis and generate reports to drive improvement actions in the NT and IT organizations as required
• Plan and execute work assignments under varying degrees of supervision. • Build, manage, and troubleshoot multiple all Daleel’s Data centers infrastructure. • Perform daily data centers monitoring, verifying the healthiness and availability of all systems. • Provide periodic Data center status reports to department management based on daily operations. • In coordination with the IT Security and compliance teams, conduct periodic security reviews of all data centers access. • Respond, action and resolve requests / faults logged both internally and externally. • Monitors, logs, and reports on the Data Centers operation using local and remote monitoring systems, direct observation, and as reported by others. • Responds to and corrects issues related to the operation of the Data Centers, such as monitoring alarms, staff/client reports, or direct observation. • Maintains the Data Center infrastructure either directly or by coordinating maintenance activities with maintenance team or contractors.
1. Ashish Thomas
B4-603 Sparklet Megapolis, Hinjewadi Phase 3, Pune, Maharashtra.
Mobile: +91 7709341236 E-mail: ashishthomas3103@gmail.com
CAREER OBJECTIVE
Achieving a dynamic and challenging opportunity where I could use my interpersonal skills and creativity in
order to develop my career as well as to contribute in the welfare of the organization and become a
successful person in every field of life.
ACADEMIC CREDENTIALS
• Certification in ITIL foundation from Exin, Pune –2016.
• Masters of Information Technology Studies (MITS) from ATMC College, University of Ballarat,
Australia – 2011.
• Certification in software testing from Seed Infotech, Pune – 2011
• Diploma in Software Engineering from NIIT, Jabalpur – 2008.
• Bachelor of Commerce (Commerce & Accounts) from Rani Durgawati Vishwavidyalaya (RDVV),
Jabalpur – 2008.
PERSONAL STRENGTH
• Communication with good fluency, smart working.
• Can lead a team, sincere at work.
• Professional attitude, versatile and flexible.
• Good documentation and knowledge processing skills.
TECHNICAL
• Programming Languages: basic C, C#, ASP .Net4
• Database Tools: SQL Server
• Tools: Microsoft Office, Visio, Snagit, Service now.
Current Working
Company Name : Estellotek Automation Private Limited, Pune.
Designation : Analyst.
Duration : Since January 2013 till date. (3.11 year)
Roles and Responsibilities:
• Strong analytical skills, problem-solving abilities, excellent interpersonal skills, knowledge of
current technologies
• Reports and updates aim to communicate and speak to key performance indicators (KPI’s) and
service level agreement (SLA) metrics to ensure that business unit’s questions and needs are met.
Providing process definition, analysis and documentation.
• Experience in troubleshooting information gathering and analysis.
• Experience working with documenting processes and creating end user training and support.
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents’ status at agreed intervals
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles,
Known Errors, etc.)
• Provide first-line investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with users and resolve Incidents in ITSM tool
• Coordinate with the team for service delivery.
• Experience tracking service level agreements.
• System Administration, including prioritizing ticket queues.
2. • Familiarity understanding of Technical Infrastructure including networking, storage, servers.
• Comfort with facilitating meetings and presenting to large groups.
• Understanding of statistical and financial measures as applied to business cases.
Onsite Project: SACO
Client: Ministry of Commerce, Ivory Coast, West Africa.
Duration: 2.5 months.
Major: Automation of Ivory Coast port services.
Role:
• Client meeting for gathering requirements & preparing MOM.
• Providing process definition, analysis and documentation.
• Documenting business requirement, functional requirement, use case, functional flow documents
and procedures manuals.
• Participates in user acceptance testing programs.
• Coordinate with the team for service delivery.
• Provide the team with a vision of the project objectives.
Company Name : RaChiT Software Solutions Private Limited (www.rachitsoftsol.com)
Designation : Software Developer
Duration : June 11 – December 12. (1.6 year)
Project 1 DAVV( Devi Ahilya Vishwavidyalaya )
Description Online banking and transactions management.
Position Developer.
Responsibilities Analysis , Flow - Chart
Coding & Debugging
Reports in HTML
Language ASP.net 4
Database SQL Server 2008
Team Member 3
Project 2 CRM(Customer Response Management)
Position Developer.
Responsibilities Analysis , Flow - Chart
Coding & Debugging
Language ASP.net 4
Database SQL Server 2008
Team Member 2
3. PERSONAL PROFILE:
Name : Ashish Thomas
Father’s Name : S R Thomas
Date of Birth : 31-Marh-1985
Sex : Male
Marital Status : Married
Nationality : Indian
Languages known : English, Hindi.
Passport Number : G9797261
