Shelly Berge is seeking a challenging position that utilizes her strong organizational skills, education background, and ability to work well with others. She has over eight years of experience providing excellent customer service and is self-motivated, able to multitask, and work independently and collaboratively. Her experience includes roles as a front desk clerk, hostess/waitress, tile helper, and sandwich artist.

1. Shelly Berge
645 Arlington Way
Hemet, Ca. 92543
(951)282-3426 (Home Phone)
(760)808-6254 (Cell Phone)
sberge@grantham.edu
Objective
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills,
educated background, and ability to work well with people.
Summary
Over eight years of providing excellent customer service, while great at multi-tasking. I am self-
motivated and able to both work independently and as a collaborative team member.
Experience
2/1996 to 9/2004
Front Desk Clerk
Ramon Road Recreation
Sold tickets and collected fees from customers. Sold and served refreshments to patrons.
Recorded details of attendance, sales, receipts, reservations, or repair activities. Provided
information about facilities, entertainment options, rules and regulations. Directed patron to
attractions. Monitored activities to ensure adherence to rules and safety procedures, and
arranged for the removal of unruly patrons. Cleaned sporting equipment, booths, facilities, and
grounds. Kept informed of shut-down and emergency evacuation procedures.
2/1996 to 3/1998
Hostess/Waitress
I.H.O.P. Restaurant
Presented menus to patrons and answered questions about menu items, making
recommendations upon request .Took orders from patrons for food and beverages.Wrote
patrons' food orders on order slips, memorized orders, and entered orders into computers for
transmittal to kitchen staff. Checked with customers to ensure that they were enjoying their
meals and took action to correct any problems. Checked patrons' identification to ensure that
they meet minimum age requirements for consumption of alcoholic beverages. Served food and
beverages to patrons, and prepared or served specialty dishes at tables as required. Prepared
checks that itemized and totaled meal costs and sales taxes. Collected payments from
customers. Cleaned tables and counters after patrons finished dining.
7/1988 to7/1988
Tile Helper
American Sunset Tile
Mixed mortar, plaster, and grout, manually or using machines, according to standard formulas.
Erected scaffolding or other installation structures. Cut materials to specified sizes for
installation using power saws and tile cutters. Transported materials, tools, or machines to
installation sites, manually and using conveyance equipment. Provided assistance in the
preparation, installation, repair, or rebuilding of tile, brick, and stone surfaces. Followed
drawings or numbered sequences. Arranged and stored materials, machines, tools, and
equipment. Cleaned installation surfaces, equipment, tools, work sites, and storage areas using

2. water, chemical solutions, oxygen lances, or polishing machines. Moved and positioned
materials such as marble slabs, using cranes, hoists, or dollies.
6/1988 to 6/1988
Subway
Sandwich Artist
Prepared a variety of foods such as meats, vegetables, desserts, according to customers'
orders. Weighed and measured ingredients. Mixed ingredients for green salads, molded fruit
salads, vegetable salads, and pasta salads. Washed, peeled, and cut various foods such as
fruits and vegetables, to prepare for cooking or serving. Portioned and wrapped food and placed
it directly on plates for service to patrons. Placed food trays over food warmers for immediate
service and stored them in refrigerated storage cabinets. Stored food in designated containers
and storage areas to prevent spoilage. Took and recorded temperature of food and food storage
areas such as refrigerators and freezers. Received and stored food supplies, equipment, and
utensils in refrigerators, cupboards, and other storage areas. Cleaned and sanitized work areas,
equipment, utensils, dishes, and silverware.
Skills
Type 30+ WPM, Microsoft Office Word, Fax, Copier, Multi-phone line, California Driver License
class C
Education
Grantham University
Honor Graduate, Computer Concepts and Office Applications, Principles of Business
Management
American Schooling
General Education
Graduated/GED